. Proposed a retail product to address the needs and agitation of
retail customers with high turnover volumes which was adopted
across the bank network. With this, the bank achieved greater
wallet share of the retail customers’ business across the entire
network and I was duly commended for this.
. Performance Report generation and presentation
. Pioneered the Ebanking unit of the branch and was successful in
the migration of over % of the retail customer base to the E
business platform for the use of mobile banking, Telebanking
and Electronic cards
. Involved in the creation of the franchise unit in the group
Standard Trust Bank Plc UBA Plc
Customer Service Officer
. Opened operative accounts for all customers both retail and
corporate during this period
. Attended to all Customer enquiries and complaints for immediate
resolution or forwarding for appropriate action.
. Achieved Account status maintenance for all customer accounts
in the branch.