To obtain a challenging
and personally rewarding position within a progressive organization.
This position will fully utilize my experience and knowledge in the
healthcare and telecommunications industries, while offering the opportunity
for continued professional growth.
credits towards Bachelor’s
Degree in Marketing
University of Puerto Rico San Juan, Puerto Rico
credits towards Bachelor’s
Degree in Biology
Apr. – Nov.
Salud Dorada con Medicare
Bayamón, Puerto Rico
Specialist / Marketing Materials Specialist / Executive Sales Assistant
Identify and evaluate
areas of compliance risk. Monitor compliance with laws, rules,
and regulations as well as SDM’s policies and procedures.
Developed and implemented
the Marketing Incident Program. Executed program by addressing
any complaints received in reference to the Sales Representatives.
Audit internal department
to make sure all policies, procedures, state, federal and CMS regulations
and guidelines are being followed.
Oversee and followup
and, as applicable, implement corrective actions to investigations and
other issues generated by the compliance program.
Nov. – Mar. CIGNA
Healthcare Management, Inc. San Juan, Puerto Rico
Sales Administrative Assistant
Assist Sales Manager
in retaining and managing a book of business of existing accounts.
Assist in the sale
of additional products such as Dental, EAP program, Life and AD&
D to existing accounts.
Work in conjunction
with the Underwriting Department to maximize revenues while fulfilling
Review and discuss
with the brokers and customers utilization and experience reports in
order to provide recommendations on how to lower costs while maintaining
the best service available.
Assist in the management
of the ongoing customer and broker relationship by working with underwriting,
sales management, brokers and customers to maximize the yearly renewals.
Also provide account support and channel customer services needs.
– Sprint International
San Juan, Puerto Rico
Customer Lifecycle Consultant
/ Product Manager / Marketing Manager/Assistant Product Manager
and implementation for all voice and data services including wireline
and wireless applications.
Management of the sales
implementation process, coordinating with customers, carriers and vendors.
Key interface providing
customers and prospective customers with implementation and post implementation
processes and procedures. Monitored through the network and systems
facilities, provisioning, testing, activation and billing systems after
Ordered PCS wireless
services for customers including Wireless Number Portability WLNP,
provisioning and activation of phones and wireless data cards.
Executed sales support
plan by visiting and maintaining Top Accounts of wireline and wireless
Provided support to
the Business Sales Director on research, advertising, public relations,
promotional efforts and events, sales collateral aides, competitive
information and promotions implementation to meet revenue objectives.
Monitored budget on
a monthly basis for advertising and events
Recommended and implemented
pricing strategy and structure through headquarters support channels
for existing and new voice and data products, to enhance profits while
maintaining a competitive edge in the marketplace.
and organized data to provide product share results by sales sectors.
Experienced in auditing
internal department following CMS guidelines and regulations.
Experienced in preparing
marketing materials for a Medicare Advantage Organization while complying
with CMS guidelines and regulations.
English to Spanish and Spanish to English.
and advertising professional with strong background in product and pricing
development, advertising campaigns, and promotional events.
Fully bilingual in English
Microsoft Office Suite
Visio and Extra Office
Client for mainframe applications.