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<pre>Array ( [var] => cut_url ) </pre> Resume for Raj M. for IT / Technical Support / Banking in Riyadh, Saudi Arabia. Search More Resumes for IT / Technical Support on Resumark.com #XE7GVZUYZ
 

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Resume for Raj M. for IT / Technical Support / Banking in Riyadh, Saudi Arabia




Occupation: IT / Technical Support Industry: Banking
Country: Saudi Arabia City: Riyadh
State: Ar Riyad ZIP: 00966



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Resume
OBJECTIVE
To contribute towards a dynamic and career oriented organization by applying my
technical knowledge and strong communication skills. I have ambition of learning and
would like to groom in a knowledge rich organization.
ACADAMICS
M.Sc. in Computer science from university of Peshawar Pakistan.
B.Sc. in Computer Science from university of Malakand Pakistan.
Professional Trainings Attended
ITIL I.T Infrastructure library
PMP Project Management Professional
MCSE Microsoft Certified System Engineer.
CCNA Cisco Certified Network Associate .
A+ Certified.
Microsoft Office world, Excel, Project, Power point, Publisher
Operating Systems Win XP, Vista, and Win Server
MS SQL Administration
ATM Automated Teller Machine, Officially Trained directly from Vendor
GRG banking
CENCON GEN Software Hardware Officially Trained directly from
Vendor KABA MASS
Training on Remote ATM Management
RESEARCH
• I have completed my research and have published a paper in “Low Density Parity
Check Code” journal of applied sciences : , . ISSN
EXPERIENCE
* Network Administrator in Teachers College Taif one year Saudi Arabia.
*One year Experience as a key account Manager in Pakistan.
* Four years in Hemaia as a Technical Support Engineer in Managed Services.
Total Experience: years.
TECHINCAL Skills
Computer Networks
I have experience to manage I.T projects, to analyze data, to install, configure, manage
and troubleshoot different servers like: DHCP, DNS, Web, ISA, Exchange Server, Mail
Server, FTP server IIS and to work on Cisco routers and switches. Installation on stand
alone system and over the network, Network maintenance /Backup/Recovery/Hardware,
System management and configuration
ATM Networks
ATM Machine maintenance
• Customer Relations/Customer Satisfaction
• Assists or delivers the following customer services, installation and setup of
hardware, hardware modifications, first line maintenance, multivendor
maintenance
• Performs periodic preventative maintenance on assigned products
• Diagnoses problems, makes minor repairs, and replaces components at the
module level. Follows appropriate security procedures when working with ATM’s
and or within financial institutions.
• Performs any needed modular swaps and unit replacements.
• Manage Technical Support where you can bring out a better solution by
understanding the problem thoroughly
• Performing service and maintenance of ATMs.
Resolving customer’s queries related to ATM operations, service and
maintenance.
Maintaining effective communication with all customers internal and external,
and vendors.
ATM Management
ATM site preparation, ATM Configuration, ATM Accessories Management
To prepare the ATM before installation, ATM Manpower requirements
Managing the team, assigning them responsibilities, FLM and SLM Management
ATM DSAHLI Embedded Net DVR:
Installation
Configuration parameter setup, basic operation, Transaction information
Utilities Save, Restore, upgrade, Hard disk Management, log management
Firmware upgrade FTP server, upgrade mode
Cencon Gen ATM Locks:
To Install, Configure and Manage Cencon Gen ATM locks.
To Install, Configure and Administer the Cencon Software according to the Kaba
Mass Requirements.
Users, Groups, Customers, FLM, Bank Mode, Route Mode
System Processes, Locks Operation, Cencon Reports, Lock Operation Reports,
History, keys.
Can handle the control room and can provide solutions over the telephone.
Managed Services:
• Cash Center Cash center transformation
• Selfservice Terminal ATM, KOISK, Bulk deposit
• Retailers Counting Machines and Counterfeits
• Branches
INTERPERSONAL SKILLS
English Fluent
Urdu Fluent
Pashto Fluent
Arabic Good
PERSONAL INFORMATION
Name: Raj M.
Marital status: Married
Cell No: + Saudi Arabia / Pak: + /
Nationality: Pakistan
Iqama: Transferable
REFERENCES References will be provided on demand.

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