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<pre>Array ( [var] => cut_url ) </pre> Resume for Sajid H. for Manager / Supervisor / Team Leader / Automotive & Transport Production in Dera Ghazi Khan, Pakistan. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #LWXS3FKKV
 

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Resume for Sajid H. for Manager / Supervisor / Team Leader / Automotive & Transport Production in Dera Ghazi Khan, Pakistan




Occupation: Manager / Supervisor / Team Leader Industry: Automotive & Transport Production
Country: Pakistan City: Dera Ghazi Khan
State: Punjab ZIP: 32200



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House E, Street G Near Circuit House, Ghazi Colony. Dera Ghazi Khan Punjab, Pakistan. Email: HYPERLINK "" Cell: + Sajid H. Objective To serve in an esteemed developing organization holding responsible position with an unrestrained vertical growth, ensuring credible performance which leads to the reputation on to high pedestal, learning new concepts and utilizing my knowledge and experience to enhance my qualification, skills and abilities to benefit the organization and myself ensuring a creative and proactive approach all times with having more than years experience. Specialties * After Sales Service Functions * Service Policy Maker * Service Matters * Workshop Management * Service Networking * Training & Development * Detail Oriented * Proactive & Industrious * Customer Service * Providing Technical Support * Quality Assurance * Team Leading * Team Efficiency Monitor * Strong analytical and insight mining skills. * Proficient in both oral and written English. * Strong interpersonal and communication skills. * Computer skills in Microsoft Office suite of applications. * Self motivated and an aggressive goal seeker. * Team oriented/Team player. * Negotiation and selling Skills. * Event managing and controlling skills. Education/Qualification * : BTech Mechanical AlKhair University, Muzafar Abad Pakistan * : Diploma of Associate Mechanical Punjab Board of Technical Education. Punjab. Pakistan * : Secondary School Certificate B.I.S.E, Multan. Punjab, Pakistan. Organizational Experience * Position : Manager After Sales Employer : Morgan Technologies Pvt. Limited Automotive Company Address : SA, Shehnaz Arcede, SheedeMillat Road, Karachi, Pakistan. Date : March, to September, Job Role: Management Expert in forecasting, workforce requirements, establish/redesign organizations and influencing/leading the work of individuals and groups in change initiatives. Organize, lead, train, motivate and manage the after sales service functions and establish an image of the best service provider in the region by offering outstanding work quality within agreed timeframes, working to a high standard giving excellent customer satisfaction. Warranty claim deal ability. Develop the service strategies for the financial year and finalize measures and targets by drawing participation from all key personnel. Repair annual targets Gross Profit, Labor Revenue, CSI, Productivity, efficiency, retention etc. for each location and set monthly targets based on annual targets. Make service policies. Manage the workshops. Conduct site visits to each location regularly to ensure smooth functioning. Monitor efficiency and effectiveness of the facilities provided at all dealers contact points across all locations and identify areas of improvements. Review and monitor budget overrun for operating costs against budgeted costs. Initiate measures to control costs. Conduct periodic performance review meeting and initiate appropriate actions to meet performance targets. * Position : Service Manager Employer : Blue Star Automobiles Ltd Automotive Company Address : Empress Tower, Lahore, Pakistan Date : December, to February, Job Role: Management Organize, lead, train, motivate and manage the after sales service functions and establish an image of the best service provider in the region by offering outstanding work quality within agreed timeframes, working to a high standard giving excellent customer satisfaction. To ensure a continuous growth in profitability and customer retention. Develop the service strategies for the financial year and finalize measures and targets by drawing participation from all key personnel. Repair annual targets Gross Profit, Labor Revenue, CSI, Productivity, efficiency, retention etc. for each location and set monthly targets based on annual targets. Make service policies. Workshops management. Give technical training to PDI team. Trained people that how to deal warranty. * Position :Assistant Service Manager Employer : Dewan Farooq Motors Pvt. Limited. Company Address : F.T.C, th Floor, Karachi. Pakistan Date : February, to November, Job Role: Management Organize, lead, train, motivate and manage the after sales service functions and establish an image of the best service provider in the region by offering outstanding work quality within agreed timeframes, working to a high standard giving excellent customer satisfaction. Give technical training to PDI team. Trained people that how to deal warranty. To ensure a continuous growth in profitability and customer retention. Develop the service strategies for the financial year and finalize measures and targets by drawing participation from all key personnel. Repair annual targets Gross Profit, Labor Revenue, CSI, Productivity, efficiency, retention etc. for each location and set monthly targets based on annual targets. Make service policies. Workshops Management. * Position : Regional Manager Service Employer : Metro HiTech Limited Automotive Company Address : Hijveri Plaza, nd Floor, Lahore, Pakistan Date : June, to December, Job Role: Customer Service Workshops management. Fault diagnosis. Conduct site visits to each location regularly to ensure smooth functioning. Review and monitor budget overrun for operating costs against budgeted costs, Initiate measures to control costs. Conduct periodic performance review meeting and initiate appropriate actions to meet performance targets. Give technical training to PDI team. Trained people that how to deal warranty. Service dealer networking. * Position : Service Engineer Employer : Dawood Yamaha Ltd, Yamaha Pakistan Company Address : P.E.C.H.S, Karachi, Pakistan Date : November, to January, Job Role: Customer Service Workshops management. Fault diagnosis. Give technical training to PDI team. Trained people that how to deal warranty. Conduct site visits to each location regularly to ensure smooth functioning. Monitor efficiency and effectiveness of the facilities provided at all deal. Service dealer networking. Expertise: Technology of field :: Knowledge of all kind of vehicles :: Balancing knowledge :: Identifying defects interpretation of vehicle behavior :: Product knowledge own plus competitor. :: Understanding vehicle&;s performance and specifications :: Complete knowledge of parts and accessories etc :: Selling skills :: Handling customers :: Using computer programs & software :: Telephone skills :: Conducting enquiries & appeals i.e. discipline, poor performance :: Reviewing performance :: Coaching skills :: Managing projects :: Planning :: Interviewing skills :: Negotiating skills :: Financial knowledge i.e. budgeting, balance sheets, income statements, cash flow analysis, forecast planning, ratios, exchange/interest rates :: Macro financial knowledge i.e. within own/related industry :: Facilitation skills :: Conflict handling :: Cultural diversity Math :: Calculations add/subtract/multiply/division, symbolic representation degrees/minutes/millimeters/kilograms & basic algebra etc Language / Literacy / Communications :: Read, write, interpret, analyses, compile and explain contracts, reports, tables, diagrams, supplier documentation & text. :: Generate training programs, reports, tables, diagrams & text. :: Adapts training programs to various levels :: Conducts presentations at store/board level :: Interacting with Customers & resolving complaints Skills: Plan and Organize Resources :: Facilitate introduction of QM / OHS processes / programs & improvements at regional level :: Defines & develops after sales strategy :: Facilitate cross store/regional & external sessions :: Approves regions JOB output models, :: Manage & assess region performance i.e. of stores / managers / staff :: Reviews structures, develop manpower plans & ensures recruitment & selection of candidates :: Coordinating/Conducting appeals for disciplinary/competence/grievance issues :: Coordinate regional capability development plans :: Develops & implements regional policies and procedures :: Solve complex & strategic problems :: Prepare & deliver presentations :: Plans projects :: Plan manpower schedules :: Develop own team and ensure succession planning :: Co ordinate and implement learner development programs i.e. after sales/service trainees :: Co ordinate regional Ordering of stock i.e. parts, accessories, wheels etc :: Audit stock :: Coordinate & facilitate inter departmental/team conflict resolution/relationship building. Manages Region / Store Finances :: Forecast, develop & control regions budget Manpower, overhead :: Forecast & control regional assets / resources i.e. decisions :: Review & analyses financial reports/documents income statements, balance sheets, debtors age analysis, credit limit exceeding, outstanding cash sales, month end income and expenditure etc :: Create & Monitor budget allocation & controls expenditure :: Co ordinate store Audits :: Conduct risk analysis activities i.e. customer credit profile, debtors credit, in store fraud & theft :: Analyzing expenditure i.e. in and between stores Sells Products/Services & Sales Opportunities :: Initiate instore & promotions and displays :: Co ordinate and ensure product availability, costs, performance & options :: Identify new/further sales/service opportunities :: Approve new deals Build Customer Relations :: Visit companies i.e. new customers to follow up on service/resolve complaints :: Identify and interpret Customer complaints/queries :: Resolve Customer queries/complaints :: Initiate and monitor levels of after sales services Administer Reports/Documents :: Generate, Compare, Analyses and action store and regional reports debtors age analysis, credit limit exceed, outstanding cash sales, sales mix, stock holding etc :: Analysis invoicing Critical Cross Field Outcomes :: Identify causes of Customers, suppliers and/or team relationships staff problems and facilitate resolutions to the problems :: Interacts & works with Customers all levels, suppliers board level, workshop personnel, coworkers, TWT senior management, other stores e.g. Admin etc :: Manage activities of store management :: Plans and schedules work of store management & own daily work :: Generates reports monthly, financial, data etc :: Reading supplier specifications i.e. features and benefits of products :: Reads, analysis & interpret reports, documents & data. :: Presents information to team/superiors :: Co ordinate, facilitate & participates in regional & store discussions & meetings :: Report on store/regional financials :: Compiling & presents reports, explanations, minutes, meeting outcomes :: Using / understanding computer related programs/software :: Ensuring occupational health, environment and safety standards :: Handling claims property/person damaged/injured :: Identify, create i.e. market gaps & exploit new markets additional sales, service & growth opportunities. :: Identify continuous improvements and cost saving opportunities Personal Attributes, Value systems and culture :: Customer/Service orientation :: Attention to detail :: Working as part of a team :: Reliability / Responsible :: Initiative :: Professional presentation of self :: Collaboration focused i.e. building relationships with suppliers and customers :: Integrity/honesty :: Learning orientation Personal: Father&;s Name Dur Muhammad NIC Number Passport number A Date of Birth May Nationality Marital Status Religion Pakistani Married Islam References: Excellent references will be available on demand

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