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RESUME OF WILLIAM Bill A. L.
Spreading Oak Drive
To save time and or money with proven creative technology solutions essential for the organization.
+ years of responsible technology work experience in the areas of Information Technology and Systems.
" High level of competence in Electrical, Electronics, Network, Telecom, VOIP technologies.
" Implementing innovative and appropriate solutions.
" Achievement of deadlines by keeping an eye on &;the big picture&; while staying apprised of minute details.
" Establishes and maintains productive relationships through consensus building.
Use open source VOIP with NEC traditional PBX saving $./Month in real costs for remote offices worldwide.
Implement VOIP PBX in seat call center under budget in half the projected time frame.
Inspire teams and teammates by self example of high morals and meticulous work methods.
Execution consistently delivering to fixed time schedules.
Methodologies relentless probing for new ideas and approaches.
Management optimization of assets and people
Assured Clarity proven project management plans
Budgeting finite resource maximization
Leadership teams of to across national sites
WORK RELATED SKILLS
NEC Installer /Admin, Asterisk SME and Trainer, VOIP PBX Guru SME, Project Management, PERL HTML/WWW/CGI, Linux System Admin, Journeyman Electrical Red Seal Ticket, HEAT DBA, MS Office Expert Series.
CONTRACT WORK, Asterisk and IT Consultant Sept Present
" Design and Deploy IP networks and VOIP systems using Asterisk. for SMBs
" Troubleshoot Carrier side as well as CPE network and Phone systems.
VERSO TECHNOLOGIES, Contractor Aug Sept
" Integrated Asterisk VOIP with NEC and several remote offices, saving $./mth. Telecommunications costs. Added Asterisk conference services saving $,. hardware costs
" Maintain Person call center with GNAV, NEC and Telemate. Call routing, Call Accounting
NOBLE SYSTEMS INC., Subject Matter Expert Feb to Aug
" Installed Asterisk PBX for extensions Cut and Jump implementation with features of Asterisk saving $,. on legacy PBX rollout. Integrated Asterisk with NSI Predictive dialers.
" Project Management, Directed work of documentation writers for integration of Asterisk open source to NSI predictive dialers. Trained administrators, users, sales, and production engineers for installation, commercializing, customization, integration and deployment of Asterisk PBX for their clients.
VERSO TECHNOLOGIES, Telephony SME. Aug Feb
" SME Interoperability testing of VOIP equipment for converged packetbased equipment.
" Integrated Asterisk PBX software with Verso&;s existing extensive traditional C, C, and soft switch products.
" Planned, staged and deployed Asterisk PBX for world wide operations. Users
" Planned, installed and configured CRM software, user files, and security, on WINNT and Linux systems.
" Maintained daily Call center operational systems with NEC, GNAV, ODBC, PHP, CGI, PERL, MS database, for + / Help desk technicians and ,+ end users.
" Designed, implemented and administered NEC ACD / IVR / CTI / CRM using various PBX, VM, IVR, PBX CTI, TDM, PRI, T technologies and software.
" Certified HEAT CRM DBA, Certified NEC System Installer / Admin, Awarded Management Appreciation Certificate.
CONTRACT FREELANCE, IT Consultant to
JOHNSON CONTROLS INC., IT Support Analyst
o YK evaluation, Designed and implemented Corporate wide YK change controls
TELUS COMMUNICATIONS INC., IT Support for the Project Management Office
o Designed and implemented Project Plans and Issue Management for CORE applications for YK remedies.
o Communicated plans and set up Change Management Control methods across the teams on a proactive basis.
o Used MS Office Suite and MS Project to manage track and communicate changes, impacts, and evaluation for the IT teams consisting of + programmers across teams.
o Analyzed and reported progress to management and team leads on a daily basis.
SHERRITT INTERNATIONA, IT Support
o Deployed Citrix to remote office across Canada and + users, define and set up telecommunications for help desk services.
o Prepared and certified equipment for YK.
INTERTEK INFORMATION, IT Support Analyst
o Certified for GE YK readiness for Edmonton Alberta area for GE suppliers.
TELUS COMMUNICATIONS INC., IT Support Analyst
o Prepared scripts for Help Desk Call Center agents using proprietary software.
UNION CARBIDE CANADA LTD., Head Electrician Dec Apr
" First to computerize air blown bag machine in .
" First to computerize plastic mixers in .
PYROTRONICS, Installer, Feb Dec
" Member of design team of the first Computerized Fire Alarm System the XL.
" Component installation, QA, testing and certification of customer equipment
JOURNEYMEN ELECTRICIAN, IndustrialCommercialResidential Dec Feb
Journeyman Electrician, GED, Project Management, Asterisk PBX Training, Trainer, Linux, CCNA / CCNE in progress
ACCOMPLISHMENTS AND INTERESTS
" Wire and cabling, Electronics&;, Project Management, PLCs,
" LinkedIn Link
Hobbies and Volunteer work: Key member of the Katrina Disaster Asterisk deployment team, with Mark Spencer, Cisco,
Electronics and computers.
Best Jobs, IT Support network installer, engineer, telecom Analyst, Call center Technician, Network Project Lead, telephony management,