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<pre>Array ( [var] => cut_url ) </pre> Resume for LARRY A. for Technician / Mechanic / Automotive & Transport Production in Astana, Kazakhstan. Search More Resumes for Technician / Mechanic on Resumark.com #OH2CBUCZG
 

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Resume for LARRY A. for Technician / Mechanic / Automotive & Transport Production in Astana, Kazakhstan




Occupation: Technician / Mechanic Industry: Automotive & Transport Production
Country: Kazakhstan City: Astana
State: Astana ZIP: 119



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LARRY A.
|OBJECTIVE |
Seeking a challenging career opportunity, growth oriented position, to utilize my skills and experience
in assignments in the Service operations/Client servicing field, in an organisation of repute, where my
experience and background can be met and enhanced in a successful growth oriented automobile
industry.
|PERSONAL DETAILS |
| |Date of Birth: August |
| |Nationality: Indian |
| |Languages: Fluent in spoken and written English, |
| |Moderate |
| |Arabic |
| | |
| |Marital Status: Married |
|EXPERIENCE |
| | March – Present |
| |Business Development & Service Marketing Executive |
| | |
| |Support and facilitate development and implementation of section|
| |business/marketing plans |
| |Organize and implement client relations including client |
| |satisfaction surveys and development activities |
| |Participate in planning and presentation sessions, when assigned|
| | |
| |Develop and administer marketing database which includes client |
| |and prospect information, mailing list applications, access to |
| |customer history reports, etc. |
| |Meet fleet customers and persuade them to come and use services |
| |by providing special offers |
| |Creating attractive service packages for customers |
| |Evaluate business opportunities and potential markets by |
| |analyzing feasibility studies and conducting market research |
| |Provide oversight and direction to the Business Development |
| |Department on a variety of business development activities to |
| |include proposal development, client relations |
| |Oversees efforts to support and assist the organization in |
| |identifying and securing new business opportunities |
| |Provides oversight for the pricing of new proposals to ensure |
| |that all resources needed to complete the project are |
| |identified, the cost is calculated accurately, and the price is |
| |determined within established guidelines |
| |Provides oversight on processes associated with the preparation |
| |and coordination of client meetings |
| |Facilitates efforts to develop, implement and refine standard |
| |procedures for researching, collecting, and tracking information|
| |about clients including contact data, pipelines, and previous |
| |outsourcing experiences |
| | |
| |December – March |
| |PDI Incharge |
| | |
| | |
| |Responsible for conducting pre delivery inspection and ontime |
| |delivery of Toyota and Lexus vehicles to customers in |
| |coordination with Sales dept, Service dept and Logistics dept. |
| |Supervise the PDI process that includes, Quality inspection of |
| |vehicle as per pre delivery inspection check sheet |
| |Coordination with Logistics and Sales department for |
| |transportation of vehicle from various locations and Service |
| |Centre |
| |Inspection of various accessories fitted in the vehicle |
| |Accurate timely information to the Sales staff regarding the |
| |status ofÊ vehicle with respect to vehicle readiness, delay if |
| |anyÊ due to quality problems, etc., supervise and control the |
| |showroom yard inventory and avoid long time storage of PDI |
| |completed vehicles |
| |Lead the responsible group of technicians and service support |
| |staff to achieve goals of the department and in time vehicle |
| |deliveries |
| |Achieve zero defects in vehicles before vehicle delivery |
| |Periodically report to the Warranty Section and Toyota Service |
| |Centre regarding the various defects observed during PDI |
| |Educate the PDI technicians regarding the inspection procedure |
| |and new systems/technology implemented in the Toyota and Lexus |
| |vehicles |
| |Grasp, monitor all vehicle specifications and educate the same |
| |to the PDI staff to achieve highest level of customer |
| |satisfaction during the vehicle delivery. |
| | |
| |August December |
| |Service Advisor |
| | |
| |Responsible for meeting customers and dealing with customer |
| |requirements pertaining to repair and/or servicing of their |
| |vehicle issues |
| |Key player in the dealership for fostering positive customer |
| |relations through communication and followup to customers on |
| |repair status and charges for repairs |
| |Promote service sales through communication of information to |
| |customers on maintenance and repair needs |
| |Meet and greet service customers, taking service calls from |
| |customers to schedule appointments |
| |Advise customers of estimated service and repair costs and |
| |review details of service/repair invoice with customer to gain |
| |their understanding of all services provided |
| |Determine progress of repair/service orders and inform customer |
| |accordingly |
| |Review results of customer satisfaction surveys with customer |
| |relation officers |
| |Address customer’s questions/needs promptly and professionally |
| |Establish longterm positive relationships with customers |
| |Identify service needs of customer vehicle based upon historical|
| |service data |
| |Ensure comprehensive redelivery check of customer vehicle, |
| |ensuring cleanliness and that all items identified for |
| |service/repair have been carried out appropriately and on |
| |schedule |
| |Played a key role with the Service Management in the |
| |introduction of Express Maintenance, a onehour while you wait |
| |service, with specialized technician repair process |
| |Assist in gathering information on Customer Satisfaction Index |
| |CSI and help in giving counter measures to the Management to |
| |bring about significant CSI improvements and to achieve the aim |
| |Meet manufacturers performance and operational guidelines |
| |Recommend innovative service offer |
| |Responsible for handling period maintenance with fleet customers|
| | |
| | |
| |May – July |
| | |

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