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with proven successful background in sales, marketing, management, and
customer service in medical, hospitality, and retail environments
Excel in the ability
to manage projects/staff, and to consistently exceed client expectations
Skilled in planning,
organizing, measuring, documenting, managing, monitoring, and reporting
Strong ability to
reengineer processes, and to recommend and implement change
presentation and customer service skills
CHRONOLOGICAL WORK EXPERIENCE:
Patient Care Coordinator
Neibauer Dental Care, Fredericksburg, Virginia,
/ – Present
Assures patients are promptly
scheduled and cared for in a professional manner. Communicates the
needs of the patient to dental professionals and provides additional
support by scheduling and confirming required dental services in a timely
and efficient manner. Office duties include marketing inhouse dental
services, reviewing dental coverage, organizing treatment records, ensuring
patients receive recommended dental care, submitting invoices and posting
payments, and maintaining the inventory of supplies and materials.
Recognized by patients for
presence, exceptional customer service skills, and
The Donaldson Group, Fredericksburg, Virginia
Professionally market, show,
and lease apartments in accordance with Fair Housing laws and compliance
with established company policies and procedures. Duties include interviewing
potential tenants, facilitating property overviews, performing security
background checks, composing leases, conducting market surveys, and
performing all assigned administrative duties required to effectively
operate the leasing office.
Created and maintained a
customer and employee friendly business environment.
Manager, Club Libby Lu/Assistant
Manager, Build a Bear, Charlotte, North Carolina
Manage the daily functions
of store and all full and part time employees to ensure customer satisfaction.
Duties include overseeing entire financial operation, handling all personnel
functions of interviewing, hiring, training, and terminating employees,
and performing problem analysis and resolution.
Recognized for creating
and maintaining a customer and employee friendly business environment.
Assistant Manager, Regal
Entertainment Group, Fredericksburg, Virginia,
Manage sales efforts of over
thirtyfive employees that directly interface with customers, and compliance
to building security measures. Duties include completing daily building
inspection, performing as liaison between company and vendors, training
employees, implementing procedures, heading up safety committee, and
Increased sales with effective
merchandising and sales training provided to subordinate.
Aid, Spotsylvania, Virginia and Statesville, North Carolina,
Maintain an effective learning
environment and preparing materials, lessons, and instructions.
Duties include instructing classes, grading work, and assisting teachers
with class preparation and delivery.
by staff and parents for strong ability to
maintain an effective learning environment.
Manager, Movie Gallery,
Manage efficient operation
to ensure profitability and customer satisfaction. Duties include
overseeing the daily activities of employees, completing settlement
of daily receipts, and hiring, training, managing, and terminating employees.
Rewarded for creating and
maintaining a customer and employee friendly business environment.
Office Manager, Dr. Ali
Y. Ghatri, DDS, Manassas, Virginia,
Manage dental office to ensure
profitability and customer satisfaction Duties include composing
monthly and quarterly reports, scheduling appointments, completing insurance
billing, posting and reconciling accounts payable and receivable, and
performing as liaison between doctor and vendors, dental labs, and patients.
professional manner, efficiency, and customer service skills.
Receiving Associate, Burlington
Coat Factory, Fredericksburg, Virginia,
Oversee customer transactions
to ensure customer satisfaction. Duties include performing inventory
control, generating inventory reports, coordinating with buyers, and
tracking all incoming merchandise to ensure accurate count and pricing.
for accuracy in reporting, professionalism, and customer service skills.
Associates of Arts degree,
Business Administration, Strayer University, Fredericksburg, Virginia,
Available upon Request