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OBJECTIVE: To obtain a position that will enable
me to utilize my strong organizational skills, communication skills,
educational background, and ability to work well with people.
I can communicate and fluent
in both Spanish and English. Great communication skills and builds rapport
with clients. Clean driving record, Clean criminal background,
and able to obtain firearm permit
High School Diploma,
Thomas Jefferson High School
Texas in Arlington
Pres. Brookhaven College
Clerk/Photo lab Manager, CVS Pharmacy
As manager, I made
sure all materials needed were ordered and in stock at all times. Customer
service was always our number one priority.
Internet Sales Manager/Scion
I did extensive
sales and product training to help improve our sales and to increase
our income. I negotiated sales price, interest rate, down payment, and
sales required extensive product training and on the concept itself.
We customized and personalized vehicles to client’s needs. Quality
customer service was a must since were competing with other dealerships.
Internet sales required extensive selfdiscipline in order to efficiently
budget time. Following up with clients quickly and effectively was the
overall purpose to my success.
Specialist, DriveTime Auto Sales
Drive Time is a
company that focuses on subprime customers. Unlike conventional dealerships,
there are no individual bonuses. Team bonuses encouraged us to work
harder and more efficiently as a team. Over coming objections was second
nature to us. Also completed collection courses.
Auto Loan Collection
Specialist, Citi Financial Auto
Working with our
clients on a daily basis. Handled client questions and concerns about
their accounts with us. Suggested payment arrangements and crosssell
products. I took both inbound and outbound calls and evaluated accounts
to make sure that our clients were happy and had a great experience.
Learned how to handle irate clients and do anything possible to ensure
future business with the company.
Correspondence Account Manager, Monitronics Int.
Extensively worked with
clients wanting to terminate their services. Provided excellent customer
service and used sales and collection techniques to ensure clients were
satisfied. Used cross sales to help build rapport with client and also
to establish a long lasting customer base.