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personable Administrative Assistant
with years experience providing consistent, approachable customer
service and full range of general office support.
Provide exceptional administrative support to peers and management.
Success streamlining office processes to increase efficiency and improve
service. Track financial data and accurately process customer
payments. Outstanding communication skills; continuously project
a highly polished professional image.
Serve as initial point of contact for customers, patients, vendors,
and partners. Educate customers and visitors regarding company
services and products. Efficiently schedule appointments and promptly
respond to inquiries via email and telephone.
Interfaced with patients to assess immediate needs and schedule appointments.
Collected patient and financial data ensure full and proper payment.
Billed accounts electronically. Performed reimbursement and collection
processes. Composed correspondence. Transcription. Posted payments.
Office manager. CPT, HCPC, and ICD coding.
Adept with Microsoft Office Word, Excel, PowerPoint, Outlook MedAct,
Mapics, PsychConsult, Mysis Medic. Capable of managing multiline
telephone systems. Typing words per minute with superior accuracy.
Excel at developing strong relationships with staff, managers, and clients;
strong record of creating a positive first impression. Highly
organized, detail oriented, and conscientious; entrusted by management
with confidential materials. Adapt quickly to new and evolving
Max Motion Physical Therapy
– Sierra Vista, AZ – Present
Full operation of the front
desk including registration, scheduling, insurance verification, billing,
posting charges/payments, banK., tech assistance, primary contact
in patient relations.
Health Systems – Battle Creek, MI
emergency room office and bedside patients in a local hospital, insurance
verification, collection of copays and account balances. Registration
of mammography patients and admission of patients into the hospital.
Assisted uninsured patients with financial options. Greeted patients
and routed phone calls. Responded to patient inquiries.
LLC – Kalamazoo, MI
and collections manager in a durable medical equipment office.
Primary billing of automated accounts. Developed efficient method of
payment processing balancing with bank deposit. Assisted the CEO/CFO
in analyzing and recommending process/procedure protocols and implementation.
Followup of rejected claims. Assisted customers with financial
payment solutions and/or inquiries. Processed and mailed monthly statements.
Worked accounts receivable weekly.
– Battle Creek, MI
and/collections via accounts receivable in an outpatient mental health
facility. Served as point of contact, routing telephone calls, greeting
customers, and responding to customer inquiries, scheduling, verification
of insurance coverage, assisted patients with financial options.
Posted payments with followup of rejected claims. Processed and
mailed monthly statements. Worked receivables weekly. Team
meeting facilitator, agenda/meeting recorder, analyzed and recommended
Point International Technology Learning Solutions Word/Excel, Grand
Company – Building Highperformance Teams, Battle Creek, MI
The Indispensable Administrative Assistant, Grand Rapids, MI
Education certification for insurance coding, billing, collections,
E. Lansing, MI
Leadership II – Focus certified through Corporate Education &
Training, Battle Creek, MI
– Focus certified through Corporate Education & Training, Battle
OF ADDITIONAL PROFESSIONAL EXPERIENCES
Retinal Consultants, P.C. – Traverse City, MI
for two retinal surgical ophthalmologists.
Register Company, Traverse City, MI
and customer service representative for a business forms manufacturer.
Consulting and Accounting Group LLC, Grand Rapids, MI
support and payroll clerk for an investment company.
Book Store, Colorado Springs, CO
Co owner and
manager of a retail book store.
Hospital, Marshall, MI
supervisor, patient account representative, switchboard operator for
a local hospital.