[var] => content
[type] => preview
[var] => cut_url
My + years of franchise management, business and operational development expertise gained in multicultural environments across continents is invaluable to companies seeking expansion into new markets.
As CEO of redesign, an international architectural interior design company, in a growth market, I am responsible for the success of the company our strategy; communicating our concept externally and our vision internally;
coordination of growth and expansion; operations; salesmanship; legal [contracts and compliance]; financing: budgets, collection and expenditure; marketing; PR; the creation of company structure and culture: very importantly in the Indian environment leading by example; and human resources hiring and firing; etc.
In a senior leadership role, I am looking to take advantage of the growth occurring in the broad Asian market: to build on my conceptsales and operations experience, familiarity with contracts and negotiation skills to further expand my horizons with an international brand, or with a company seeking expansion into the IndoAsianAfrican markets and wherever growth is occurring globally.
A British citizen born in Belfast, Northern Ireland, I was brought up in Zambia, schooled in Zimbabwe and Ireland, and graduated from the University of Cape Town. With keen intuition and insight into human behaviour and a broad understanding of different cultures, coupled with a love of history, I am a strong communicator who engages easily with people, able to communicate concepts at a high level in difficult markets and offer [and implement] solutions across multiple locations.
I am happily married, and have two adult sons. A keen golfer, avid reader and follower of most sports, I also enjoy travel and outdoor pursuits.
Summary of Experience to present
April to present: CEO
Jan to march : CEO
Jan to Dec : Consultant for Business Development
Miles & Barr, Kent, England
Aug to Dec : Franchise and Business Development Director
RE/MAX Ireland, London and South East England
Sep to Jul : Director Franchise Development
RE/MAX International Property Group Southern Africa
: National Business Manager
London Pie Company, South Africa
: National Property Development Manager
Southern Sun Hotels, Inns and Resorts Group,
South Africa McGinty&;s Traditional Irish Pubs
: Property and Development Franchise Manager
Pleasure Foods Group, South Africa
Residential Address: B Icon Condominium, DLF Phase V, Gurgaon, Haryana, India
Date of Birth: January
Place of Birth: Belfast, Northern Ireland, United Kingdom
Home Language: English
Marital Status: Married; two adult sons
University of Cape Town, South Africa
[Bachelor of Social Science B Soc. Sci.]
St MacNissis&; College Garron Tower, Carnlough, Antrim, Northern Ireland [`A&; Levels]
St. George&;s Public School, Harare, Zimbabwe
January to March :
CEO | RE/MAX India
Similar to my current position. I was responsible for the operations and performance of RE/MAX India. Set operational standards, employment structures, reporting channels, HR. Set brand expansion sales strategies for the regions within India. Mentored and consulted with the Regional directors. Set marketing plans and revenue targets. Responsible for compliance legal, financial, technology and brand. Set conventions, chaired panel discussions, motivational presentations, training. Leadership.
Achieved for RE/MAX India:
Compliance % collection of fees from a base of less than % collection
Rationalised the staff component part of the business making the business more efficient
Renegotiated the technology contract to suit local conditions.
Instilled confidence in the Regional directors through targeted training and motivation
Franchise sales for the year
Managed out and resold underperforming regions
January to December :
Consultant for Business Development | Miles & Barr
Reengineered Miles & Barr business systems, allowing agents to reach their full potential by making them fully responsible for their own lead generation and thus doubling their production; and implemented measures to accommodate growth internally and per office.
Achieved for Miles & Barr:
Doubled the number of offices
Tripled the agent count
Increased fees by %
Withdrawals and fallthrough of sales decreased dramatically
Customer service significantly improved
August to December :
Franchise and Business Development Director | RE/MAX Ireland, London and South East England
Endeavoured to build the brand to face the challenges of the new economy, consolidating the franchise to a cohesive core by assisting nonprofitable outlets to unbundle.
September to July :
Director Franchise Development | RE/MAX Property Group Southern Africa
Reporting directly to the President International Sales & Brokerage at RE/MAX International Denver, Colorado, USA, my primary function was the strategic growth of the company and the brand.
Set budgets and forecasts
Formulate franchise business plan and strategise sales growth areas
Recruit new franchisees: highlevel concept selling and negotiation
Cost engineering for new and existing franchises
Financial and legal trade exchanges
Ensure operational standardisation within existing franchisee network
Facilitate in commercial developments through the referral network
Chair Broker/Owner Council
Growth of African region
Vetting and recruitment of new franchisees
Franchisee relations and operations
Franchise agreements and legal matters
Achieved for RE/MAX Southern Africa
Attained % growth for year ending in South Africa, achieving ZARbillion in reported sales of real estate through the brand.
Made RE/MAX the leading real estate business in South Africa.
World International Franchise Sales for RE/MAX International Property Group
RE/MAX voted top South African franchise company in .
Grew the RE/MAX brand from a base of offices in to offices in . Expanded the brand into Zambia, Mozambique, Botswana, Namibia and Mauritius; initiated negotiations for growth into Angola and Swaziland, before leaving for Ireland.
Developed effective operational support to all business units with emphasis on efficiency, benchmarking, profitability and forecasting.
March to August :
National Business Manager | London Pie Company
Strategy and growth planning
Franchisee/franchisor liaison and recruitment
Product standards and pricing
Sourcing, research and negotiation of new sites
Cost engineering of new and existing stores
June to February
National Property Development Manager | Southern Sun Hotels, Inns and Resorts Group South Africa | McGinty&;s Traditional Irish Pubs
* Set growth plan and operational standards; implementation and tracking
* Operations manual
* Turnkey project management
* Site location
* Lease negotiations and viability studies
* Established communication channels for the franchisee
* Advertising and marketing
* Set yearly forecast
* Manage Head Office staff and costs
Achieved for McGinty&;s
Growth of the McGinty&;s brand from to outlets in sixteen months.
Reduced setup costs from +R,/m² to +R,/m². Increased landlord contributions by % compared to previously negotiated leases
Reduced buildout time by %.
Standardised supplier list and set fixed prices on sixmonth and oneyear contracts.
July to May
Property and Development Manager Franchising | Pleasure Foods Group: comprising Wimpy, WhistleStop Café, Juicy Lucy, Milky Lane, Golden Egg
* Locate and secure suitable sites; negotiate leases
* Design and develop new stores
Turnkey project management
Research and Development projects
Viability studies; cost engineering of new and existing stores
Manage Project team and Admin. Manager
* Motivate and train franchisees
* Implement annual campaigns
* Monitor stores through service visits and set action plans with the franchisee
* Set budget
* Control food cost, stock rotation, productivity and supply of products
* Supplier chain control
Director: Miles & Barr
Regional Director: RE/MAX Ireland
Dennis Curtin/Tamara Libbey
Owner/Vice President: RE/MAX MidStates and RE/MAX Dixie regions, RE/MAX Ireland
Chairman: RE/MAX Southern Africa
CEO: RE/MAX Southern Africa