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Resume for Avni B. for Project Manager / Banking in Pristina, Kosovo

Occupation: Project Manager Industry: Banking
Country: Kosovo City: Pristina
State: Pristina ZIP: 10000

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Avni B.
Rr. Xhemajl Mustafa SU / Hyrja No. .

Prishtina, Kosovo

Areas of Specialty
  • Management
  • Project Implementation
  • Training and Lecturing
  • Diplomacy
  • Consulting
  • Training and Lecturing
  • Education Master of Arts                                                                                         September, July,

    Central European University, Budapest, Hungary

    Major: International Relations and European Studies

    Related course work: Public International Law, European Governance, European Union Policies in Southeast Europe, European Union and Culture, Illicit Trade and Security, Corruption and Corruption Control, History and Theory of World Economy, Transnational Corporations and National Governments, Refugees: National and International Responses

      Bachelor of Arts                                                                                        August, May,

    The University of Iowa, Iowa City, Iowa, USA

    Major: Political Science

    Major:  International Studies

    Minor: Business Administration

    Certificate: International Business

    Related course work: Management, Marketing, Statistics, Business Statistics, Business Law, Macroeconomics, Microeconomics, Financial Accounting, Managerial Accounting, International Economics, Economies in Transition, Politics of International Economics and International Business, International Relations, American Foreign Policy, American Politics, International Organization and World Order, International Conflict, Ethnic Conflict in International Arena ,Politics of Russia and Eurasia, Governments and Politics of Eastern Europe, Politics of Developing Areas.

    Experience RAIFFEISEN BANK KOSOVO, Prishtina, Kosovo                                       March Present Product Management & Development Department Insurance Product Coordinator

    Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives of Raiffeisen Bank. I manage product development and implementation process of the insurance products as well as CRM Customer Relationship Management activities. As product manager I am responsible for cost benefit analysis of a product/project, planning project calendar tasks, coordination of project team members from relevant departments and outside parties, drafting reports and presenting them to the Board. I am also responsible for drafting policies and procedures for each new product and for each adjustment to existing products as well as for training of new and existing employees. By designing a flexible marketing mix strategy, I was able to increase revenues exponentially, making RBKO nominated as the best growth Bank in the Raiffeisen Intl network. I am also appointed as CRM process/organization leader which has equipped me with a range of business, organizational, relationship and technology skills.  

    UNIVERSUM INSTITUTE FOR ECONOMIC AND SOCIAL STUDIES   Aug. March Professional Associate/Lecturer

    I developed, individually or in coordination, initiatives that expanded the functions of the Institute, managed projects and I was in charge of operations for publication of the Institute’s Journal. I presented lecture topics and worked on teaching and other professional development topics; worked with the lead instructor to prepare and deliver materials for lesson plans and collected, graded and recorded homework assignments and exams. I taught courses in the filed of political science/intl relations filed such as: Human Rights, Theories of International Relations, Introduction to International Relations, and Foreign Policy and Diplomacy.  


    HUNGARY, Budapest, Hungary                      November June          

    Research Analyst                    

    Conducted research on possible solutions regarding Kosovo’s future status for the Foreign Policy Planning and Analysis Department of the Ministry of Foreign Affairs of Hungary on behalf of Central European University. I drafted a comprehensive policy document which was published under the name of Central European University and was used by the Ministry of Foreign Affairs as the principal guide in the European Union regarding their policy towards Kosovo.

    Skills and Abilities
  • Languages Fluent in English, native in Albanian, working level in Serbian/Croatian/Bosnian
  • Good judgment skills
  • Knowledge and experience with IT Windows, MS Office, Lotus Notes, SPSS, Internet, etc
  • Good communication and organizational skills
  • Developing a climate of enthusiasm, teamwork, and cooperation
  • Certificates and Trainings
  • Project Management Practice Training
  • Organization, Policy and Procedure Writing Training
  • Superior Customer Service Quality
  • Insurance Products Training
  • ECDL Excel Advanced Training
  • Certificate of Appreciation in Contribution to Training, Developing and Capacity Building of Raiffeisen Bank Employees
  • Awards
  • March : Research Grant, Central European University
  • February : Travel  Research Grant, Central European University
  • – : Central European University Fellowship, Central European University
  • – : The University of Iowa Tuition Scholarship
  • October : “Faith M. Knowler Scholarship,” The University of Iowa
  • Profile Summary
  • Young professional with a successful career in banking, education and consulting.
  • Strong character
  • Excel at interfacing with others at all levels to ensure organizational goals are attained.
  • Proactive approach has resulted in implementing numerous projects
  • Possess excellent interpersonal, analytical, and organizational skills.
  • Excel within highly competitive environments where leadership skills are the keys to success.
  • An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.
  • Had the privilege to live and study in different parts of the world which enriched me with international experience and exposure to different cultures with different political and business environment.
  • References Available upon request.

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