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professional capable of producing results in a range of business climates.
with strong commitment to customer service.
Able to identify
problems and determine resolution.
with public, staff and all levels of management.
new concepts, ideas, practices and technologies.
of MS Office, including Word, Excel, PowerPoint and Access.
NYC Department of Health
& Mental Hygiene New York, NY
Administrative Associate I Bureau of HIV/AIDS
Improved cash flow
by properly managing ongoing modification of agency's budget.
Worked with two
other departments to procure goods and services & insure prompt
orders and payment vouchers, and communicated with vendors.
checked, and stored merchandise. Maintained control of inventory.
utilizing word processing, spreadsheet and database computer applications.
Associate III – Lead Poisoning Prevention Program
of office supplies through rapid response and replenishment.
Processed time cards
by effectively following time and leave policies and procedures.
to employees and coordinated reimbursement of tokens to field staff.
Maintained the program's
detailed organization chart.
Promoted to PAA
after topping list of applicants with second highest test score.
NYC Human Resources Administration
New York, NY
Associate Office of Child Support Enforcement
highpressure, facetoface situations leaving a positive impression
Served as liaison
explaining agency services and policies to the public.
to elicit information needed to determine appropriate course of action.
Reviewed case records
and implemented solutions to fiscal issues and related problems.
computer skills to enter data into an automated database system.
NYC Mayors Office of Labor
Relations New York, NY
Associate Employee Benefits Program
Assisted in administration
of NYC Employee Benefits Program.
on provisions of health insurance plans.
procedures, agency services, and basic program requirements.
Won an incentive
award for being top performer in Operations Unit.
efficiency and service by successfully revamping a page training
Trained staff in
work procedures via group meetings and individual technical sessions.
Kingsborough Community College
AAS in Data Processing