[var] => content
[type] => preview
[var] => cut_url
Five years of management:
supervising up to associates, achieving excellent employee relations
through motivation and team development, knowledge of banking operations
and policies, experienced in sales and loan production, and an excellent
example for customer service. Highly motivated leader well organized
and detail oriented, finding satisfaction in developing my associates
to be better than myself.
Contribute to Starbucks
success by assisting the store manager in
executing store operations during scheduled shifts.
Deployment of partners and delegate tasks so that partners can create
and maintain the Starbucks Experience for our customers.
Act with integrity,
honesty and knowledge that promote the culture, values and
of Starbucks. Maintains a calm demeanor during periods of high volume
unusual events to keep store operating to standard and to set a positive
for the shift team.
Anticipate customer and
store needs by constantly evaluating environment
customers for cues.
Assist with new partner
training by positively reinforcing successful
and giving respectful and encouraging coaching as needed.
Contribute to positive
team environment by recognizing alarms or changes in
morale and performance and communicating them to the store manager.
Create a positive learning
environment by providing clear, specific, timely and
coaching and feedback to partners on shift to
and to improve partner performance.
Deliver legendary customer
service to all customers by acting with a customer
first attitude and connecting with the customer. Discovers and responds
Develop positive relationships
with shift team by understanding and
individual motivation, needs and concerns.
Execute store operations
during scheduled shifts. Organizes opening and
duties as assigned.
Follow all cash management
and cash register policies and ensures proper
management practices are followed by shift team.
Recognize and reinforces
individual and team accomplishments by using
organizational tools and by collaborating with store manager to find
and effective methods of recognition.
Utilize operational tools
to achieve operational excellence during the shift.
City of Westminster
Promptly answer phone
lines and process calls from all residents of Westminster
Initiate Purchase Orders
for repair and replace work needed
Maintain office supplies
–inventory and order
Initiate Customer Service
requests – Accela Database
Schedules meetings, Keep
track of calendars for conference rooms and schedule out rooms
Manage time and materials
Generate and type correspondence
both internal and external
Dispatch calls to Fleet
to handle resident complaints in a timely manner
US Bank //
Sr. Banker YR, Assistant Branch Manager YR,
CoBranch Manager YR.
Administrate a highly
successful instore branch with over $ million in deposits, and $.
million in loan production per quarter.
Developed, coached, and
trained bankers to assist customers with deposits, interpretation
of policies, financial inquires, and both commercial and consumer loans
from application to closing
Maintain branch efficiency
through sales tracking, productivity both inside and outside of branch,
team and district motivation
Responsible for associate
evaluations, branch reports, and weekly correspondence with District
Manager on successes and opportunities within the branch
Recruited new customers
through workplace banking sales visits, call nights including cold and
warm calls, isle marketing, PA announcements, and customer interaction
Committee leader responsible
for the production and implementation of district campaign challenges/goals,
tracking weekly blitz production and awarding winners
Personal and branch responsibilities
include loan production, DDA account gross and net numbers, applications,
Bank / – /
Teller YR, Lead Teller YR, Assistant Branch Manager YR
Using discretion and independent
judgment, work directly with customers and associates to handle complaints
and objections, make recommendations regarding the interpretation of
Assisted in the monitoring
of policies and operating practices regarding customers, provide customer
service ensuring customer needs are met with satisfaction,
Act as Branch Manager in
their absence, create monthly work schedule, assist customers with account
inquiries, provide supervision and training of other associates, assist
with audits, various reports, and associate evaluations,
Prepare and type correspondence,
minutes, officer calls, branch reports, ensure branch is adequately
supplied and equipment in good working order,
Attend various weekly and
monthly meetings and communicate appropriately.
Assisted in the daily operations
of a demanding and fast paced interior design firm by placing and managing
orders, contacting vendors for pricing and availability of merchandise/fabrics,
Created purchase orders,
scheduled deliveries and managed inventory.
Scheduled appointments with
vendors/clients, vendor filing, answering phones and a multitude of
Assisted controller and
designers in various capacities.
Art Institute: BA Interior Design
available upon request