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<pre>Array ( [var] => cut_url ) </pre> Resume for Eric J. for Customer Support / Client Care / Aerospace & Defense in Fenouillet, France. Search More Resumes for Customer Support / Client Care on Resumark.com #37X2RD8QZ
 

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Resume for Eric J. for Customer Support / Client Care / Aerospace & Defense in Fenouillet, France




Occupation: Customer Support / Client Care Industry: Aerospace & Defense
Country: France City: Fenouillet
State: Midi-Pyrenees ZIP: 31150



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Eric J. Bis rue des artisans Fenouillet FRANCE Phone: + EMail: years Customer Support Engineer Objective My objective is to obtain a challenging and leading position within an aeronautical and international company in the customer support to contribute to the continuous customer satisfaction and product improvements. Then thanks to my experience, my various skills and my strong interest in this field I wish to reach an executive level management position. Experience SAFRAN Group ­ Technofan ­ Blagnac Fr Technical customer support engineer · · · · · · · Technical support to MRO, airlines, air system manufacturers Liebherr Aerospace, Nord Micro and to major aircraft manufacturers Airbus, ATR, Boeing, Bombardier, Embraer, Dassault .... Inservice technical incident analysis and solution. Component reliability survey, technical analysis for the warranty claim from MRO and airlines. Inservice technical and reliability review meeting with the customers and with the management. Preparation of presentations and business cases to support the sales and retrofit campaigns. Repair forecast based on the reliability inservice and our repair market. Management of the continuous improvement in the Customer support area: CRM and Warranty tool projects. From March to June From July Airbus SAS ­ Blagnac Fr Quality inservice Customer Support all ATA chapter · · · · · Analysis of equipment operation interruptions. Management of proper corrective/preventive actions from all inservice and production issue signals as well as product and process weaknesses at vendor and Airbus. Reliability followup and monitoring of the inservice products. Collecting and monitoring of the inservice events and the unscheduled removals from A family aircraft during months following delivery. Management of a multifunctional team in charge of analyzing the unscheduled removals and improving the quality of new aircraft. From May to March Nexans Group ­ Confecta France Fr Procurement and supply chain manager. ZodiacAerospace ­ INLHC Fr Project and product engineer aeronautic and Formula . From July to April Education Master of engineering in Mechanical and Thermic­ University of Paris X Apprenticeship at MBDA Bourges ­ Propulsion Master of engineering at CESI Paris Apprenticeship at ONERA Châtillon ­ Experimental aeroelasticity From to From to Skills Languages: Software: French mother tongue English advanced Italian fluent German basic MS Office, MS Project, AutoCAD, ProEngineer, Catia V, ERP SAP, MFGPro, MS AX, Matlab Technical competences: mechanical conception, aircraft system knowledge, air conditioning ATA, electrical power ATA & landing gear ATA, aeronautical regulations Part/Part, aircraft and equipment technical documentations AMM, TSM, CMM, SB..., supply chain, supplier quality, project management. Others Activities: tennis, ski, go karting, piano, representative of the coowners Driving license A & B Married, child

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