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<pre>Array ( [var] => cut_url ) </pre> Resume for syed A. for IT / Technical Support / Aerospace & Defense in Abu Dhabi, United Arab Emirates. Search More Resumes for IT / Technical Support on #ZD8CJKIJY

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Resume for syed A. for IT / Technical Support / Aerospace & Defense in Abu Dhabi, United Arab Emirates

Occupation: IT / Technical Support Industry: Aerospace & Defense
Country: United Arab Emirates City: Abu Dhabi
State: Abu Dhabi ZIP: 46450

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Seeking managerial assignment in ITIL Services Delivery Management ~ Lead Technical Support 


  • A result oriented Professional with . years of rich experience in IT Service Delivery Management, Project Management, IT Infrastructure Management, Hardware, Networking, Server, Storage and Technical Support.
  • Deft at implementation and handling ITIL project.
  • Sound knowledge of Solaris OS versions , and , NFS and NIS implementation & configuration, RHEL, SUSE ES andAIX..
  • Well versed in Jump Start Configuration and implementation.
  • A keen planner, strategist and implementer with demonstrated success in endtoend project management and ensuring effective management of various resources to meet and exceed stated objectives.
  • Extensive Storage, OS, Hardware, Software, and Networking experience within changing environment.
  • Strong problem solving and technical skills coupled with rational decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.
  • Possess excellent communication, interpersonal, people management, relationship management and analytical skills; ability to take holistic approach for solving problems.



  • Understanding of business process operations and objectives to utilize the knowledge on engagements / analyse workflow to design solutions AsIs & ToBe Analysis and Freezing.
  • Undertaking security planning, developing, implementing security policies across multiple platforms and defining security frameworks for existing and new systems.
  • Developing innovative solutions for IT networks / data security.
  • Designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan.
  • Devising strategies for Disaster Recovery Management, including planning and designing servers for back up and recovery of server / database information.
  • Implementing project plans within preset budgets and deadlines TAT.
  • Overseeing resource allocation and setting up communication channels across the organization. Holding review meetings to ensure timely completion and delivery of the project.


    IT Business Analysis    Infrastructure Planning & Execution  IT Security Management

    Project Management     Network Design & Implementation  Vendor Management 

    Budget & Cost Optimisation   Strategic & Tactical Planning   Risk Management  

    IT Service Delivery    Disaster Recovery Management  IT Operations Management

    Migration / Testing  Technical Support All levels   Capacity Management 

    Critical Account / Situation Management  Compliance     Change Management 

    Problem, Incident, Service Management  Help Desk     Team Management  


    OS:    Sun Solaris, Linux Redhat, Suse, Ubuntu, Windows    

    Networking:   Structured Cabling, Client connectivity configuration   

    Tools:    ITIL based tools Help Desk, Incident, KPIs 


    Abu Dhabi Aircraft Technologies, Abu Dhabi   Lead Tech Support Engineer Since May’

                           Service Assurance BU

    Key Deliverables:

  • Responsible for BMC Remedy Help Desk Service Support and Delivery.
  • Administrating and coordinating systems to resolve issues in both sides.
  • Mentoring and leading new IT Service and Support organization using ITIL.
  • Responsible for systems and installation of H/W and S/W.


  • Successfully developed approach to renew and legalize PCs and associated software, email, and servers.
  • Supplied plan for migration, monitoring and testing tools.
  • Provided basis for IT Support and Service structure: Service Desk, cut costs personnel by %.
  • Demonstrated skills in finalizing strategy for new Windows and UNIX blades.
  • Actively involved in replacement of and introduction of wireless Network one of which is world’s largest.
  • Acknowledged as the “Face of IT Support”– approval level change of negative to extremely positive.
  • Handling Escalation from basic to midlevel technical problems
  • Complaints issues tackling smoothly with ITIL Problem Management skills
  • PC professionally replaced with IT Asset tagging for every IT asset.
  • Lead behalf of Tech Support team for launch and implementation of ERP for the best cMRO Company ADAT
  • Selected the best ITIL product based on the Organisation environment and working culture.
  • Have enough Appreciation mails for the best team management, cooperation and problem solving skills.

    Frontier Business Systems Pvt. Ltd., Bangalore, Systems Admin. Sun Support L   Aug’May’

    Key Deliverables:

  • Responsible for installing range of Sun Servers, Workstations.
  • Acting on day to day housekeeping tasks by using SUN tools.
  • Undertaking sun servers hardware troubleshooting and providing solutions.
  • Providing coverage for UNIX Server Management teams.
  • Applying Change Management and Problem Management procedures complying SLA.
  • Analyzing technical problems and creating solution using SUN Solutions.
  • Performing assigned tasks in accordance with established standard and SUN guidelines.
  • Assisting the Project Manager by providing technical project coordination.
  • Drawing upon concepts of tools, technologies and methodologies when carrying assignments.
  • Assisting in the identification of new service opportunities.


  • Demonstrated skills in negotiating with technical peers and customers to implement technical solutions.
  • Handling Escalation from basic to midlevel technical problems
  • Complaints issue resolves with team cooperation and Interacting with Direct SUN support.
  • Being part of the SUN Platinum partner company, all assignments are major.
  • I was awarded as the best support engineer and placed in SUN Microsystems as residence engineer for months, Best support engineer for Accenture, LogicaCMG, i, Lucent, MICO, Infineon technologies, Infinera and major companies using SUN.


    Organisation  Designation      Tenure

    IBMInfo Service, Bangalore System Administrator/ Tech Support Engineer Feb’Aug’

    Econ Property Management & Services, Bangalore System Administrator    Jan’Jan’

    Criss Cross Networking, Bangalore System / Network Engineer    Aug’Dec’

    Econ Property Management & Services, Bangalore Technical Support    Feb’Jul’  


  • Bachelor of Science in Engineering from Belford University in . GPA of .
  • Diploma in Electronics and Telecommunication Engineering from Thai Moogambigai Polytechnic in .
  • Diploma in UNIX Administration from System Domain in .
  • Diploma in Computer Networking from RJP Information Technology in .
  • Diploma in Computer Hardware Maintenance from Sepros Technologies  in


  • Pursuing ITIL Service Manager Certification.
  • ITIL Ver Foundation, July’.
  • VERITAS Certified High Availability Implementation Specialist, July’.
  • VERITAS Certified Storage Foundation Administrator Ver, Sep’.
  • SUN Certified System Administrator Ver, June’. 
  • Cisco Certified Network Associates, Aug’.
  • Microsoft Certified System Engineer, July’.


  • Attended Oracle g Introduction Training.
  • ITSM Seminars.


    Date of Birth:  th October

    Address:  No /, nd floor, Cock burn road, Shivaji Nagar, Bangalore

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