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<pre>Array ( [var] => cut_url ) </pre> Resume for Tom G. for Manager / Supervisor / Team Leader / Automotive & Transport Production in Toronto, Canada. Search More Resumes for Manager / Supervisor / Team Leader on #9LD5FVT79

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Resume for Tom G. for Manager / Supervisor / Team Leader / Automotive & Transport Production in Toronto, Canada

Occupation: Manager / Supervisor / Team Leader Industry: Automotive & Transport Production
Country: Canada City: Toronto
State: Ontario ZIP: K9H 1W9

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Specialist in defining the strategy, raising the bar, and sharing the vision so others can do the same.
A servicecentric, insightful, diligent and techsavvy sales leader is eager to apply over years of
executive level insight to support an automotive, retail, finance and sales enterprise vying for greater
market share. Brings wellhoned verbal and written communication skills which consistently paid dividends
for presentations, proposals, workforce training, and complex negotiations. Taps into statistical data and
website analytics to pinpoint areas of growth and underperforming sectors. Profit and Loss experience
spans large companies, territories and multiunits. Recruits and mentors the full suite of industry staff, from
district managers to mechanics. Offering:
Territory Startup, Expansion & Turn Around
Business & Channel Development
P&L Accountability & Insight
Key Account Management & Supervision
Talent Acquisition & Retention
Sales Cycle & Forecasting
Marketing & Competitor Analysis
Reporting, Budgets & Administration
Ajax Nissan Ajax, ON
Directed, drove and continually promoted team harmony, motivation and goal setting while exceeding
objectives on a regular basis for a person team. Developed detailed, innovative and comprehensive
strategic operating plans geared to not only achieve but surpass the sales and profit goals for the
commercial fleet. Accountable for all aspects of execution against operating plan. Along with other
executive management members, established and enhanced the required infrastructure, processes and
systems. Responsible for key accounts, solution management, developed partnerships with manufacturers
and vendors, identified target customer segments and developed appropriate marketing plans for each
. Constructed innovative service to “try before you buy” generating vast interest, excitement and
increased sales.
. Contributed to build brand value and achieved enduring profitable growth.
. Developed new meticulous strategies for account retention and acquisition.ÊÊÊÊÊ
Lange & Fetter Motors Inc. Trenton, ON
Headed a to member sales team to achieve sales quotas and targets in sync with Ford Canada’s
directives. Coordinated P&L projections, business journals, and staff schedules. Conducted weekly
meetings with management and staff to discuss objectives and review team performance. Never hesitated
to step in and assist team members to deal with customer purchases and financing for new and used
vehicles. Supported prospects in all elements of the purchasing process. Investigated closing ratios and
responded to gaps in customer’s buying cycle. Above all, benchmarked excellence in customer service and
satisfaction for the team.
. Spearheaded a host of internal and external special events, which paved the way for new partnerships,
expanded contacts, and positive community relations.
. Integrated more technology into the operational fold. Designed a wellbranded, userfriendly, dealership
website and used analytics to assess and modify content. Introduced a more comprehensive Customer
Relationship Management CRM database to capture all pertinent client information. Tapped into Social
. Empowered staff to operate with a continuous improvement mindset for customer service. Strong
motivators impacted VOC Voice of Customer feedback from % to %.
. Positioned the operations for greater profit margins, vast referrals, and repeat business.
. Served as the Customer Service Manager from ’ to ‘. Brought in as a change agent to revitalize
lagging customer satisfaction levels. Launched loyalty programs and impactrich promotional and
advertising campaigns. Sourced, retained and coached new hires to operate within aggressive, metrics
based, performance benchmarks. Maintained, planned, forecast, analyzed and reported on department
budget. Overall efforts yielded higher customer satisfaction rates; a surge in repeat sales; and increased
fleet accounts.
Tom G.
Wells Fargo Auto Financing, Toronto, ON
Approached by an executive search firm as a conduit between automotive industry contacts Dealer
Principals, General Managers and Sales and Business Managers and the benefits of nonprime
automotive financing. Created solid dealer relations and provided nonprime financing assistance to +
dealers in the Eastern Toronto District. Recruited and mentored dealers on the process of obtaining Wells
Fargo financing and guided them through any procedural changes.
. Faced with less than signed dealers out of who actually used the product. Within one year and
before the automotive finance sector was closed, boosted usage to out of signed dealers.
ATC Onlane Incorporated, Toronto, ON
Recruited for this new role by the Sales Director. Negotiated, built and managed key sales and industry
relations with + North American automotive dealers. Made smart use of all available remarketing
programs to establish, maintain and expand inventory and inventory systems for each dealer, including
best purchasing practices. Executed ongoing training and development of all remarketing procedures to
cement success.
. Collated, synthesized and shared weekly statistical data to keep both targets and program expansion on
. Cold called and prospected to capture new accounts.
. Reviewed dealer operations and pinpointed pitfalls in inventory mix and in the management of aged
inventory, which were restraining profitability.
GUESS? Canada, Toronto, ON
Generated sales of over $M well beyond the $M target in year one via stringent budget control and
tactical visual merchandising and store planning for Canada’s largest flagship store over , sq ft.
Directed a + staff. Selected and trained nationwide management teams for new directives, store
standards, managerial tools, loss prevention, marketing plans, and productivity strategies.
. Served as a catalyst to spur company growth from stores to during assignment.
. Proactively encouraged professional growth and development of each staff member. Took the time to
apply the “One Minute Meeting” concept to touch base, learn of challenges and give feedback each day.
Earlier roles include Sales, Store Manager and Finance Manager in automotive and retail
MS Office Word / Excel / PowerPoint / Access / Project / Outlook, Streaming Media, Web Trends, CRM
Tools, Web Design and Analytics.
Business Administration Management Diploma – Loyalist College of Applied Arts & Technology
Coowner The County Caf‰ & Wine Bar
Ford Sales Professional Certified – Ford Motor Company
Courses Spanned: Product Knowledge, Customer Service, Motor Technical Knowledge, Safety Standards,
Models & Options, Finance, Sales & Sales Techniques, and Knowing the Competitors.
OMVIC Ontario Motor Vehicle Institute Counsel License
Customer Concern Resolution, Addressing Customer Concerns, Greeting & Needs Assessment, Selling to
Lead Management Systems, Service Sales Accelerator, Customers: Effective Communication
Tom G.
½ Rogers St , Peterborough ON KH W
c .. e

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