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<pre>Array ( [var] => cut_url ) </pre> Resume for hadeel S. for Customer Support / Client Care / Automotive & Transport Production in Kuwait, Kuwait. Search More Resumes for Customer Support / Client Care on Resumark.com #BRIYYIAR3
 

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Resume for hadeel S. for Customer Support / Client Care / Automotive & Transport Production in Kuwait, Kuwait




Occupation: Customer Support / Client Care Industry: Automotive & Transport Production
Country: Kuwait City: Kuwait
State: Al Kuwayt ZIP: 4222



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Curriculum Vitae Name: Contact Information Town/City Country Telephone Kuwait Email Kuwait City Kuwait + HADEEL S. ELMARAGHY Personal Information Date of Birth: Nationality: Gender: Marital Status: // Egyptian Female Single Personal profile Organized...Thorough...Detail and Results Oriented ... Effective Communications... Professional Attitude and appearance..... Motivated for any objective. Experience Dates: Company: Position Held: Duties: January ­ Present Behbehani Motors Company Importer of VW & PORSCHE Kuwait Technical Support Manager VW Supervises service advisors and workshop team leaders. Ensure departmental compliance with company policies and industry guidelines. Ensure the aftersales team maintain uptodate product knowledge of vehicles. Provide guidance and advice to team members in handling daytoday problems, issues and quires to enable them to operate efficiently and meet customer needs. Delegate responsibilities to the appropriate personnel and monitor their progress to ensure that the work is completed as directed. Liaise with operations manager rear of house to ensure recourses are sufficient to support an excellent customer experience. Consult with customers to establish their needs to maintain good relationships that meet their expectations. Test drives vehicles with customers to identify technical issues and resolve them at the first visit. Answer all customer questions in a manner that is easily understood. Improve KPIs by highlighting deficiencies and recommending change in tools, process, training and reporting. In charge of repeat repair analysis and online reporting to VME. In charge of internal warranty Auditing. Reporting to service manager. Experience Dates: Company: Position Held: Duties: December ­ Nov. Ali And Sons Importer of Audi, VW & PORSCHE Abu Dhabi Senior Service Advisor/ Customer care In charge of service advisors/ customer care personnel/ service booking. Following up daily progress insuring system is running properly and Audi service core process is applied. In charge of the Audi roadside assist. CSS customer satisfaction survey and following up with customers to ensure resolution of complaints and satisfaction Ensure that the customer is never left unattended. Extensive coordination with clients and the workshop relating to the estimated time of job completions as well as arranging loan cars for customers. Follow up on WIP and analyze any delays. Effectively coordinate activities and information between service advisors and workshop to enable smooth workshop operations. Coordination with the parts departments on delivery delays and providing administrative support to the service advisors and workshop team for follow up matters. Guide and motivate the subordinates to enable them to maintain high degree of operational efficiency at all time. Reporting to service manager. Dates: Company: Position Held: Duties: Fiat, Lancia and Alfa Romeo Service Centre Egyptian Italian Co. Workshop Manager Review progress of service jobs on a daily basis to ensure timely and quality of work and to resolve any critical issues or problems. Manage workshops productivity, utilization and efficiency. KPIs ensuring targets are achievement. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing. Offer necessary technical assistance and advice and support on mechanical troubleshooting to service technicians. Provide essential trainings. Encouraging technicians to keep their skills uptodate through periodic technical training on new systems and components offered by the factory. Liaise with principals in an appropriate level to ensure proper communication especially with regards to technical support, goodwill contributions and customer issues as they arise. Manage and authorize sub contracted specialist repairs. Ensure safety in all departments. Communicate with other department to ensure quality service. Managing the mobile service emergency on road service support Reporting to the after sales service manager. Dates: Company: Position Held: Duties: Fiat, Lancia and Alfa Romeo Service Centre Egyptian Italian Co. Service Engineer Provide technical support to field staff, Help technicians by identifying and recommending technical training that will help their development and diagnostic skills. Work closely with Manufacturer to research reported or known concerns and study the effectiveness of proposed and implemented field solutions. Provide onsite diagnostic, troubleshooting and "hands on" technical assistance to technicians in compliance with repair policies and procedures. Training Manufacturer Course Title Country Date VW VW VW VW VW VW VW VW VW VW VW Audi/VW/Porsche Audi Audi Audi Audi Audi Audi Audi/VW Fiat/Alfa Romeo Fiat Fiat Lancia /Fiat Fiat, Alfa Romeo Fiat Fiat Fiat Advanced Technology Complaint Handling SFTQ ELSA Pro New JETTA MLV New TOUAREG Repeat Repair VW GT VW Transporter T Kerrige DMS Progress DMS SAP DMS WS key user/Implementation New Q launch New A PI training and RS New Audi A technical training New Audi A product knowledge Audi R Launch and product knowledge New Audi TT launch ORION DMS master / Implementation Advanced training on automotives wirings and electronicsCAN bus sys Basic Automotives Electrics training. Computerized vehicle Diagnostics and fault detection instruments Intensive Training Course on Gasoline & Diesel Engines Alfa Romeo/ Fiat Coding systems Fuel Injection systems Customer service skills Management/ selling skills AVME, UAE AVME, UAE AVME, UAE AVME, UAE AVME, UAE AVME, UAE Inhouse AVME, UAE Inhouse Inhouse Inhouse Ali & Sons AVME,UAE Doha, Qatar AVME, Dubai Germany Germany AVME,Dubai Ali & Sons CairoEgypt CairoEgypt CairoEgypt CairoEgypt CairoEgypt CairoEgypt CairoEgypt CairoEgypt / / / / / / / / / / / / / / / / / / / / / / / / / / Computer Skills Type . Version Level Microsoft office ELSA AUTOCAD LINDO MATLAB Languages Language Windows/ Office/VISIO / PRIMAVERA . D,D Version . Expert Expert Expert Expert Expert Level English Arabic Education Years Fluent Fluent Institution Arab Academy for Science & Technology and maritime transport Level of education M.Sc, Engineering Management Years Institution ­ Arab Academy for Science & Technology and maritime transport Collage of Engineering and Technology Level of education B. Sc, Mechanical engineering Power with focus on earth moving equipment Interests & hobbies Computers, Reading, Driving , Automotives and Music References Available upon request.

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