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<pre>Array ( [var] => cut_url ) </pre> Resume for Vijay K. for Customer Support / Client Care / Aerospace & Defense in Cochin, India. Search More Resumes for Customer Support / Client Care on Resumark.com #R4CXX2PY1
 

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Resume for Vijay K. for Customer Support / Client Care / Aerospace & Defense in Cochin, India




Occupation: Customer Support / Client Care Industry: Aerospace & Defense
Country: India City: Cochin
State: Kerala ZIP: 682025



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VIJAY K. G
Vishnu Kripa H, Beena Anjumana RD Edappally P. O., Cochin , Ernakulam DT, Kerala ?
Mobile: / ? Email:
|FOCUS OF INTEREST: Customer Service |
|Customer Service Supervisor |
|An experienced customer service professional with over years of invaluable experience |
|working in the customer support departments for leading companies. Highly focused with a |
|comprehensive knowledge of how to maintain a professional, helpful and courteous relationship|
|with allocated customers. Having an enthusiastic and positive attitude and working hard to |
|ensure that customers receive an excellent level of service whilst at the same time ensuring |
|the highest level of sales for the company. Presently looking for a customer service position|
|with a reputable company. |
|Areas of Expertise |
|? Time Management |
|? Meeting Strict Deadlines |
|? Quality Assurance |
| |
|? Aviation |
|? Fault Identification |
|? Change Management |
| |
|? Customer relations |
|? Training and Development |
|? Staff Training |
| |
|? Problem Resolution |
|? Relationship Management |
|? Leadership |
| |
|Career Snapshot |
Aisats Bangalore Airport Limited, Bangalore Present
Customer Service Supervisor
• Establish and maintain rapport, motivate and provide support for customers based on
knowledge and integrity.
• Provided professional customer service to ensure utmost customer satisfaction.
• Secured resources to ensure timely resolution of problems and issues.
• Effectively gain customer’s trust and provide exceptional leadership and large class followings.
• Supervised checking in of international passengers, gate duties, helping passengers with lost
luggage and provided follow up calls.
• Provided checkin counter, service control, VIP passengers, visa check, arrival point and gate
boarding assistance.
• Coached staff on operating and improved new training manuals for station, updated station
manuals with company changes.
• Effectively trained staff in airline operations, ramp/staff checkouts, as well as, helped
flight crew and promoted coordination on all teams of the airline for safe and on time
departures.
• Participated and attended meetings and ensured clean work area maintenance.
• Handled customer queries through calls.
• Answered passenger enquiries about the arrival and departure of flights and made sure that
passengers get onboard the correct flight
Jet Airport Services, Bangalore
Customer Service Executive
• Ability to communicate well with customers and establishes positive working relationships with
colleagues.
• Possess well developed communication and presentation skills.
• Express and interpret knowledge and ideas clearly; capable of exchanging information in an
effective manner.
• Accessible, flexible and energetic, with consistent demeanor in all situations.
• Capable of applying sound and consistent judgment to decision making processes.
• Demonstrate ability in managing multiple tasks without compromising their quality.
• Effective team builder; demonstrates ability to direct and guide individuals and groups in the
completion of tasks and fulfillment of goals.
TravelGuru, Bangalore
Customer Service Executive
• Assisted clients in reservations, finding travel package, charges, transfers and cancellations.
• Responsible for booking international and domestic reservations for rail tickets, air travel,
hotel and car rentals.
• Handled customer queries and provided alternatives for customer travel in cases of emergency
situations.
• Created and maintained service contracts for group and individual travels.
• Updated rules, regulations and current affairs on airline, rail and buses.
• Built new client relationship as well as maintained the existing one through effective service.
• Offered travel packages and travel products to customers.
|Professional Education |
Academic
Master of Business Administration, Punjab University, Distance Education, Punjab Technical College,
Cochin, Kerala,
Master of Tourism Administration MTA, Bangalore University, Administrative Management College,
Bangalore,
Bachelor of Science Physics, Mahathma Gandhi University, Barathamata College
Thrikkakkara, Kerala,
Technical Skills
Macs
Amadeus
Liason
Unisys
Reference Available on Request

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