Bachelors of Business Administration
PAFKarachi Institute of Economics
& Technology, Karachi, Pakistan
Bachelors of Commerce B.Com
University of Karachi, Karachi, Pakistan
Government Degree Gulshan College,
CAA Model School Campus Karachi,
Associate Relationship Manager, Islamic
ROYAL BANK OF SCOTLAND, Abdullah Haroon
Road Branch Karachi, Pakistan.
RESPONSIBILITES AS A ASSOCIATE RELATIONSHIP
§ Contributed consistently to the branch target
§ Holding a portfolio of more than million.
§ Providing highlevel relationship management
to high net worth individuals for financial planning.
§ Compliance monitoring.
§ Identify customer needs and match needs with
appropriate product or service.
§ Handling customer complaints.
§ Managing Financial Transaction and ensuring all
transactions are completed within TAT.
§ Responsible for customer service quality assurance.
resolve at least % complaint within TAT of working days.
§ Ensure % action on gaps identified through
surveys conducted by the BQU.
§ Discrepant Cheque Resolution Karachi.
§ Proper training for the Subordinates.
§ OTC Cash withdrawal Approval provided on urgent
RESPONSIBILITES AS A FINANCIAL CONSULTANT
problems related to ATM cards.
accountopening forms on monthly basis.
of information in esuite for the purpose of KYC.
RESPONSIBILITES AS A PHONE BANKING
client service, informing customers on personal loans, credit cards,
of customer's credit, following personal financing cases.
customer's complaints and issues, which need to be resolved.