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<pre>Array ( [var] => cut_url ) </pre> Resume for Rakshinda P. for Banker / Bank Teller / Banking in Karachi, Pakistan. Search More Resumes for Banker / Bank Teller on Resumark.com #7RWRAQI36
 

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Resume for Rakshinda P. for Banker / Bank Teller / Banking in Karachi, Pakistan




Occupation: Banker / Bank Teller Industry: Banking
Country: Pakistan City: Karachi
State: Sindh ZIP: 78400



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Rakshinda P.

B Creative Apartments, nd floor, Fatima Jinnah Colony, Jamshed Road. , Karachi .

Email: e: 
 
 

Objective To pursue my career in an organization that provides opportunities to grow, encourages innovation and is the employer of first choice.
Education  
  • Cleared B.com from Govt. Commerce College.
  • Secured Agrade in I.com with”%” from Dha College for Women.
  • Secured Aone grade in matric board exams held in with”%” from St.Patricks Girl’s High School.
  • Languages
  • Well versed in written and spoken English and Urdu.
  • Work experience  
    Atlas Bank LtdMay Feb

    Assistant ManagerService Management Head Office 

  • Working on simplifying and enhancing service procedures throughout the Bank.
  • Preparing monthly ISM’s Internal Service Measures on a nationwide basis based on assigned parameters.
  • Training Customer Service Representatives on new products and conducting refresher sessions as and when required.
  • Addressing product and customer queries by resolving them with the concerned Product Managers.
  • Manage followups on Admin/IT issues at branches for smooth customer service.
  • Conducting mystery shopping visits to branches monthly as part of a surprise audit check.
  • Reporting to the Service Quality Manager for doing various other SQ Service Quality projects as and when required.
  • Enhancing the ‘Service Culture’ by rolling out quality material on a weekly basis.
  • Conducting interviews for Service Representatives as and when required.
  • Coordinating with Service Mangers of different regions for query resolutions and trainings.
  • Actively maintaining relations with the all the other supporting units of the Bank.
  •  

    Customer Relationship ManagerService QualitySouth 

    Job Purpose 

    Responsible for ensuring that customers receive a “Wow Experience” at every interaction in the branch. Also ensure smooth coordination with the CRO’s.

    Principal Accountabilities

  • Managed CRO’s of the entire South Region branches right from their hiring to getting them trained and placed at their allocated branches.
  • Handling branch customers to fulfill their banking requirements within the branch and solve any problem/complaints that they have.
  • Providing high quality service to customers and is a service champion for internal and external customers.
  • Monitoring the service standards in the branches and looking for creative ways to improve service delivery.
  • Demonstrating extreme professionalism and punctuality.
  • Maintaining branch standards of hygiene, cleanliness and comfort with daily checklist through coordination of staff and relevant authorities.
  • Reviewing Bi monthly service meetings of my respective branches.
  • Performing well in the quizzes and other competitions.
  • Follow up on minutes of Monthly Service Meetings with CRO’s.
  • Meeting the target for sending comment cards on monthly basis.
  • Training of all branch staff and conducting refresher sessions as and when required.
  • Keeping up to date with products, process manuals and procedures to provide effective and relevant service. 
  • Responsible for maintaining a congenial work environment for staff on the branch floor.
  • To assist and serve all walk in customers and direct all customers and prospects to relevant sections of the Branch
  • Assisting all CROs in resolving their issues & in their problem resolution
  • Facilitate sales, service monitoring by keeping uptodate data tracking and system inputs
  • Maintaining a monthly MIS for their respective regions based on their ISM’s.
  •  

    Faysalbank Limited

    August to Jan  

    Personal Services OfficerDha Phase Branch,Khi

    Operational:

  • Timely handling of all front office activities associated with the opening of customer accounts at the branch to enhance customer satisfaction and process efficiently.
  • Maximize sale of banks product services to meet targets assigned with regards to Deposits’ Risk Assets’ Consumer Finance.
  • Effective and timely handling of shares subscriptions.
  • Receipt and processing of ATM and chequebook requests.
  • Handle customers desirous of opening new lockers by providing them complete information of the bank’s branch facilities.
  •  

    Compliance:

  • Positive internal audit rating with low incidents of audit objections.
  • Complete adherence to FBL’s SOP’s as per laid policies and procedures.
  • Full compliance with SBP and other regulatory requirements.
  • Documentation:

  • Assist in preparation of various reports in collaboration with other functions of the branch.
  • Daily accounts and closed report for Area Office wherein applicable.
  •  

    Problem Solving And Service:

  • Provide highest level of personalized service to customers through proper handling, timely assistance, promptly attending to their queries and complaints, catering to their personal banking needs and building a strong and cordial relationship to avoid dissatisfaction.
  • Close coordination with all other functions of the branch to facilitate smooth customer transaction processing.
  • To generate business through local sales promotion in branch, walk in customers and or marketing calls on existing as well as potential individual customers to increase sales thereby increasing the branch business.
  • Coordinate the sales effort of sales team where needed and to forge strong rapport with the customers to ensure strengthening of relationship on an ongoing basis.
  •  

    Standard Chartered Bank Pakistan

    Septo Nov  

    Customer Relationship OfficerClifton Branch, Khi

  • Managing and processing customer complaints.
  • Creating awareness for new products being launched to walkin customers.
  • Crossselling of adc’salternative distribution channels,ibanking,sms banking etc
  • Interacting with different departments for query resolution.
  • Maintaining a high level of customer satisfaction.
  •  
     

    Citibank PakistanMay Nov               

    Cards Acquiring BusinessRelationship Officer 

    Controls Administration 

  • Coordinating with Card Operations and Items Processing for reversals/refunds processing and maintaining MIS of deductions/retrieval letters on a daily basis.
  • Filing and maintenance of proper records for future reference.
  • Timely issuance of deduction letters to merchants.
  • Solving out the different problems of merchants related to chargebacks and managing them.
  • Supporting RCSA functions and source documents collection and filing on a quarterly basis.
  • Responsible for effective execution of quarterly culling exercise, starting from the sorting of area wise merchants to successfully sending the closure MIS to FRMU.
  •  

    Acquiring Operations  

  • Managing the Electronic Data Capture EDC conversions for Karachi and Hyderabad end to end. Maintaining and updating the MIS, forwarding requests to FRMU and receiving timely decisions within the required TAT.
  • Forwarding bulk payment files of different merchants for processing to data centre and timely forwarding back of the acknowledged processed files. Examples are Dreamworld, Worldcall, Ace Insurance etc.
  • Inventory management of legal and EDC agreements.
  • Maintaining the acquiring complaints log sheet and Internet leads MIS.
  •  

    Relationship Management 

  • TCS: Marking daily sales MIS, retrieval letters, reversal letters processing, refund letters for TCS emerchant.
  • Airblue: Marking daily sales MIS, retrieval letters, reversal letters processing, refund letters for Airblue emerchant.
  • Administering and servicing credit cards of merchant relationships, processing, and problems resolution.
  •  

    Project Assignments 

  • Responsible for country level short assignments and projects.
  •  
     

    Loyalty OfficerPersonal Loans 

    Worked as a Loyalty Officer at Citibank N.A ShahraheFaisal personal loans .

    Prepared daily MIS’s and monitored sales miscommitments. 

    St. Peters High School          

    January October            

    Teacher

    Worked as a teacher at St. Peters High School, Clifton. Taught English Grammar to Grade ,Cambridge students, 

    Happy Home School             

    August May    

    Teacher

    Worked as a teacher at Happy Home School, Shaheed I Millat. Taught English Grammar to Grade ,Cambridge students, 

    Hobbies  
    Reading, writing, surfing the Internet, hanging out with friends and listening to music.
    Computer Skills  
  • MS Office.
  • Knowledge of basic computer programs. Able to operate the Internet.
  • Able to operate Siebel and One View Complaint Management Systems.
  •  
    Extracurricular activities and achievements 
     
     

    Reference

     
    Awarded the best CRM countrywide at Atlas Bank in Oct . 

    Can be provided on request. 


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