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<pre>Array ( [var] => cut_url ) </pre> Resume for Steven D. for Administrative / Clerical / Support in Cleveland, Ohio. Search More Resumes for Administrative / Clerical / Support on Resumark.com #TEPB7MSMA
 

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Resume for Steven D. for Administrative / Clerical / Support in Cleveland, Ohio




Occupation: Administrative / Clerical / Support Industry:
Country: United States City: Cleveland
State: Ohio ZIP: 44135



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Steven R D. Daytime: ext. Evenings: Hydra Dr., Lansing, MI email: Corporate Team Member seeking professional employment in the Cleveland area due to family relocation ­ will pay own relocation costs. Summary Highly competent & selfmotivated with welldeveloped organizational and analytical skills & a solid customer focus. Seeking professional employment with career & growth opportunities. Experience Jackson Corporate Headquarters, Lansing, Michigan / ­ Present Life Reissue ­ Level II Processor / ­ Present Process, analyze, troubleshoot and reissue life policy contracts; Calculate premiums for contracts issued in error; Make loans against existing life policies; Handle a broad range of other administrative and financial operations. Analyze transaction errors, identify intrinsic and extrinsic causes, evaluate conditions against expected results, determine basis for difficulties, and independently devise and implement workable resolutions. Gather needed data; Prepare account histories and test for arrearages; acquire added facts to expedite contract processing. Research, interpret and apply complex laws and regulations; Establish and maintain transaction files; index and review documentation for Underwriter review such as changes to rate classifications, face values, benefit options, and other material policy adjustments; Coordinate followup for additional documentation according to Underwriter orders. Close accounts based on applicable regulations, validate electronic files and prepare proper documentation. Address medical inquiries with agents and policy holders; set up case files for underwriting; gather and evaluated required medical documentation; advise policy holders and agents. Monitor, validate and maintain accounting records; Research discrepancies, correct data, and make necessary adjustments. Reconcile detailed listings of outstanding transactions to accounts. Reconcile accounts having daily and varied adjustments to assure receipt of payments, to identify accounts in arrearage, and to balance accounting ledger. Analyze financial transactions, identify and take corrective action; Set up Wire Transfers and Overnight Requests; Write voucher letters. Deal positively with emotioncharged telephone inquiries and explain controversial decisions. Prepare and author complex letters to explain contract problems, to explain necessary changes and to make clear the need for additional information, documentation, and/or additional transaction premiums that will resolve problems. Multitask to process daily followup actions and accounting transactions; continuously document policy files as actions/calls are taken, and research multiple database systems to locate and provide information while callers are on the line. Adjust routines frequently to provide immediate responses with highpriority alerts, customer complaints, and agent requests requiring indepth research and resolution. Use propriety software to access a variety of database systems in order to crossreference the accuracy of policy data, reissue policies issued with errors or to update information provided by customers. Qualitycheck peer assignments. Customer Service Representative and Life Products ­ Level I Processor // Develop database for Not Taken NTO and Universal life policies; Create mailmerge documents; Retrieve policy data for examination. Issue Regular and Universal Life policies. Process Closeouts and NTO policies. Steven R D. Daytime: ext. Evenings: Hydra Dr., Lansing, MI email: State Discount, East Lansing, Michigan // Manager // Hire, promote, and train staff in total customer service; Develop and deliver employee training Manage sales, product marketing, stock rotation, employee development, and all other duties involved in running a business. Plan, develop and conduct sales promotions based on evaluation and analysis of product overages, special vendor promotions, community events, and special public interests. Purchase wholesale products for sale, and assure stock rotation; Perform bookkeeping, bank deposits, and product merchandising. Prepares reports for items that show shrinkage or damage. Prepare and coordinate store advertisements with newspapers and radio stations. Target Stores, Okemos, Michigan // Merchandise Area Manager // Oversee and participate in merchandise and customer assistance activities; Assure merchandise replenishment and sales floor readiness for all hardline department items; Plan for upcoming sales and floor recovery. Ensure the department operates in full compliance with applicable laws, regulations, and company policies. Assure customer satisfaction and associate morale and productivity; Handle and resolve escalated customer issues. Prep new stores in Michigan & Illinois with planogram sets and initial merchandise. Supervise the receiving, storage and distribution of hardline & softline merchandise for a new store. Implement merchandise storage plan; Fill merchandise orders; Maintain, locate and push stock to the floor; Assist customers with layaway storage; Troubleshoot and resolve problems with merchandise shipments; Prepare merchandise authorizations for return to manufacturer. Process incoming shipments, checks incoming orders against requisitions to assure accuracy, stock merchandise, organize shelves and backstock, and manage daytoday stock area. Maintain store planner with placement of EndCap merchandise & overshelving of excess stock. Research, review & process purchase orders; Process shipping labels and track regular and rush orders via UPS; Expedite merchandise on back order & process electronic invoices. Supervise and train regular associates to include training in the methods/practices for retrieving merchandise, preparing weekly work schedules, assigning duties & reviewing performance. Storeroom Manager // Education Bachelor of Arts ­ Major: English GPA: . in major field of study Michigan State University East Lansing, Michigan Lansing Community College Continuing Education: Computers in Business; MS Office Suite Certifications and Training Courses State of Michigan, Insurance Division Certification and Licensing ­ Life and Health Insurance Agent; Jackson National Life Life Office Management Association LOMA Certification ­ Levels I, II, III and IV Microsoft Advanced Software Training classes Associate Customer Service ACS designation Winner&;s Mindset

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