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B, st Floor,
Thane West .
No. : / Mobile No. .
Date of birth: th January,
Religion: Roman Catholic Languages
Known: English, Hindi, Marathi &
Axis Bank Ltd
Support Services Group December till date.
With AXIS BANK LTD as Operations Manager
Manager for Phone Banking Department.
Senior Vice President.
towards task allocated. Till Date
team of Team Leaders & Phone Banking Officers.
daily meetings, proper delegations of work.
daily MIS reports & Training New Joiners.
Phone Banking Officers PBOs and Team Leaders TLs on the Bank's product
with Central office and branches for various purpose
training and briefing session for PBOs and TLs.
/ Monitoring / Evaluating recorded calls and providing feedback to PBOs
and TLs for Improvement of call quality.
weak Pbos / Tls for improvement of Call quality
Administrative / Departmental work
for development, maintenance and updates of all products and process
of the Phone Banking Centre, including Process & procedure manuals.
the customer behavior to identify opportunities in maximizing customer
with respective units to ensure that process changes / new processes
comply with Group compliance standards and local regulatory requirements.
for defining, analyzing and reengineering Banking process and procedures.
and train functional work groups to ensure that they are competent with
the Banking process flows, placing focus on quality customer service,
NAME OF BANK : ICICI Bank
Limited June – November
DESIGNATION : Assistant
Manager – I
DIVISION : Retail
UNIT : Mumbai Samachar Marg
strict service standards for the smooth functioning of the Branch activities.
for all the Procedures and Audit requirements at the Branch.
Care of overall operation related matters of the branch.
development & Improvement of customer services.
of Five S / SOX.
and guiding the staff in daytoday activities.
at the AGM level in regards to Migration process.
of ESBL Sangli Bank Staff, in all aspects.
for audit in Branch.
operational activities like:RBI R returns submission
reporting required as per RBI guidelines.
checking and monitoring areas of highrisk areas.
of circulars and explaining the same in Daily Work Meetings.
Customer queries and complaints at the Branch Front desk.
Deliverables and Inventory Management at Branch level.
Management at Branch level as Cash Verifying Officer.
for cash transactions, taking care of remittance, Tallying Cash.
with Currency Chest Agency for Remittance & Indent of Cash.
all relationships for Salary processing.
for achieving targets for various Bank products.
with the Back Office Team and Branches, monitoring of Office/Suspense
Accounts for pending entries.
of queries within the prescribed Turn Around Time TAT
as a backup Branch Operations Manager.
Training on Team Effectiveness
/ Basic Banking / Customer Service and various products on Banking conducted
by ICICI Bank Limited.
NAME OF COMPANY : Trinity Computers India Pvt. Ltd
March – May
DESIGNATION : Senior Technician
Claims work for more than Assureds & looking after their Accounts
which includes processing of claims, updating records, sending completed
& error free work back to our Ipswich counterparts within their
independently for a process CRS. i.e. Claims Research & Solutions.
the Weekly & Monthly MI reports.
working on Additional Work. i.e. Class Response & QMS.
NAME OF COMPANY : Santacruz Recreation Club Bullseye
June – Feb
DESIGNATION : Centre Supervisor
the Accounts related work, Cash and Credit Card inflow.
M.I.S. Reports / Preparing Salary & Tallying the Accounts.
different POINT OF SALE POS independently.
Monthly, Yearly Databases & handling reports of various Departments.
the Centre & handling a small Network of Computers.
NAME OF COMPANY : Oberoi Airport Services June
the Accounts related work.
the Cash and Credit Card inflow.
knowledge of Foreign Currency.
||K. J. SOMAIYA
||K. J. SOMAIYA
||ST. JOSEPH HIGH
OPERATING SYSTEMS KNOWN:
MS DOS, WIN ., WINDOWS
MSWORD, MSEXCEL, MSPOWERPOINT,
TALLY, WORDSTAR, LOTUS, LEAP, ALP.
Working knowledge of Windows
NT, , MS Office , MS DOS
Working knowledge of Banking
Software FINACLE developed by INFOSYS.
COMPLETED DIPLOMA COURSE
IN COMPUTER APPLICATIONS DCCA
COMPLETED M.B.A. IN FINANCE
FROM NATIONAL INSTITUTE OF MANAGEMENT
TEAM PLAYER, INNOVATIVE,
OPTIMISTIC & PROACTIVE.
Available as per request