Skills & Qualifications:
. years experience in professional Federal and States taxes analyzing, researching, and
informing management of accounting errors or issues.
. Outstanding Customer Service relations over the telephone and/or correspondence
receivables, and transferring payments to appropriate accounts.
. Consistently able to correctly determine a balance due account, if the customer is eligible
for payment arrangement and then correctly set the customer up for the installment
agreement according to regulations.
. Full knowledge of various systems or applications utilized by the program to collect,
monitor, maintain, retrieve or manipulate data, files or other information.
. Reviews reports, documents and data to verify completeness, correctness and
. Outstanding oral and written communications skills.
. Acting as a group leader for couple years; and have ability to manage groups of people
organized within operation efficiently.
. Ability to show discretion and maintain the confidentiality of sensitive information.
. Ability to multitask; be flexible and work independently.
. Ability to use standard office equipment.
. Bilingual in Cambodian and English.
Integrated Data Retrieval System IDRS, Desktop Integration DI,
Withholding Compliance System WHCS, Online W worksheet, Access Tax Law, and
procedures through internet and/or intranet.
Proficient in Microsoft Word, Access, Excel, PowerPoint, Email and internet.
Typing speeds wpm.
Internal Revenue Service
. Explained taxpayer’s telephone contact on the Aspect telephone System, as a result of
the systemic issuances of the lockin letters on cases such as, Internal Transcripts
Outcome No tax compliance problem indicated, Outcome Withholding compliance
identified or Outcome Withholding compliance, manual review and issue the lockin
letter by tax examiners in Withholding Compliance units,
. Assisted taxpayers working in the United States or overseas to make redetermination as
responses to the first lockin letters.
. Delivered quality service to address customer’s issues related to withholding, filling and
. Focused and took all appropriate actions and/or to secure unfilled returns while the