Assignments in Sales & Marketing / Business Development / Channel Management
/ Team Management / Customer Service / Below the line activities
Selfmotivated, hard working and results driven professional with + experiences in team handling of all
aspects of financial product. Able to use own initiative and work as part of a team. Proven leadership skills,
including managing and motivating sales team to achieve company objectives. An effective communicator
at all levels within an organization. Good problem solving and analytical skills. Having a good knowledge
of computer. Continuously achieved designated profitability and market share growth goals with a strong
WORK EXPERIENCE Years and Months
/ – Till now
> Currently Working as Branch Manager – ICICI BANK LTD from May. .
• Launched the new branch and in span of one year, I have made the branch book of million by doing
detailed catchment study and prospective customer visits prior to the launch of the branch.
• Coaching, performance management and career development of staff e.g branch sales managers,
branch operation managers, Customer services officers, Privilege banker and Sales officer.
• Responsible for managing wealth of Top HNI clients with book size of million.
• To be a single point of contact for all High Networth Individual HNI & NRI customers.
• Driving CASA growth by new customer acquisitions NCA and enhanced relationship values ERV.
• Motivating and driving BSM’s Fee & CASA in achieving numbers and volumes.
• Grooming the operations staff in generating referral leads , enhanced customer satisfaction & audit
• Developing the core competency of “service with a smile” and “custodian of peoples trust” in banking.
• Systematic analysis of Customer Wait TimeCWT,Footfall Analyzer and customer & non cust.profiling.
• Combing of escalations if any and doing the “Root Cause Analysis” RCA in every case.
• Visibility and positional analysis of our branch vis vis other private sector branches in my vicinity.
• Reviewing Branch Operation reports, Profitability / Audit reports, Quality score and branch health etc.
• Sold all financial bank products, e.g insurance’s, securities and bonds, savings and loans product
• Arranging networking events with local businesses and representing the bank & promoting its services &
V Received of ‘Exective Director Award’ in November for excellent performance in Life
insurance, CASA number/ Value, GI, Jewel Loan, Gold sale and Customer service.
V Awarded ’Best Branch Manager in PAN INDIA’ for in existing category in FD Numbers.
V Received of ‘Zonal Head Award’ of the Year in June for excellent performance in Life insurance
& ‘Best Branch Manager award in UP & UK’ for Insta Card in Dec .
V Won Regional Office Contest and a trip to Jim Corbett by successful achievement of all target in Q.