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<pre>Array ( [var] => cut_url ) </pre> Resume for Mansoor Hassan K. for IT / Technical Support / Automotive & Transport Production in Shuwaikh, Kuwait. Search More Resumes for IT / Technical Support on #VV8Z4IHP9

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Resume for Mansoor Hassan K. for IT / Technical Support / Automotive & Transport Production in Shuwaikh, Kuwait

Occupation: IT / Technical Support Industry: Automotive & Transport Production
Country: Kuwait City: Shuwaikh
State: Al Kuwayt ZIP: 29329

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CV: M.H. K.
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To seek a challenging opportunity in a reputable organization where I can use my knowledge, experience and
skills in the field of Information Technology to support business objectives.
 Extremely dependable and diligent IT professional who manages multiple tasks and works well under
 Vast experience in installing, troubleshooting and repairing hardware, software and peripherals, plus
training of end users.
 Able to apply consultative approach to resolving issues.
 Extremely patient at providing clear and simple explanations and works closely with people to develop
solutions to their computer problems.
Hands on management style with expertise in: client needs, efficiency, cuttingedge technology,
training, and following policies and procedures.
Importer/Dealer VW, VWCV, Skoda, Audi & Lamborghini in Kuwait
Presently I am working as an Assistant Manager System Analyst. Following are my current job
 To provide training and support for INCADEA Car dealer management software developed in
Microsoft Navision covering Finance, Purchase, Sales, Inventory, Time management and Fixed Assets
modules. Modifying objects Tables, Forms, and Reports etc to cover new business requirements. Also
to coordinate with support provider TECTURA for performance issues, bug fixing, upgrade and
integration to other application Time management, Attendance, Elsa, Etka etc
 To update and develop reports in JET Reports report writer from Navision database to support
management and finance operations.
 To analyze and advise upgrade/changes in IT infrastructure at the group level as well as coordinating in
Disaster Recovery Planning.
 Installation and management of image and data backup.
 To provide helpdesk related services at the corporate as well as at the group level.
 To develop applications and interfaces to support corporate and end user requirements like inhouse
development of application programs to generate different reports for staff attendance and time
management of jobs .
 To keep track of status of IT Jobs in Helpdesk Management Application.
 To manage monthly meetings of the department and follow up tasks assigned at individual as well as at
department level.
 To assist in I.T. budgeting at the corporate as well as at group level.
 To provide assistance in order to facilitate acquisitions and developments at group level.
 To monitor security administration controls on wired and wireless network.
CV: M.H. K.
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Key Achievements
 Successfully implemented few processes in INCADEA like Time management, TradeIn, Used Vehicle,
Branch setup, Bank reconciliation, Fixed Assets, Vehicle budget.
 Successfully modified and developed complex reports in Navision and in Jet Reports like Key figures
for management and managers, Profit n Loss, Detailed Sales, Cost and Margin, Balance Score Cards,
Stock, Slow moving Items and many more as per requirement of department and management.
 Managing along with IT manager the IT infrastructure in a new branch including Fiber connectivity
between branches, Network, CCTV and Public Addressing systems in the new branch.
 Involved in the development of Dashboard for management.
 Involved in Firewall migration
 Involved in Email server migration
 Involve in upgrade of Incadea Automotive Dealer Management System
 Implemented security administration controls on wired and wireless networks.
 Implement Helpdesk Management Application.
 Supervise the installation of Symantec Backup and image backup of servers and desktops.
 Supervise the installation of user backup using Symantec DLO.
 Supervise the installation of Surf Control & Web Sense content management software for wired and
wireless users on two different networks.
 Installation of Jet reports and process to distribute reports to users. Design number of reports for
management and departments.
Part of WAFI group, owners of Raffles Planet Hollywood, Pyramids Club and Wafi
Shopping Mall etc. , ,
I started performing my duties as Technical Support Engineer after an intergroup transfer. Following were my
job responsibilities,
 To provide technical support and helpdesk facilities to group companies and other external clients.
 To provide system and network administration Hardware, Software and Network configuration.
 To perform database and security administration task and responsibilities like adherence to
organization’s security policy, maintenance and integrity of database, etc.
 To implement and monitor system development activities, processes and support functions.
 To carry out the training sessions of new staff members and monitor their performance.
 To monitor status of on hand jobs in Helpdesk Management System.
 Other responsibilities are mention below.
Key Achievements
 Involved in the installation of IT infrastructure in Arabian Park Hotel and Somerset Residence.
 Involved in the upgrade of existing AlCatel System to Nortel in WafiCity.
MKM Commercial Holdings LLC, Waficity, Dubai, UAE September July
I performed my duties as Computer Programmer. Following were my job responsibilities,
 Independently installed Software for sharing Internet through one dialup, ISDN and DSL line.
 Installation, management and support of Microsoft SQL server.
 Installation, configuration and support of Microsoft CRM.
 Involved in installation of Web based email system on the network.
 Involved in the installation of Web server, FTP server.
 Involved in the installation and configuration of central Anti Virus software on the network
 Involved in the installation of Symantec backup for servers and desktops on the network
CV: M.H. K.
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Key Achievements
 Developed applications as per requirements of departments using Visual FoxPro and Visual Basic i.e.
 Real Estate Management System software to support the company to keep record of renting
property and accounting of transactions and generation of reports.
 Complains Management System software to keep record of tenant’s complains and their final
 Student Management System software for a Beauty Training Center run by the group to keep
record of student’s database for their personal information, training classes, fees details, etc.
 Request Management System software to keep records of labour, material and sub contractor
cost against maintenance requests from group companies and tenants..
 Call Logging Management System software to keep record of HelpDesk requests, their disposal
and billing.
 Guest History System software to support a food and beverage office to keep a database for
their guests visiting WAFI restaurants, their personal details, visits, favorites, etc.
 Independently installed, configured Windows NT Ver and Novell Ver for users on the
 Independently Installed configured internal messaging system.
 Involved in installation of WafiCity advantage card wireless network in Wafi Mall Dubai for around
shops and restaurants.
 Involved in installation and configuration of Windows Active Directory, DNS, WINS server with
Exchange for users on the network.
Agent of Mercedes Benz, Dubai, UAE
I performed my duties as Accounts Assistant. Following were my job responsibilities,
 To support finance and costing operations.
 To maintain and manage backups and other functions.
 To prepare monthly reports using financial application.

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