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LIEZL UMACLAP L. ZHEL
Block Lot Ivory Crest Village, Salitran II, Dasmariñas, Cavite, Philippines Mobile: + | Landline: Email: or
Detailoriented professional committed to efficiency and thoroughness Works well independently as well as collaboratively in a team environment. Proven ability to process high volume of work accurately and meet critical deadlines with attention to detail.
SUMMARY OF QUALIFICATION
Flexible, multifunctional individual and can manage work under pressure to complete a given task. Team player, resourceful, resultoriented and has attention to detail, analysis and problem solving. Dependable and willingness to do the extra mile to accomplish a given task. Can manage and supervise individuals on a team effort method in achieving goals and objectives. Familiar with call center dynamics and understands the call center business drivers. Computer literate and highlyproficient in Microsoft Office Productivity tools e.g. Excel.
Sykes Asia Inc., Makati City, Philippines
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing BPO arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. Treasury Officer
Responsible for checking the monthly Asia TARF prepared by the tax assistant. Responsible for the uploading of data&;s / information in the Khalix System Sykes Asia&;s Financial Planning and Reporting
Tool being submitted to the Head Office at Tampa, Florida.
Responsible for the preparation of Certificate of Creditable Withholding Tax BIR Form on a monthly basis for both Manila and Cebu vendors.
Responsible for checking of tax assistant&;s computation of expanded withholding tax EWT for vendor invoices and Request for Payments RFP.
Responsible for the preparation and filing of monthly taxes at BIR Electronic Filing and Payment System EFPS , such as: o o o o Expanded Withholding Tax BIR Form E Final Withholding Tax BIR Form F Withholding Tax on Compensation BIR Form C Monthly Value Added Tax BIR Form M
Responsible for the preparation and filing of quarterly taxes at BIR Electronic Filing and Payment System EFPS , such as: o o o Fringe Benefit Tax BIR Form Income Tax Return BIR Form Q Quarterly Value Added Tax BIR Form Q
Responsible for the filing of annual taxes at BIR Electronic Filing and Payment System EFPS , such as: o Annual Information Return of Creditable Income Taxes Withheld Expanded/Income Payments Exempt from Withholding Tax BIR Form E o o Annual Income Tax Return BIR Form Annual Information Return of Income Taxes Withheld on Compensation and Final Withholding Taxes BIR Form CF
Responsible for the filing and initiate payment of Annual Registration BIR Form for all sites. Responsible for the filing of VAT refund with DOF OneStop Shop Responsible for the preparation of reconciliation of books vs. VAT returns for the period of claim for VAT. Assists examiners during field audit and submit other documents as requested. Responsible for the review of Suppliers and Contractors Accreditation Form for tax concerns. Coordinates with Sykes brokers and monitoring of payment in relation to the sale of the company&;s Tax Credit Certificate TCC.
Creation and implementation of a userfriendly Electronic Filing and Payment of Taxes procedure filed at
BIR EFPS used as a guide by the Tax Assistant.
Creation and implementation of a userfriendly Certificate of Creditable Withholding Tax BIR Form procedure generated at BIR Monthly Alphalist of Payee System used as a guide by the Tax Assistant. Created a userfriendly Filing of Request for Payment RFP procedure filed at Sykes SG&A Analysis and
Tracking Tool used as a guide of Sykes employees.
Responsible for releasing of checks to Sykes vendors and employees Responsible for the preparation of daily cash collection report Responsible for providing the needed check vouchers during internal and external audit
Customer Service Representative cum Report Analyst
Responsible for preparing the accounts monthly charge notes / invoice. Responsible for providing the data for the accounts daily financials, direct headcount and daily utilization. Prepares weekly/monthly performance indicators and dashboard reports. Assists in the preparation of quarterly business reports. Investigates the drivers of customer dissatisfaction and prepares postmortem analysis reports to management.
Monitors the ICM Call Routing Systems and notifies customers of network trouble. Creates trouble tickets whenever necessary and dispatches it to the correct team for technical assistance. Handles a service request and provides basic troubleshooting to prequalify and resolve the ICM Phone Home System errors.
Volunteered for weekend Duty Manager Role and handles weekend crisis management efforts to mitigate the negative effects of networkdown emergency.
Created a userfriendly invoicing procedure for telecom and transactionbased billing methodology. Created a data computation workbook for the accounts invoice and for the Dataweb&;s daily financials being used by the report analyst. Creation and implementation of a userfriendly Web Ticket Case Creation procedure being used as a guide by the Engineers, CSE and team managers whenever the Cisco&;s main CRM tool is unavailable. Invensys Philippines Inc., Alabang, Muntinlupa City, Philippines
Invensys is a global automation, controls and process solutions Group. The businesses within Invensys help customers in a variety of industries to perform with greater efficiency, safety and costeffectiveness. Accounting Staff Trainee
Responsible in bookkeeping or maintenance of accounting records. Assists the Financial and Administrative Manager in doing the financial forecast for the company. Responsible in recording of business transactions.
De La Salle University th floor, RCBC Tower II, Ayala Avenue, Makati Master of Business Administration Post Graduate , May December Far Eastern University Nicanor Reyes Street, Manila, Philippines Bachelor of Science Major in Financial Accounting,
TRAININGS / SEMINARS
Intelligent Call Management System, Sykes Asia Inc. Cisco Systems, December Comprehensive Corporate and VAT Taxation Philippine Institute of Certified Public Accountants Metro Manila Region, July , Tax Amnesty, Assessment and Transfer Pricing Manabat Delgado Amper & Co., August , Fraud Prevention, Detection and Control Philippine Institute of Certified Public Accountants Metro Manila Region, September , Microsoft Excel Level New Horizons Computer Learning Centers, December , Microsoft Excel Level New Horizons Computer Learning Centers, December , Tax enforcement not voluntary compliance: BIR&;s current centerpiece Isla Lipana & Co., October , st Philippine Tax Summit Indu Inferentia March , Common Taxation Errors Indu Inferentia March , Expanded Withholding Tax and Allowable Deductions in the Preparation of Corporate Income Tax Indu Inferentia March ,
Ms. Nikki Jane Sobrevega Telecoms Manager Sykes Asia, Incorporated Phone: + Mobile: + Ms. Helen Lique Treasury Supervisor Sykes Asia, Incorporated Phone: + loc Mobile: + Mrs. JoAnn DeseoNoche Accounting Supervisor Sykes Asia, Incorporated Phone: + loc Mobile: + LIEZL UMACLAPL. PAGE