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<pre>Array ( [var] => cut_url ) </pre> Resume for Francis F. for Banker / Bank Teller / Banking in Thane, India. Search More Resumes for Banker / Bank Teller on Resumark.com #YQPK9D1JB
 

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Resume for Francis F. for Banker / Bank Teller / Banking in Thane, India




Occupation: Banker / Bank Teller Industry: Banking
Country: India City: Thane
State: Maharashtra ZIP: 400601



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CURRICULUM VITAE 

Francis Anthony F.

Henal House, B, st Floor,

‘K’ Villa, Thane West .

Tel.  No.  : / Mobile No. .

/  

Date of birth: th January,   Nationality: Indian

Religion: Roman Catholic   Languages Known: English, Hindi, Marathi &

                                                           Konkani.

WORK EXPERIENCE: 

  • Axis Bank Ltd Support Services Group December till date.
  • Presently Working With AXIS BANK LTD as Operations Manager
  • Deputy Manager for Phone Banking Department.

  • Reporting to Senior Vice President.
  •  
  • Responsibilities towards task allocated. Till Date
  •  

                Team Management

  • Managing team of Team Leaders & Phone Banking Officers.
  • Taking daily meetings, proper delegations of work.
  • Maintaining daily MIS reports & Training New Joiners.
  • Guiding Phone Banking Officers PBOs and Team Leaders TLs on the Bank's product and processes.
  • Coordination with Central office and branches for various purpose
  • Conducting training and briefing session for PBOs and TLs.
  • Reviewing / Monitoring / Evaluating recorded calls and providing feedback to PBOs and TLs for Improvement of call quality.
  • Counseling weak Pbos / Tls for improvement of Call quality
  • Other Administrative / Departmental work
  • Responsible for development, maintenance and updates of all products and process of the Phone Banking Centre, including Process & procedure manuals.
  • Analyze the customer behavior to identify opportunities in maximizing customer service experience.
  • Coordinate with respective units to ensure that process changes / new processes comply with Group compliance standards and local regulatory requirements.
  • Responsible for defining, analyzing and reengineering Banking process and procedures.
  • Prepare and train functional work groups to ensure that they are competent with the Banking process flows, placing focus on quality customer service, Call control.
  •  

    NAME OF BANK : ICICI Bank Limited June – November

    DESIGNATION  :  Assistant Manager – I

    DIVISION   :  Retail  Liability  Group

    UNIT    :  Mumbai Samachar Marg Branch  
     

    JOB PROFILE 

  • Ensuring strict service standards for the smooth functioning of the Branch activities.
  • Responsible for all the Procedures and Audit requirements at the Branch.
  • Taking Care of overall operation related matters of the branch.
  • Business development & Improvement of customer services.
  • Implementation of Five S / SOX.
  • Training and guiding the staff in daytoday activities.
  • CoOrdination at the AGM level in regards to Migration process. 
  • Management of ESBL Sangli Bank Staff, in all aspects.
  • Responsible for audit in Branch.
  • Overall operational activities like:RBI R returns submission
  • Quarterly reporting required as per RBI guidelines.
  • Periodic checking and monitoring areas of highrisk areas.
  • Reading of circulars and explaining the same in Daily Work Meetings.
  • Handling Customer queries and complaints at the Branch Front desk.
  • Handling Deliverables and Inventory Management at Branch level.
  • Cash Management at Branch level as Cash Verifying Officer.
  • Responsible for cash transactions, taking care of remittance, Tallying Cash. 
  • Coordinating with Currency Chest Agency for Remittance & Indent of Cash.
  • Servicing all relationships for Salary processing.
  • Responsible for achieving targets for various Bank products.
  • Coordinating with the Back Office Team and Branches, monitoring of Office/Suspense Accounts for pending entries.
  • Responsible for MIS.
  • Resolution of queries within the prescribed Turn Around Time TAT
  • Working as a backup Branch Operations Manager.
  •  
     
     

    PROFESSIONAL TRAINING ATTENDED 

    Training on Team Effectiveness / Basic Banking / Customer Service and various products on Banking conducted by ICICI Bank Limited. 
     

    NAME OF COMPANY :  Trinity Computers India Pvt. Ltd March – May

    DESIGNATION  :  Senior Technician

    JOB PROFILE  
  • Handling Claims work for more than Assureds & looking after their Accounts which includes processing of claims, updating records, sending completed & error free work back to our Ipswich counterparts within their set deadlines.
  • Working independently for a process CRS. i.e. Claims Research & Solutions.
  • Preparing the Weekly & Monthly MI reports.
  • Also working on Additional Work. i.e. Class Response & QMS.
  •  
     
     
     
     

    NAME OF COMPANY :  Santacruz Recreation Club Bullseye June – Feb

    DESIGNATION  :  Centre Supervisor

    JOB  PROFILE  
  • Handling the Accounts related work, Cash and Credit Card inflow.
  • Creating M.I.S.  Reports / Preparing Salary & Tallying the Accounts.
  • Handling different POINT OF SALE POS independently.
  • Creating Monthly, Yearly Databases & handling reports of various Departments.
  • Supervising the Centre & handling a small Network of Computers.
  •  
     
     
     
     
     

    NAME OF COMPANY :  Oberoi Airport Services June – May

    DESIGNATION   :  Cashier

    JOB  PROFILE  
  • Handling the Accounts related work.
  • Counting the Cash and Credit Card inflow.
  • Tallying the Accounts.
  • Creating Reports.
  • Working knowledge of Foreign Currency.
  •  
     
     
     

    EDUCATIONAL QUALIFICATION 

    COURSE   NAME INSTITUTION YEAR  OF  PASSING
    T.Y.B.COM. K.  J.  SOMAIYA  COLLEGE
    H.S.C. K.  J.  SOMAIYA  COLLEGE
    S.S.C. ST.  JOSEPH  HIGH  SCHOOL
    COMPUTER  PROFICIENCY  

    OPERATING SYSTEMS KNOWN:

    MS DOS, WIN ., WINDOWS  

    PACKAGES KNOWN:

    MSWORD, MSEXCEL, MSPOWERPOINT, TALLY, WORDSTAR, LOTUS, LEAP, ALP. 

    LANGUAGES KNOWN:

    FOXPRO, DBASE. 

    Working knowledge of Windows NT, , MS Office , MS DOS 

    Working knowledge of Banking Software FINACLE developed by INFOSYS. 

    COMPLETED DIPLOMA COURSE IN COMPUTER APPLICATIONS   DCCA 

    COMPLETED M.B.A. IN FINANCE FROM NATIONAL INSTITUTE OF MANAGEMENT 
     

    QUALITIES  : 

    TEAM PLAYER, INNOVATIVE, OPTIMISTIC & PROACTIVE. 
     

    HOBBIES  : 

    Playing   Cricket, Listening Music. 
     

    REFERENCE:  

    Available as per request


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