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<pre>Array ( [var] => cut_url ) </pre> Resume for Jill R. for Advertising / Marketing / PR / Banking in Brentwood, Tennessee. Search More Resumes for Advertising / Marketing / PR on #EMKLKA5VL

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Resume for Jill R. for Advertising / Marketing / PR / Banking in Brentwood, Tennessee

Occupation: Advertising / Marketing / PR Industry: Banking
Country: United States City: Brentwood
State: Tennessee ZIP: 37027

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White Road | Centerburg, Ohio | c: |
Marketing professional with extensive experience in bank operations, sales, and service.
Adept at building and leading a team, relationship management, and problem solving.
Exemplary coaching, verbal and written communication skills.
Customer advocate with proven strengths in branch sales and service leadership. Ability to engage customers and
employees to consistently achieve sales and service goals. Strong business analysis, problem resolution, process and
performance improvement skills. Recognized throughout career with customer and management recommendations,
awards, and promotions for continual commitment to customer service, coaching, and sales leadership. Attention to
detail with solid critical thinking and decision making skills. Strong organizational, multitasking, and project
management skills. Additional capabilities include:
|Business Systems Analysis |Performance Improvement Coaching |
|Documentation Skills |Team Leadership / Motivation |
|Banking Regulation / Processes Knowledge |Recruiting / Hiring |
|Quantitative Goal Setting / Achievement |Internal Audit / Control SelfAssessment |
|Internal / External Customer Relations |Followup / Research |
| | |
Marketing Lead, Assistant Vice President October present
JPMorgan Chase, Retail Marketing and Product, Program Office
• Relationship Manager for key outside marketing agency used to maintain and house brand guidelines and
standards, ad planner, creative design, marketing and product disclosures, and marketing campaign
implementation. Recognized for excellence in building new business opportunities within Chase to fully capitalize
on our existing contract and relationship with this agency.
• Manage third party vendor contracts from a risk perspective to ensure vendors have been screened and are
current with the bank’s Third Party Oversight process.
• Actively manage the Issues Log within Marketing and Product to identify issues, remediation, and preventative
measures working with the management team to drive, implement, and hold the team accountable for process
improvements to reduce customer, branch, and financial impacts.
• Develop and implement strategies to minimize risk across Retail Marketing and Product conducting monthly
program file audits, managing control self assessments, and business continuity plan.
• Collect and present key performance indicators KPIs to marketing personnel and Senior Management.
Business Systems Analysis Supervisor, Assistant Vice President November – October
JPMorgan Chase, Branch Administration
• Relationship Manager for the National Notary Association. Successfully developed, implemented, and managed
inhouse notary program. Recognized for superiority in building a solid and valuable relationship with this
• Regularly interacted with Senior Management to deliver presentations, make process and system improvements,
and enhancement recommendations for consideration, approval, prioritization, and implementation.
• Demonstrated leadership displaying managerial courage in making decisions to drive change and challenge the
way things have been done to build better business solutions.
• Served as an advocate for , retail branches seeking feedback and field input to simplify and improve branch
processes and systems.
• Proactively sought to improve existing processes to streamline, simplify, and automate when appropriate.
• Managed and conducted workflow and gap analysis to fully understand and identify processes and impacts.
• Managed project implementation to ensure projects were delivered in a timely and effective manner including
process and system analysis, construction of project plans, communication, and business requirements
documentation for new and existing system enhancements.
S. Jill R.
• Subject Matter Expert for branch security, fraud, BSA, AML, and OFAC policies and procedures.
• Provided consultative subject matter expertise and support to business partners to create solutions and resolve
• Reviewed and approved new/revised forms, policies and procedures in preparation for Senior Management
review meeting.
• Managed mitigation, resolution, and communication of priority one issues impacting retail channels.
• Managed and developed team of employees through task delegation, career planning, coaching, and ongoing
feedback to identify and enhance strengths and opportunities for growth.
Marketing Program Manager Marketing Lead, Assistant Vice President September – November
JPMorgan Chase, Retail Marketing
• Proven excellence with preparing Business Requirements Documents and communicating changes and cross
impacts to the appropriate areas.
• Effectively managed all change requests for the ECoupon application on behalf of Retail Marketing.
• Consistently managed multiple projects related to vendor management, fulfillment, and Retail Marketing
• Effectively managed Retail Marketing Support email correspondence.
• Functioned as Subject Matter Expert for Telephone Banking ECoupon/Marketing related projects, assisting
with training design and job aid updates as needed.
• Revised and disseminated all Policies and Procedures related to Retail Marketing Promotions and ECoupon.
Business Systems Analyst II August – September
JPMorgan Chase, Retail IT Tier Application Support
• As a liaison between the Retail Lines of Business, Development, and endusers effectively analyzed and expedited
issue resolution.
• Primary production support for Back Office Express, Contact Manager, and ECoupon and Sales Express Retail
• Effectively managed all levels of application issues, including priority one level issues, for all supported
• Investigated and researched issues, working with end users to identify the root cause of reported incidents.
• Successfully served as Project Manager for launching of the Back Office Express application.
• Continually communicated with Solutions Center to provide education and enhance troubleshooting techniques.
• Managed emergency Enterprise Change Management requests ensuring approvals have been obtained and
properly documented prior to implementation in addition to ensuring that all cross impacted Lines of Business
have been notified of the changes to be delivered.
• Responsible for ensuring compliance with all audit procedures and maintaining documentation to support this
• Responsible for creating and maintaining Service Ware documentation for use by the Global Service Desk for
multiple applications.
Banking Center Manager II February – August
JPMorgan Chase, formerly Bank One, North Newark Banking Center
• Demonstrated my abilities to motivate, inform, educate, develop and coach team to ensure financial objectives
and service standards were consistently met.
• Effectively managed banking center team in all areas of staff management including hiring, placement, coaching,
counseling, and training.
• Successfully developed and expanded customer relationships through individual calling efforts as well as the
coordination of these activities with other sales personnel and business partners.
• Successfully fostered a cohesive vision within the banking center regarding customer loyalty, banking center
profitability, diversity and quality of customer service and sales.
• Recognized as a top Banking Center Manager in the market for sales intervention.
S. Jill R.
Banking Center Assistant Manager II
JPMorgan Chase, formerly Bank One, Seven Hills Banking Center
• Successfully managed high level banking center with a staff of .
• Top performer in the area of annuity sales and investments.
• Consistently exceeded all personal sales goals and branch goals.
• Implemented and managed the new sales process with tremendous success.
Lobby Services Unit Leader
JPMorgan Chase, formerly Bank One, LanderChagrin Banking Center
• Created and implemented action plans to significantly improve customer service and boost sales.
• Addressed and resolved multiple HR issues, including successful conflict resolution resulting in a positive and
productive team environment.
• Assisted in facilities planning project for banking center expansion.
Customer Service Manager/Assistant Branch Manager
JPMorgan Chase, formerly Bank One, Avery Road Banking Center
• Successfully managed seven daysaweek banking center with a staff of as acting Banking Center Manager.
• Managed all areas of branch operations to ensure compliance and audit standards were met on a daily basis.
• Consistently achieved President’s Club award for outstanding sales performance.
• Recognized for outstanding follow up and research skills.
• Obtained State of Ohio Insurance license to sell investment products.
Customer Service Manager/Assistant Branch Manager

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