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<pre>Array ( [var] => cut_url ) </pre> Resume for Golan K. for IT / Technical Support / Banking in Wallisellen, Switzerland. Search More Resumes for IT / Technical Support on #PJZ1UUY1C

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Resume for Golan K. for IT / Technical Support / Banking in Wallisellen, Switzerland

Occupation: IT / Technical Support Industry: Banking
Country: Switzerland City: Wallisellen
State: Zurich ZIP: 8304

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Curriculum Vitae – K. Golan
Personal Details
First Name Golan
Last Name
June ,
Nationality Israel / German
Marital Status
Married +
Language Skills
Hebrew native, English fluent, Japanese fluent, Arabic basic, Russian basic
Experience Summary
Over years of international Israel, Japan, Switzerland working experience in software development, system
administration, support and consultancy in various industries Software, Semiconductors, Investment Banking.
These roles have helped me develop business expertise and a comprehensive allround understanding of IT.
 Extensive experience of Production Support on Fixed Income as well as Equities trading floor. Managed complex and
critical incidents for users across front, middle and back office.
 Handled projects through life cycle – requirement analysis, design, development, testing, implementation and support.
 Significant experience managing and prioritizing implementation of changes and fixes by remote development teams.
 Over years development experience in Java and additional experience with other programming languages.
 Strong experience in writing tools using various scripting languages VBScript, JavaScript, Python, Perl, etc..
Professional Experience
UBS AG Opfikon, Switzerland – Equities IT – D&EL Production Monitoring & Support Analysis
Manage the relationship between EMEA Equities Derivatives market makers and global IT teams support, development.
Central contact point for the Swiss EQ Derivatives business for request prioritization and issue escalation.
Own issues and coordinate investigation and resolution with relevant teams IT, Trade Support, etc..
Leverage business knowledge to help global system developers understand the needs of the local trading desk.
Constant monitoring of customer satisfaction, providing regular feedback to both IT and desk.
Integral part of the global team, contributing to support, ideas, standard procedures and definitions.
Focus on automation of support processes for increased efficiency and quality of service.
Redesigning of end of day marking processes to improve accuracy, stability and supportability.
Automation of reports for auditing and compliance purposes.
Drive the creation requirements, design of a new data warehouse with improved reporting for positions and PnL.
Lead the creation of a new support model for a
party trading platform Eurex GUI.
March – December
UBS Securities Japan Ltd Tokyo, Japan – Fixed Income IT – Rates Derivative Support Analyst
Provide the FI Rates business users with integrated support for proprietary and generic applications.
Central contact point for FI rates traders, as well as market risk, operations, and business unit control users.
First level support for trade entry software used by swap traders, bond traders, and option traders.
Supported and enhanced pricing spreadsheets requiring basic level of business and market data understanding.
Liaise with the business, developers and global team for implementation of new applications or upgrades.
Own identified issues and coordinate solution implementation with other stakeholders in other relevant IT groups.
November – February
UBS Securities Japan Ltd Tokyo, Japan IT Consultant
RFS Request For Service team, software and hardware installs. Participate in workstation renewal project.
Creation of a web application for administration of a hardware disposal database.
Creation of an efficient and userfriendly interface to remote installation of software packages.
December – July
Network / System Administrator various companies in Tokyo, Japan support provided in Japanese.
Central contact point for all IT related issues, facing internal users in Japan and Korea offices.
Coordination with global IT and vendors. Hardware purchase and inventory management.
Local lead for implementation of global projects.
November –December
CJK Dictionary Institute Saitama Pref., Japan Language Technology Specialist
Analyzing linguistic structure and extracting data from various sources.
Automated parsing and compilation of dictionary databases.
July –November
Intercomp Ltd. Formula Group Herzeliya, Israel Application Engineer
Programmer for company’s WebIT product – a “quick solution” for webenabling of legacy systems.
Managed a small research and development team in Bucharest, Romania.
Worked directly with the customers, to tailor the solution to their needs. Successful implementation was crucial for
the selling of Intercomp’s full solution suite.
September – July
Netprox Ltd. Petah Tikva, Israel Java Programmer
Development of client application for customization of information updates from a web tracking platform.
Creation of requirements and design documents.
Interbit Ltd. Sun Microsystems Certified Israel – Getting Started with Java
November – August
Sivan College John Bryce Israel – Software Development C, C++, HTML, VB, Java, Databases, Access
Financial Markets Education internal seminars at UBS
Introduction to Financial Markets Business Basics, Value at Risk, Interest Rate & Bond Calculations,
Bond Market Fundamentals, Swap Fundamentals, Derivatives Fundamentals series,
Credit Derivatives, Hedge Fund Fundamentals.
Military Service
Staff Sergeant at Israel’s airforce HQ
Seido Karate – First degree black belt years of training and teaching.

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