conditional claims, amendment, pure claims and cancellation.
< Coordinating with GBM, Mid Market, SME clients & relationship managers for smooth processing of
< Handling customer queries pertaining to guarantees.
< Responsible for recovering of commissions for local guarantee & overseas guarantee.
< Conducting audit checks and giving timely feedback to Senior Management responsible for MIS.
< Responsible for suggesting new process & changes in existing process to improve on quality of
Assistant Manger Customer Service
Commercial Banking, SME department From January’ Till November’
< Managing the complexity of varied and incomplete information sources and putting together
granular, accurate, customerwise, area wise analysis of data/information to support business
< Developing accurate, timely MIS. Also working closely with other teams to develop key analytics
to track business performance based on various parameters.
< Exploring potential business avenues for achieving increased business growth by interfacing with
Product partners / key stake holders such as Trade, PCM, Treasury, compliance and the
< Managing and accountable for increasing revenue through cross sell with respect to initiating
Current Account holders into through a process of initiating and developing relationships with key
decision makers in key organizations for business development.
< Monitoring the quality of acquisition with help of various KYC and Audit tools.