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<pre>Array ( [var] => cut_url ) </pre> Resume for Kanhnha S. for Administrative / Clerical / Support / Accounting & Auditing in Andover, Massachusetts. Search More Resumes for Administrative / Clerical / Support on Resumark.com #4ZCKS68B4
 

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Resume for Kanhnha S. for Administrative / Clerical / Support / Accounting & Auditing in Andover, Massachusetts




Occupation: Administrative / Clerical / Support Industry: Accounting & Auditing
Country: United States City: Andover
State: Massachusetts ZIP: 05501



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Kanhnha S.
Warren Ave
Chelmsford, MA
[pic]
Skills & Qualifications:
. years experience in professional Federal and States taxes analyzing, researching, and
informing management of accounting errors or issues.
. Outstanding Customer Service relations over the telephone and/or correspondence
receivables, and transferring payments to appropriate accounts.
. Consistently able to correctly determine a balance due account, if the customer is eligible
for payment arrangement and then correctly set the customer up for the installment
agreement according to regulations.
. Full knowledge of various systems or applications utilized by the program to collect,
monitor, maintain, retrieve or manipulate data, files or other information.
. Reviews reports, documents and data to verify completeness, correctness and
compliance.
. Outstanding oral and written communications skills.
. Acting as a group leader for couple years; and have ability to manage groups of people
organized within operation efficiently.
. Ability to show discretion and maintain the confidentiality of sensitive information.
. Ability to multitask; be flexible and work independently.
. Ability to use standard office equipment.
. Bilingual in Cambodian and English.
.
.
Computer applications:
Integrated Data Retrieval System IDRS, Desktop Integration DI,
Withholding Compliance System WHCS, Online W worksheet, Access Tax Law, and
procedures through internet and/or intranet.
Proficient in Microsoft Word, Access, Excel, PowerPoint, Email and internet.
Typing speeds wpm.
Experience:
Internal Revenue Service
Andover, MA
Tax Technician
. Explained taxpayer’s telephone contact on the Aspect telephone System, as a result of
the systemic issuances of the lockin letters on cases such as, Internal Transcripts
Outcome No tax compliance problem indicated, Outcome Withholding compliance
identified or Outcome Withholding compliance, manual review and issue the lockin
letter by tax examiners in Withholding Compliance units,
. Assisted taxpayers working in the United States or overseas to make redetermination as
responses to the first lockin letters.
. Delivered quality service to address customer’s issues related to withholding, filling and
payment.
. Focused and took all appropriate actions and/or to secure unfilled returns while the
customer was on telephone.
. Calculated Withholding Allowances and secure the information necessary to complete the
Form W worksheets for customers, both over the phone and/or receivable
correspondence.
. Resolved response and made Redetermination; modified lockin by changing the Marital
Status and/or number of withholding allowances previously specified.
. Experienced in customer service representative for Federal Withholding Compliance
Program, reviewing the Referral Form which was submitted by the Field Revenue
Officer RO, Examination Branch or Collection Department for completeness prior to
issue lockin letter to the customer.
. Contacted the Originator such as, OR or Tax Examiner by phone to attempt to correct
any errors or omissions on the Form before rejecting the referrals.
. Reviewed on an Outcome cases Internal Transcripts which shown on a master file
transcript –
. Consistently kept alert for those cases requiring special handling before making
determination of issuing lockin letter to customers.
. Search case by case that was identified by freeze codes or other indicators on IDRS
Integrated Data Retrieval System such as “IRS Employee”, “Combat Zone”,
“Bankruptcy”, and “Disaster” areas in the United State.
Tax Analyst
. Performed as liaison for Andover Service Center and all area offices, as well as internal
customers, Accessed Automated Substitute for Federal Return system ASFR to
determine if refunds should be released.
. Worked closely with the Taxpayer Advocates office to be sure refunds being released
timely and accurately.
. Communicated in a professional, clear and concise manner.
. Outstanding performances of reviewing refunds hold listings within the Collection
Operations.
Customer Service Representative Tax Delinquent Investigating unit TDI
. Experienced using Aspect telephone system to explain individual tax problems regarding
a wide variety of issues such as: refund inquiries, installment agreement requests, math
errors and balance due questions.
. Identified customer needs, expectations and handled all aspects of their issues within the
scope and authority of my position.
. Focused on the message and explained the process and actions to customers.
Education:
years Internal Revenue Services Andover, MA
Certified Tax Technician
years Community College Long Beach, CA
Certification – Teacher Aid
Organizations Show membership and office, professional civic groups, ect.
> Present: Best Fitness Club, Chelmsford, MA
> – : Children Sunday School Teacher; Jerusalem’s Cambodian Church
Lowell, MA
> – Present: Children Sunday School Teacher; Khmer American Voice of Peace
Church Lowell, MA
> – Present : Fellowship Coordinator; Christian Cambodian American Fellowship
Lowell, MA

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