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Confidential CV Head of Operations / Value Added Services / Consumer Banking
This CV has been posted as confidential: This candidate has chosen to make his/her contact information confidential. If you would like to contact this candidate, you must use the online Secure Contact Option.
A management professional with + years of diversified experience in the service and banking industries, with cross competencies in consumer banking, sales & marketing, customer service and public relations. Searching a position to utilize twin benefits of acquired experience and market savvy to augment core banking operations.
Birth Date: Gender: Nationality: Visa Status: Residence Location: Marital Status: Number of Dependants: Driving License: March Male Syria Citizen Damascus, Syria Married Syria; United Arab Emirates
April Present: Branch Mnanager Confidential CV Syria Company Industry: Banking Job Role: Management Acting Branch Manager
April April :
Counter Operation Supervisor Bank Audi Syria Mazzeh Br., Damascus, Syria Company Industry: Banking Job Role: Customer Service The institution was incorporated in and has offices across the MENA region. It offers a full range of corporate and retail, investment banking and insurance services. It is a part of the Audi Saradar Group. Achievements: · Invited to be part of the initial team of employees in charge of opening the bank in Syria, assigned to Beirut headquarters from April to September for planning launch operations. · Executed most assigned tasks in the absence of the Manager including signing of class A authorizations and taking appropriate decisions pertinent to branch management. · Delegated as one of the staff in charge of the bank&;s antimoney laundering and anti terrorism finance control section aimed at monitoring and reporting suspicious transactions to the law enforcement authorities. · Nominated by the bank to attend a regional conference organized by the Central Bank of Syria in cooperation with the MENAFATF, IMF and World Bank in Damascus on and December at the Cham Palace titled "Development of Strategies to Combat Money Laundering and the Financing of Terrorism"
April April :
Continued Continued Damascus, Syria Company Industry: Banking Job Role: Customer Service Responsibilities: · Overseeing and controlling all counter operations, assisting the Branch Manager in all branch activities, monitoring counter staff activities and ensuring they provide a high standard of service to the customers. · Serving as a focal point for the resolution of all customer problems, answering their queries and facilitating all counter operations to meet diverse customer needs. · Working in collaboration with the Branch Manager to bring in new customers, raise bank deposits and targeted balances, controlling cost and ensuring branch profitability as per standards envisaged. · Monitoring provisions of daily cash inventory, status of customer requests, formulating internal audit reports on a monthly basis as required for strategic interpretation. · Evaluating the sufficiency of established control and protection systems, fire control systems, security cameras and other periphery in addition to ensuring their worthiness in case of a breach of security. · Performing annual staff evaluation, monitoring their progress as per set targets, providing training and orientation in addition to motivating them to excel under challenging work conditions. · Adjusting cash reserves at the branch according to the insurance security regulations, following up on debtor accounts and overdrafts, developing customer&;s relationships and promoting bank products and services among them. · Tracking problems reported by the corporate audit department, endeavoring to maintain smooth workflow and enforcing an open communication policy to ensure mutual satisfaction between customers and bank authorities.
July November :
Teller Arab Bank PLC Dubai, United Arab Emirates Company Industry: Banking Job Role: Customer Service The bank was formed in and today has the largest worldwide Arab branch network, with over branches in countries spanning continents. It has operations in personal banking, corporate and investment banking, AB Private Banking and treasury. Responsibilities: · Executed a variety of broad range cash management functions encompassing accepting cash, cheque payments for remittance in addition to credit card and foreign exchange transactions. · Prepared telegraphic and electronic transfers, demand drafts and other payment instruments for depositing in the bank and augmented cross selling initiatives. · Ensured optimum service levels at all times, resolved customer grievances, provided information and devised ways to eliminate service bottlenecks. · Supported customer decision making process on suitability of various products and services to existent needs in addition to providing all round assistance. · Periodically modified and updated customer profiles and account information to reflect currency of transactions and database information. · Formulated various accounting, compliance and remittance reports as required by the company at different times for different purposes. · Maintained a strict watch on the transactions carried out in the premises, kept records of transacted volumes and periodically verified the same to avoid misappropriation.
January December :
Head Teller Operations Department Invest Bank Al Ain, United Arab Emirates Company Industry: Banking Job Role: Customer Service The bank was established in as a public shareholding company, in the Emirates of Sharjah. It is one of the leading players in the commercial sector, with particular focus on project and trade finance. Responsibilities: · Held all vault keys, entrusted with the keys to the cash vault, served as the Head Cashier of the branch for all currencies and oversaw all operations pertinent to departmental transactions. · Controlled and checked daily cash movements, essayed duties as the on call clearing man, performed inter branches and central bank reconciliation in addition to managing operations as the Head of Customer Services. · Verified origin and destination of transactions, ensured accuracy and legality of documents in addition to sufficiency of funds in the accounts. · Tallied and reconciled balances for every transaction effected, verified accuracy of deposit slip for deposit acceptance and processed the transaction. · Informed customers about various types of accounts, financial services offered by the bank and referred interested customers to representatives in addition to performing indoor marketing for new products. Other Professional Experience: · Nov &; Feb &; : Salesman, Agriculture Company, UAE · Own Business in Used Car Trading Part Time. · Apr &; Jun &;: Surveyor, Dar Al Handasah Consultant. · Nov &; Nov &;: Controller, Central Bank of Syria.
Ezz El Dine Al Tnokhi School, Syria High school or equivalent, General Science Key Courses Attended · Credit Cards. · Communication Skills. · Anti Money Laundering. · Audit Awareness. · Information Security Awareness. · Understanding Banking Secrecy. · Customer Care. · Cross Selling Techniques.
Career Level: Notice Period to Work: Management month or less
Target Job Location: Target Industry: Employment Type: Employment Status: UAE; Bahrain; Egypt; Jordan; Kuwait; Lebanon; Oman; Qatar; Saudi Arabia; Syria Banking; Financial Services; Government Sector; Insurance; Other; Administration; Airlines; Automotive; Public Relations; Management Employee Full time
Skill Consumer Banking, Cash Management, Customer Relationship Management, Inventory Management Transaction Accounting & Analysis, Budgeting, Facilities Management, AML Operations & Scrutiny Training & Development, Team Building, Innovative Problem Solving & Analytical Thinking Communication & Interpersonal Networking, Conflict Resolution, Group Dynamics, Synergy Skill Level Expert Years of Experience More than years Last Used month or less
More than years
month or less
More than years
month or less
More than years
month or less
Language Arabic English Skill Level Expert Intermediate Years of Experience More than years More than years Last Used month or less month or less