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, ND MAIN, TH CROSS, AREKERE, BANNERGHATTA ROAD, BANGALORE , INDIA Email: Mobile: BUSINESS DEVELOMENT PROFESSIONAL Highly accomplished business development specialist complemented with excellent client management abilities couple with proven marketing skills in increasing bottom line and boosting revenue. Highly skilled in managing outbound sales and executing BB strategies. Recognized as a dedicated team member with an eye for business opportunities. Demonstrated strong professionalism in consistently achieve and exceed set targets. PROFESSIONAL STRENGTH Advanced Computing Business Development Client Communication Client Interface Cold Calling Contract Negotiating Customer Management Client Correspondence Marketing Plans Operations Planning Problem Solving Product Development Project Management Rapport Building Team Management Team Work Technical Evaluation KEY CONTRIBUTION
SHUIB ULLA S.
Increased monthly revenue by % through sheer hard work and creative persuasion in promoting and marketing high value seminars. Key member of the project team in driving cost reduction of more than % for several clients&; product categories through a holistic approach in resolving issues. Successfully achieved retention payment of INR , through smart communication to ensure high customers satisfaction. PROFESSIONAL EXPERIENCE
TLI Software Pvt. Ltd., India Business Development Executive
Carried out business development activities for global markets while strategized marketing plans and managed communication with key accounts. Organized and executed marketing activities to achieve monthly sales target and set objectives. Conceived and developed sales ideas to market services through cold calling activities, voice / email campaigns and social media interactions. Carried out negotiation and closed deals with BB clients in US and Canada for online chat support services. Developed and presented sales presentations including business analysis and services benefits to potential clients. Guided and advised clients on voice and chat based support for Web casting companies in the ensuring high levels of customer satisfaction. Consistently maintained excellent rapport and relationship with key clients. Complied and reported daily, weekly and monthly lead details to the management. Carried out renegotiation of Service Level Agreements NDA with clients during contract extension meetings. Carried market research and Search Engine Optimization SEO activities to increase traffic to related client sites. Involved in staff appraisals, team meetings and personal development programs in achieving a conducive working environment. Proceed to next page
SGT India Private Limited, India Team Lead
Managed and monitored status of work, completion time required and other issues to the Operations Manager. Prepare training modules while trained new recruiters in product, voice and accent training to ensure work readiness. Assisted in training new data entry operators and associates to ensure smooth operation. Carried out data collection and prepared daily, weekly and monthly MIS Reports for tasks performed by the entire team.
Jacob Fleming Group. India Delegate Acquisition Executive
Identified and generated high quality leads to boost take up rate of summits and conferences. Conceived marketing ideas while built excellent relationship with decision makers in multiple industries and vertical market. Built rapport with CEO, CFO, and C level executive during summits to increase repeat attendance for other summits.
Dell International Services, India Senior Customer Support Associate
Carried out after sales customer support and service. Liaised with customers for enquiries and resolving complaints while take and process orders. Planned strategies to best meet the requirements in supporting the customer. EDUCATION & CONTINUOUS DEVELOPMENT Bachelor&;s Degree in Computer Science, Chattishgarh University, India Certified Customer Support Team Dell International Services DIS India Retention Program Sales Training APEX Summits Division Communicative English Institute of Language Management Certificate in Java Programming Language using Java SE SKILLS & KEY CHARACTERISTICS Achievement Oriented Ambitious Dedicated Effective Communication Enthusiastic Flexible Organized Professional Resourceful Responsible MS Word MS PowerPoint Oracle SQL Java C++ Windows Server Administration Excellent English, Hindi, Kannada & Urdu