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<pre>Array ( [var] => cut_url ) </pre> Resume for Stefanescu A. for Manager / Supervisor / Team Leader / Banking in Bucharest, Romania. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #FU2IY1NP4
 

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Resume for Stefanescu A. for Manager / Supervisor / Team Leader / Banking in Bucharest, Romania




Occupation: Manager / Supervisor / Team Leader Industry: Banking
Country: Romania City: Bucharest
State: Bucuresti ZIP: 07000



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A. STEFANESCU
Address Bucharest , Ceahlau Blvd, Bl , ap
Date of birth //
Marital status Single
Phone +..
Email
WORK EXPERIENCE
RBS Romania WTC Branch
/ present
Position: Senior Relationship Manager & Team Manager
• Achieve sales goals via combination of customer acquisition and relationship deepening:
New to Bank Customer Acquisition
o Enlarge customer portfolio by targeting Large Companies/ Multinationals and offering full range of
consumer products to their employees, including customised offers for the top level management
o Enlarge customer portfolio by targeting individuals with bundled product offers that best fit to their
current financial needs;
Existing Customer Portfolio
o Deliver the highest level of service and ensure the best customer experience
o Increase product penetration through additional offers: xsells, topus, upgrades, etc
• Maintain a high level of personal interaction with customers
• Proactive in assessing financial needs of customers and providing solutions
• Closely work with Product, Policy, Initiation and Ops Departments to accommodate customised offers and
ensure smooth and fast approval and processing
• Constantly provide feedback to Product Department for continuous improving of internal procedures and
workflows
• Joint close interaction and constant feedback to Marketing and Product Departments on marketing collaterals,
marketing activities and campaigns
Major achievements:
• Constantly Top Best Performer in Sales at country level across all distribution channels:
o – rd place out of over sales people
o – st place out of over sales people
o – st place out of over sales people
• Innovative initiatives proposed and executed:
o Micromarketing campaign targeting selected existing customers companies in order to increase
product penetration within respective segment high success rate.
o Product and procedures implementation with a % success rate in increasing the clients
acquisitions and ticket size growth on existing clients
ABN AMRO BANK Romania – Headquarters
/ – / Position: Telesales Representative
• Provide full customer service to all inbound traffic
• Maintain good knowledge of all bank’s product sand processes in order to ensure fast processing of customers’
requests
• Actively selling bank’s products to new to bank customers through inbound and outbound calls
• Outbound xselling of products to existing customers topups, insurance xsell, installments, feebased benefits,
etc
• Apply communication and sales techniques to find, win and keep customers from the defined target group
• Maintain attrition level as low as possible
• Process customer complaints within his control in order to promptly solve the case within established guidelines
• Provide proactive feedback to managerial team in order to improve the quality of services provided
• Keep strict confidentiality of all customer related data
• Provide daily report to the line manager
PERFECT TOUR
Position: Outgoing Department Manager
• Managing VIP customers portfolio and constantly offering customized “Travelling and Leisure” solutions to
them
• Ensure a high level of servicing and customer satisfaction
• Work on improving quality of services provided by existing suppliers
• Constant focus on identifying new services suppliers
• Drive innovation in product offerings and systems and processes
Major achievements: successful implementing new working method by signing exclusive contracts with Travel
Agencies from key locations
TRAININGS
CREDIT RISK ANALYSIS – OXYOR Bucharest,
BRAND ENGAGEMENT & CUSTOMER FOCUS TMI TRAINING&CONSULTING,Bucharest,
ADVANCED SELLING & NEGOTIATION SKILLS TREND CONSULT – Bucharest,
EDUCATION
Bioterra University, Faculty Management and Marketing in Tourism
– “Ion Barbu” National College, Bucharest, Mathematics – Physics section
PERSONAL SKILLS
Client oriented attitude
Solving problem attitude, results and quality oriented
Ability to teach and guide others
Innovative thinking
Very dynamic
OTHER INFORMATION
Languages English – fluent
French – fluent
Computer knowledge MS office, MS Outlook, Lotus notes
Driving licence Clean B category
Hobbies Travelling, Running, Snowboarding, Tracking

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