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Customer Service/Sales Supervisor
with particular expertise in motivating and training employees to achieve
goals. Over eight years experience in management, marketing, and
operations. Ability to build longterm business relationships
and work as a team player.
Wachovia/Wells Fargo Advisors
Responsibilities include working
to build a longterm advisory relationship with each client by analyzing
situations from the client's perspective and with the goal of achieving
results, which are in the best interest of the client and Wachovia.
Another responsibility is to develop sales strategies for maintaining
and further penetrating existing client relationships. While executing
market sales and service strategies and combining a consultative sales
approach using my financial expertise to create valueadded solutions
for clients. I accomplish this by placing high values on customer
relationships by striving toward excellent customer service and producing
customer satisfaction. I also manage client relationships in my
Book of Business to optimize growth, retention and profitability. While
also achieving individual as well as team goals.
Met and exceeded
all individual goals.
Award monthly for
Inside Sales Account Executive
Responsibilities are to help
develop strategies for a startup division of the company in the healthcare
sector. Duties include but are not limited to developing scripts and
procedures to increase sales of this new group product and also to help
design ways to make training of new associates more effective while
also maintaining a monthly sales goal.
Nationwide Financial Services,
Career Special Agent
Responsible for helping an
independent agent implement a life insurance and investment platform
through cross marketing of existing and new clients. Also responsible
for helping to build and manage a sales force of new agents and increasing
profitability of the agency.
Helping clients to achieve
there financial goals both individual and businesses through sound financial
planning by putting together a comprehensive plan that will help them
to achieve their goals. This is accomplished by a series of meeting
where we discuss their goals and plan a strategy to put into place the
necessary infrastructure to make this dream a reality. I currently provide
financial products and services to a client base over clients.
I specialize in
helping high net worth individuals reach their financial objectives.
My focus is on Business
Continuation & Retirement Planning have extensive knowledge of insurance
& investment products.
Assisting in the
training and development of new agents.
to develop business strategies suited to their needs
maintain key employees and Business to Business sales.
Team Leader/Call Coach,
Marketing and Customer Management Division
Supervised and trained Telesales
Representatives, licensed in Property and Casualty. Training
consisted of developing their talents in sales using different practices
and techniques. Coordinated with Project Management and Systems
Management to conclude campaigns.
techniques that increased productivity of employees by %.
of leads to related departments from % to %.
Achieved % improvement
in renewal rates by contacting customers personally.
Marketed Customer Retention Campaign aimed at crossselling other products.
Identified the needs of the customers and offered solutions, features,
and benefits of products and services. Licensed in Property and
leads per month, most of which led to sales. No. performer among team
members in Atlanta and New Jersey in leads generations. Selected to
lead marketing campaigns and assist other representatives in increasing
Risk Management Associate
Collected past due bankcard
accounts, provided customer service, negotiated payment plans and settled
bankruptcy accounts. Used thorough knowledge of banking laws and
monthly bonuses for exceeding goals. Awarded for having the highest
number of payments received.
Science, Mississippi Valley State University
of Business Administration & Economics, Mercer University
Residency study program in China
Agent in Property and Casualty, Life, Health, and sickness.
Long Term Care,
Series , and Series .
Member of the
Mississippi Valley Football Team, Army ROTC
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