Current Job Description & Responsibilities
Order and supply management all service parts order from Overseas Customers.
a. Order & Supply Management
Receiving and checking all daily order from customer.
Ensure all order processed by system accordingly.
Checking for abnormality and solve system error
Inform customer the shipment planning.
Respond Customer Inquiry
Follow Up Back Order
b. New Model Project Supply Management
Set Up Project Master Schedule
Project Controlling and Reporting
Part Number Selection, Packaging and Inspection Standard Controlling
Initial Order Receiving and Supply
c. After Shipment Service
Logistic & Quality Problem Report from customer
Warranty & Shortage Problem Handling.
d. Achievement / KPI Reporting
Supply Rate Achievement
Shipment Service Rate and Shipping Lead Time
Back Order Lines
Abnormal Order Lines
Importer Order Behavior
e. Improvement Activities
Increasing Shipment Service Rate
Reducing Claim Amount
Reducing Order to Shipment Lead Time
Reducing logistic and quality problem.