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<pre>Array ( [var] => cut_url ) </pre> Resume for Sile T. for Administrative / Clerical / Support in Newmarket on Fergus, Ireland. Search More Resumes for Administrative / Clerical / Support on #NEIUETHCI

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Resume for Sile T. for Administrative / Clerical / Support in Newmarket on Fergus, Ireland

Occupation: Administrative / Clerical / Support Industry:
Country: Ireland City: Newmarket on Fergus
State: Clare ZIP: n/a

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S‹le T.
Boheraron, NewmarketonFergus, Co. Clare
m ÊÊÊÊemail
An experienced Customer Relationship Representative / Administrator having worked for over
years in this role in a number of leading local and global organisations, where skills, expertise,
and knowledge have been developed in the areas of Customer Interface, Sales, Sales Support, and
Peer Training. ÊA recognised team player also with the ability to work on own initiative and
willing to take on responsibility, has excellent interpersonal and communication skills, proven
discretion, and has demonstrated the ability to work and deliver to tight deadlines. Highly
proficient with MS Office tools and Internet savvy. Database and Programming experience and
worked with internal databases.
Fraud Analyst – Digital River, Shannon, October – January
• Proactive fraud identification and prevention by reviewing and monitoring unusual
patterns or customer behaviour to prevent losses for the company, clients and customers.
• Perform analysis of fraud to identify changes in fraud behaviour and opportunities to
reduce losses.
• Maintaining fraud rules that drive the identification of high risk transactions
Help be a catalyst for fraud department optimization initiatives system improvements, and
process improvements.
• Recognize, document and alert fraudulent issues or trends to Supervisor, Management as
they arise. ÊAdvising senior management of potentially critical situations.
• Identifying opportunities to improve current business practices.
• Liaise effectively with other internal departments and external businesses in a professional
manner as required.
Senior Customer Service Representative / Administrator – Symantec PC Tools, Shannon,
• A key function of this role was to respond to a variety of customer needs which included
initial sales, refunds, cancellations and product complaints. ÊTo have complete sales order
processing experience. ÊReceived the internal “Happy Customer” award for above
expectation performance in this role.
• Was a key member of the group that was assigned the responsibility for changing
processes to improve Customer ÊSatisfaction. The group devised and designed a number
of new processes and procedures which were subsequently fully implemented by
Company Management and which are now standard practice and procedure across the
Company. ÊReceived a Top grading in my annual performance review for my
contribution to this project.
• An additional responsibility that was allocated to me was the training of new employees in
all customer and internal processes and procedures to ensure that they were fully prepared
to work on their own initiative. On all occasions both the employee and my management
were satisfied with the outcome of the training and the timely manner it was completed.
Assistant Manager, Wedding List Consultant, and Sales Assistant – Meadows and Byrne,
Bunratty, February April
• Following a successful initial period of Sales Assistant during which received the Top
Performer in sales award, was given the additional responsibility of Wedding List
Consultant which entailed attending external Wedding Fairs and Exhibitions which
improved my ability to provide the service demanded by customers for which I received
internal recognition.
• As a result of my performance in initial roles was appointed Assistant Manager where
normal responsibilities and duties for a role of this nature applied. ÊGained invaluable
Customer Interface Experience with this role.
Login / Office Administrator / Author Support Communicator – Elsevier Science Ireland,
Shannon, October FEBRUARY Ê
• Commenced as a log in administrator where main function was to collect authors’
materials both written and electronic for submission to Issue Managers to commence nest
stage of production. ÊThis often required meeting daily deadlines. ÊReceived
Management Recognition for continual achievement of zero backlog.
• In was promoted to Author Support Communicator where strong organisational and
customer service skills were required in order to meet and match the expectations of the
authors and internal Management. Over time succeeded in nurturing relationships which
greatly helped achieving expectations.
• Junior Certificate, St. Caimins School. Shannon. Co. Clare
• Leaving Certificate, St. Caimins School. Shannon. Co. Clare
• City and Guilds Certificate in Information Technology, FAS
• FETAC Level Manual & Computerised Payroll
• FETAC Level Manual & Computerised Accounts
• FETAC Level Manual Handling
• FETAC Level Office Skills Module , Clerical/Receptionist Skills
• Microsoft Office, Excel , Word
• Various in house certificates in Customer Relationship Management courses.
• FETAC Level First Aid
• Highly proficient with MS Office Tools
• Internet savvy
Roeland van de Meerakker, Fraud Team Supervisor, Digital River
Tom Foley, Manager PC Tools SYMANTEC

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