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With a proven track record of success in Card Services and Risk management and in other corporate task, I believe that my experiences would contribute greatly towards the continued success of your organization. I have enclosed my resume to provide an overview of my career achievements and qualifications.
In addition, I offer a comprehensive knowledge of numerous strategies and development strategies and development tools and plans to deliver services to customers. My professional experiences, combined with my dedication and enthusiasm, should enable me to make an immediate and valuable impact on your organization.
I look forward to meeting with you and learning more about the position, your objectives, and how I can contribute to the success of your organization. In the meantime, feel free to contact me thru email or by phone if you need further information. I am a military wife and will be moving to OKINAWA, JAPAN, June .
Mellinger Lane, Chicopee MA
I wish to seek a reputable position exploiting my potential and knowledge for the benefit of your business. I can handle the responsibilities efficiently by utilizing my progressive and sharpened skills. I have provided solution in typical cases and have turned the tide in favor of the organization.
*PARAMEDS PDC RETRIEVALS
Mow bray Drive, Kew Gardens NY
July August Virtual/Work from Home
* Medical Records retrieval through phone calling and email.
* Process account information, customer information, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures.
* Verify information, operate data entry devices and prepare documents.
* Requesting further information for documents that are deemed incomplete.
* Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into a file.
* Entering information into specific files or forms from recorded material, hand written pages or figures contained in printed files.
* Keeping records of tasks, files and proofread reports.
* Checking completed work for errors or duplicate information before submitting the final product.
*JP MORGAN CHASE BANK
th Floor Net Building
th and st Streets, E Square,
Bonifacio Global, Taguig City
*RISK MANAGEMENT ANALYST
Responsible for reducing fraud losses by ensuring all possible recovery attempts have been exhausted and all necessary actions have been taken in order to charge off any remaining balances as a fraud loss.
Recovery attempts to reduce fraud losses by asserting chargeback, identifying save opportunities and other recovery rights in accordance with Visa and MasterCard regulations.
Include investigation of questionable/ unauthorized activity on consumer credit card accounts.
Use investigative techniques, probing and fact finding questions when interviewing customers and merchants and may also interact directly with fraud suspects to arrange for restitution when the suspect has been identified.
demonstrates advanced judgment capability and regularly exercises judgment. Work independently of supervisor on complex matters. Possess a strong analytical skill and attention to detail. Works to identify potential issues in work and recommend changes.
developed a Security Campaign program to ensure security and lessen risk in the office environment. Design and initiated security campaign posters and power point presentations.
Handled administrative work for the whole Fraud department.
Consistently at the Top in terms of scorecard ranking for the whole department.
actively participated and engaged in different departmental and cross functional activities.
Rated as "Exceeds Expectations" for annual performance reviews from
*RISK MANAGEMENT ANALYST II
Minimize and prevent losses from high risk fraudulent monetary and nonmonetary transactions. Demonstrate some judgment capability to review and/or investigate routine risk transactions or reports.
Take proactive measures to prevent losses through any of the following performing investigations, placing deposit holds, returning checks, restricting accounts, blocking ATM/ debit cards, analyzing suspicious account activity and properly reporting and categorizing activity that has created loss exposure, all this in accordance with the Federal Regulations.
Operated in a team environment and often have customer communications as a key component of job responsibility.
Rely upon effective relationships with Corporate Security, the Law Department, account officers d other representatives from various lines of business, and outside financial institutions.
Participate in Peer Mentor Programs.
Conducted coaching sessions in a SMART way to ensure goals are set and achieved at the same time.
Rated "Exceeds Expectations" for annual performance reviews from .
Completed numerous banking trainings and seminars.
*AMERICAN INTERNATIONAL GROUP COMPANY
th floor San Miguel Properties Center,
th St. Francis St. Ortigas Center,
Mandaluyong City, Philippines
making outbound collections calls
Taking Inbound collection calls
Research and resolve customer issues.
educate the customer and collect payments.
understand the current process and flag any gaps.
offer solutions for process improvements.
Provide analytical support for collection strategy and process changes that will have direct customer and/or operational impact. Conducts moderate to complex design, analysis and evaluation of strategies to improve collection processes.
Manages and supports analysis for a variety of test as well as adhoc and recurring reports. Uses data to develop and test strategies and make recommendations to
management based on the results.
Monitored and handled a team of collection advisors. Duties include monitoring of daily and monthly productivity, barge in calls, coaching, training for new hires.
Handled sup calls, floor visits, feedback sessions and skills and knowledge development.
Ensures that operations area managed is adequately staffed and that all personnel are trained and reviewed.
*STANDARD CHARTERED BANK
th floor Standard Chartered Bank Building
Ayala Avenue, Makati City
*CUSTOMER SERVICE ASSISTANT
Responsible for resolving financial and nonfinancial customer inquiries, in an incoming call center environment. Provide personalized service telephone and or written to meet or exceed clients time and quality expectations.
Execute transactions promptly and accurately respond to client request and inquiries. Meet demands, focused on understanding the firm&;s service policies, systems and legal compliance regulations, as well as its products and services.
Played a key role in helping the company retain and grow its business through my ability and provide customer service and offering products that enhance customer&;s experience.
pioneered a team of two offering balance transfers, card activation, card applications, and supplementary card applications through cold calling, upselling, online text and chat inquiry or request.
Bachelor of Arts
Major in Political Science
University of the East, Manila, Philippines
Immaculate Heart of Mary School
BLS, Paranaque City, Philippines
I am a seasoned professional whose honesty and integrity provide effective leadership and optimal business relationships.
A productive worker with a solid work ethic who exerts optimal efforts in successfully completing tasks.
Computer literate performer with extensive software proficiency covering wide variety of applications.
Flexible team player who thrives in environments requiring ability to efficiently prioritize and juggle multiple concurrent projects.
Innovative problemsolver who can generate workable solutions and resolve complaints and who excels at building trusting relationships with customers and colleagues.
Enthusiastic, knowledgehungry learner, eager to meet and exceed challenges and quickly assimilate new concepts.
I am a performer who provides a world class customer service.
SEMINARS AND REFERENCES ARE AVAILABLE UPON REQUEST.