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<pre>Array ( [var] => cut_url ) </pre> Resume for Merlyne S. for Administrative / Clerical / Support in Dallas, Georgia. Search More Resumes for Administrative / Clerical / Support on Resumark.com #GG6AVPNNL
 

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Resume for Merlyne S. for Administrative / Clerical / Support in Dallas, Georgia




Occupation: Administrative / Clerical / Support Industry:
Country: United States City: Dallas
State: Georgia ZIP: 30157



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OBJECTIVE Actively seeking a key role with an organization in need of a qualified individual with a demonstrated background in administering office management functions. Possesses initiative, multitasking ability and the drive to accomplish goals and objectives. PROFESSIONAL PROFILE * years + of experience in providing an exceptional performance in all facets of directing administrative duties and customer service * Combines organizational skills with the ability to plan and manage diverse business relationships * Possesses excellent interpersonal skills fit to an ever changing environment that ensures client satisfaction * Equipped with excellent work ethic; possesses strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity * Ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to address organizational problems with innovative solutions * Recognized by employers demonstration professionalism, positive attitude, and a commitment to excellence * Received several awards for employee of the month EDUCATION AND TRAINING Chattahoochee Technical College/Dallas, GA A.A.S in Criminal Justice Expected Graduation Date: July Andover College/Portland, ME A.A.S in Computer Science Training: Classes in Business Objects, Access, and Excel , , Online Training: Privacy and Bank Secrecy Act Requirements PROFESSIONAL EXPERIENCE INBOUND/ESCALATION AGENT: CompuCredit Corp. Atlanta, GA * Provided excellent customer service as well as service delinquent accounts, by utilizing strong * listening and negotiating techniques * Used all available resources to effectively adjust customer accounts while being courteous and responsive to customer concerns * Aided in the control of delinquency * Possessed the ability to work proactively and independently * Met department goals by reducing delinquency * Made cost effective decisions * Ensured problems are resolved in a timely manner MIS SUPPORT ANALYST: CompuCredit Corp. Atlanta, GA * Create and organized various reports using Business Object, Access, and Excel * Prepared and completed daily and monthly ICH Reports * Compiled data for month end reporting * Worked closely with managers for individuals agents issues attendance, work schedules, payroll and bonuses * Provided assistance and support with month end reporting performance analysis, deviations, bonuses CONSUMER CREDIT SPECIALIST: CompuCredit Corp. Atlanta, GA * Coordinated incoming/outgoing mail * Efficiently handled incoming calls regarding accounts * Responded to emails from Consumer Credit agencies and cardholders * Created adjustments associated with accounts * Accountable for researching and solving any problems * Assisted in training new employees OFFICE CLERK: Auburn Water and Sewerage District Auburn, ME * Performed duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office management systems and procedures * Communicated with customers, employees, and other individuals to answer questions, or explain information, take orders and address complaints * Compiled, copy, sort, and file records of office activities, business transactions, and customers data * Maintained and update files, inventory, mailing and database systems * Accounts receivables, collections of delinquent accounts, assist customers, answering phones, and processing sewer liens.

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