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<pre>Array ( [var] => cut_url ) </pre> Resume for Bonnie‎ G. for Administrative / Clerical / Support in Davenport, Iowa. Search More Resumes for Administrative / Clerical / Support on #OBNRD9ZMV

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Resume for Bonnie‎ G. for Administrative / Clerical / Support in Davenport, Iowa

Occupation: Administrative / Clerical / Support Industry:
Country: United States City: Davenport
State: Iowa ZIP: 52807

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Bonnie C. G.

East th Street

Davenport, IA 





Summary:  A management professional, specializing in project management, health care management, ecommerce, and service development. Continuously employing strong leadership attributes, strategic business planning, excellent communication, process development and system integration, creative and analytical decision making skills. Strong focus on service and system design/integration, development and delivery, request management, customer care, and department/division performance improvement. Able and willing to travel as needed. 



Delivery Planning/Monitoring

Project Management

Business Analysis

Customer/Vendor Negotiation

Software Administration

Professional Consulting

Requirements Analysis

Customer Care

People Development/Supervision

Information Architecture


Quality via TQM

Insurance Contracts    
Team Building    
Process Reengineering

Technical Writing

Technical Support

Implementation Management

Policy Parameters Analysis

System Design/Integration    


MBA in Health Care Management

University of Phoenix 

BA in Psychology/Gerontology 

Oakland University                                                                    


Employment History: 

AT & T

Davenport, IA

Customer Service Representative

/ – Present 


  • Managed customer account issues through resolution
  • Corrected cell phone problems at user and network levels
  • Offered sales of data, texting, and peripheral packages
  • Analyzed and corrected contract issues
  • Participated in QA committees
    Delnor Community Hospital

    Geneva, IL                 
    Patient Account Representative  
    / – / includes months as temp employee  
  • Managed patient accounts through resolution
  • Researched, analyzed, rectified contract issues
  • Performed factfinding, analysis, wrote use cases to thoroughly define, document requirements
  • Developed G.I.V.E. Team, serving as cochair to get employees involved in employeechampioning endeavors
  • Reviewed security and action policies/recommended improvements
  • Established/maintained successful relationships between insurance companies, patients, Administration and staff
  • Provided regular reports to Director and Coordinators
  • Successfully participated/led in departmental committees, published notes, decisions, progress
  • Successfully participated in Employee Rewards Teams
  • Trained users in contract interpretation, patient centered service and financial aid parameters
  • Developed tracking program for employee performance
    Compass Bank

    Birmingham, AL  
    Systems Administrator

    / – /

  • Successfully revived stalled  system implementation, provided IT leadership to insure success within months
  • Directed efforts to map, convert legacy data
  • Interfaced with departmental SMEs to define, develop functional and system requirements, process analysis/improvement, and process mapping
  • System improvement/augmentation/custom development
  • Problem identification, analysis, rectification either through process change and/or software change
  • Improved performance, responsiveness and image of IT team
  • Identified, recommended training
  • Researched integrated solutions based on need, ROI
  • Successfully led web based ecommerce deployment
  • Led implementation teams/rollout efforts, including employee leading/disciplinary action
  • Led numerous use case and development efforts to meet client needs, including all State of Alabama Revenue programs and development of custom Lockbox modules to integrate with system capabilities
  • Regularly created, disseminated reports, analysis results
    Flagstar Bank, HQ

    Bloomfield Hills, MI  
    Admin Assistant/Analyst

    / – /

  • Successfully managed BB related projects
  • Cultivated/managed client relationships, expectations
  • Identified, documented, communicated client requirements to service/system delivery personnel
  • Analyzed, compared requirements; adjusted scope where warranted
  • Cultivated/managed client relationships, expectations
  • Identified, documented, communicated client requirements to service/system delivery personnel
  • Analyzed, compared requirements; adjusted scope as warranted
  • Insured all contract specified deliverables properly created, delivered in accordance with terms and conditions stated.
  • Insured customer satisfaction, testing, deployment, wrapup
  • Training staff as needed

    Crittenton Hospital

    Rochester, MI

    Darkroom Technologist

    And other various positions

    / – /


    Many accomplishments in terms of work flow improvement, process improvement, patient care stabilization, work manual development and production. 


    Management Development, Total Quality Management in Health Care Environments TQM, Leadership Training, Employee Development/Supervision, Requirements Identification/Analysis & System Implementation, Problem Identification and Resolution Training, Win/Win Negotiating   


    Macintosh/Apple software and hardware platforms and utilities 

    MS DOS,WIN NT, XP, , , & previous, Word, Excel, Project, Power Point, Outlook, Visio Enterprise, Access, Report Writer, custom designed/developed software used in conjunction with stored procedures and queries

    FoxPro customized programming for bank imaging system. 


    Beth Knowles @ Oakland Community College, Michigan


    Joyce Davis @ Delnor Community Hospital, Illinois


    Pam Samoska.@ Delnor Community Hospital, Illinois


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