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MICHELLE M. S.
E. South Union Ave.
One Custom Landscape Design
/ – /
*Accounting Assistant – AP/AR, Expense Reports, Payroll, Inventory Management, and Time Reporting
*Handled all incoming and outgoing calls with the highest professionalism.
*Collections and Dispatch.
*Monitored President’s confidential calendar, phone calls, emails, expense reports, correspondence, travel
*Assisted Customers with all general questions, order status, needs and concerns.
*Monitored Sales Performance and Customer Satisfaction Survey’s.
*Tracking of employee sales and bonus figures, and personnel records tracking in Excel.
*Vendor Analysis for Travel Agencies, DHL vs. FEDEX, Office Supplies, Coffee Vendors, Cleaning
Companies, Plant Care, Recycling Companies saving the company an overall % on new negotiated rates.
*Training all new hires on phone, computer, office procedures, voicemail, H.R. policies,
policies, setting up appointments with all department heads for initial
*Created and implemented company procedures handbook.
*Maintenance and support of all office equipment, server updates and nightly backups,
telephones, fax, copier and printer machines, computer software installs computer repairs with
*Prepared new Sales Proposals in PowerPoint.
A & B Reprographics/Model Texas Website
Office Manager/Sales and Operations Assistant
Lake Worth, TX,
*Revamped entire technology environment with Dell hardware and Windows software
*Reduced supply expenditure by %; negotiations with Office Depotsigning corporate contract
for reduced pricing.
*Maintained all employee records.
*Uploaded and maintained Xdrive online share drive for operational management reports.
*Prepared, proofed and edited sales proposals, letters and confirmation letters.
*Reviewed and submitted all incoming resumes and requests from the Model Texas Website.
*Hotel, flight and travel reservations.
*Event setup and coordination/book venues/onsite support/hostess
*Event registration and confirmations.
*Scheduled all meetings for the Owner of the Company.
*Yearly review of all vendor pricing and delivery for potential new vendor opportunities.
*New employee documentation Interviewing models, new employee paperwork, ordering
business cards, bios, resume bank, voicemail, email accounts and insurance cards.
Reported directly to Vice President EIS Department
*Reduced purchasing costs by % net due to contract negotiations with Staples.
*Interfaced with the Accounting, Training, Payroll and Marketing departments for all nationwide
*V.P. support with organizational charts, correspondence, memos, email, calendar, schedules,
travel arrangements, special meeting minutes, staff of including three managers with all
personnel issues, and attendance tracking.
*Vendor negotiation reducing nationwide toner supply costs by %.
*Trained with the Customer Service Reps so that I could assist when needed.
*Created "onestop shop" with Dell for PC delivery to all nationwide offices saving company .% on
*Created Report Analysis & Control Charting/Graphics for Todays.com website.
Plano, TX/Sydney, Australia
*Started my career with EDS as a Receptionist which led to five Promotions see below
*Executive Assistant, Sydney Australia
*Staffing Assistant in Plano, TX
*Business Analyst in Plano, TX
*Customer Service Representative, Sales, and Team Lead for the AT&T account, Harrisburg, PA –
FHLMC – Freddie Mac
Receptionist – promoted to Loan Processor – Promoted to Executive Asst.
Wendy’s Restaurant, Tom Thumb Grocery Store, Mervyns, Clothing Closet Retail Cheddars,
MiPiaci, Chili’s, TCBY, Bahama Breeze, Tex Mex and Judge Beans Restaurants
Seven years of parttime work to supplement my income while in High School and College. I also worked
parttime while working fulltime.
Cashier then promoted to Team Leader, Cosmetic Sales, Cashier, Floral Designer, Clothing Sales, Hostess,
Waitress, and Trainer for Wait Staff.
Richland College, Richardson, TX Associates in Business Management . GPA.
Consistently on Dean’s list and honors courses.
– MVP in golf two years straight.
– ICS, Sports Psychology Diploma – Sydney, Australia – I have Certifications in Personal Training,
Biomechanics, Spin/Aerobics Instructor, Kickboxing and Nutrition.
EDS, Speed reading/writing, time management, stress management internal training.
Advanced Certification in ACT .. PC and Macintosh proficient
Microsoft Training Courses in Excel, PowerPoint, Word and Outlook, Quick Books & Franklin
– Editor’s Choice Award for Outstanding Achievement in Poetry Presented by the International
Library of Poetry.
Nursing home, food pantry, animal shelter, and church volunteer. Taught drug prevention
courses to teens. I currently work with my Ward providing any type of service when I am available as well
as I offer help at homeless shelters serving lunches.