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<pre>Array ( [var] => cut_url ) </pre> Resume for James F. for Quality Assurance / Control / Banking in Charlotte, North Carolina. Search More Resumes for Quality Assurance / Control on #GSAT9C1OP

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Resume for James F. for Quality Assurance / Control / Banking in Charlotte, North Carolina

Occupation: Quality Assurance / Control Industry: Banking
Country: United States City: Charlotte
State: North Carolina ZIP: 28269

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James F.
University Ridge Dr Apt Home:
Charlotte, NC
Provide Leadership that Insures Proper Risk Assessment, Protects Against Financial & Legal
Exposure, and Adheres to Regulatory Requirements
Resultsoriented individual with years of highly skilled leadership experience and a track
record of success in improving business development, profitability, service, and quality for multi
milliondollar business. I offer as a strong and decisive communication style with excellent
analytical, team building, and planning abilities. Worked independently under general supervision
and able to prioritize and perform effectively under time pressure. Additional knowledge/skill
areas include:
|?ÊÊÊÊ Budgeting, |?ÊÊÊÊ Safety & Security |?ÊÊÊÊ New Business |
|Forecasting & Financing |Management |Development |
|?ÊÊÊÊ Staff Training, |?ÊÊÊCustomer Centric |?ÊÊÊÊ Inventory Management |
|Mentoring & Coaching |Approach | |
|?ÊÊÊÊ Full Profit & Loss|?ÊÊÊManage Complex Business |?ÊÊÊÊ Work Flow |
|Responsibility |Goals |Privatization |
Wachovia Bank, A Wells Fargo Company Compliance Investigation
Sept_ Feb_ Charlotte, NC
• Completed accurate, concise, logical and comprehensive investigation of Wells
Fargo customers and noncustomers to accurately access levels of risk to determine
if filing a Suspicious Activity Report was necessary
• Sheltered risk of US Financial & International Infrastructures from regulatory risk
defamation of reputation and legal exposure
• Supported team members in ascertaining data to identify complex patterns and trends such
as Raid Utilization of Funds, Anomalies, Structured Cash Transactions in an effort
to document and enforce compliance for all governing bodies to ensure safe and
equable relationships across all business lines
• Coordinated efforts to deter, detect, prevent, and mitigate money laundering, terrorist financing, and
drug commerce throughout Wells Fargo’s enterprise
• Evaluated the adequacy and effectiveness of policies, procedures, processes and internal controls
• Identified internal and external data sources and conduct data mining from multiple
and cross business sources
• Collaborated and communicated with business partners, senior management and
• Followed domestic and international media sources and events to identify potential
risks and mitigation strategies to protect Wells Fargo
Wachovia Bank Telephony Technical Analyst
July – Sept Charlotte, NC
• Utilized remote access through our Call Manager, Call Manager Express, and PBX
systems in order to effectively manage the telecommunications functions for the
Wachovia footprint
• Managed the enterprise telephony technology including phone, and fax on circuitswitched and
voiceoverIP platform
• Fostered reliable communication between internal departments’/external vendors’ to provide
network solutions
• Analyzed site mapping using streamline methods for VOIP to determine the point of failure
• Provided prompt and timely service in a Call Center environment, to internal
customer’s for password resets, telephone outages, teleconference call
malfunctions etc.
• Coordinated communications between project managers and long distance carriers
IE. AT&T, Bell South, and Verizon.
Connextions, Inc Vonage Account Manager
Nov. – July Concord, NC
• Successfully expanded team from to members and still yielded the company’s highest KPI
Key Performance Index average of %
• Coached staff, maintained KPI goals, and coordinated training programs for new
• Responsible for the achievement of % reduction in the company’s labor costs
through better selection and training of staff
• Recognized by my pears for having the highest up sell percentage of revenue for
additional lines of service
• Coached, built rapport, and maintained selfconfidence/esteem of employees
• Installed workstations and laptops for new employees, configured systems, ensured
network connectivity, and tested hardware and software
Wachovia Bank Deposit Account Underwriter
Aug – Nov Charlotte, NC
• Determined appropriate investigative techniques to compiled account data as
outlined by the Federal USA Patriot Act
• Verified customers and transactions through government provided lists of
suspected terrorists, drug traffickers, money launderers and other criminals.
Escalated identified fraud cases in accordance with operational procedures
• Reviewed US, NonResident Alien, and HighRisk accounts for appropriate
identification to verify the customer’s identity
Wachovia Bank Corporate Trust Analyst
June – April Charlotte, NC
• Assisted beneficiaries with stock transfers
• Responsible for the validation of all necessary paperwork to insure all regulatory
requirement are submitted correctly to change the legal title
• Responded to customers’ inquiries regarding: taxation, stock price, company buyout and
merger notifications
• Assisted shareholders with the sale of stock shares and account closure
• Communicated via email to internal/external clients to answer FAQs
Walgreen Pharmacy Operations Manager
Oct – June Concord, NC
< Led the Florida District in reduced payroll overage by % during the first two month, while the
store increased sales by % resulting in a end of year profit
< Achieved annual revenue of million dollars in gross sales while exceeding targeted
yearly goals by %
< Ranked overall in the Charlotte District in sales volume in , , &
< Analyzed three key department’s Pharmacy, Cosmetics, and Photo Lab to
determine current performance, then implemented a plan to improve sales by at
least %
< Achieved goal of minimizing/avoiding delinquent accounts through close account
< Communicated frequently with new and existing vendors to build goodwill and
generate repeat/referral sales
< Audited vendor invoices before setup and departure to insure accuracy
< Drove sales increases through advantageous merchandise displays and improved customer
< Increased cashier performance though crossselling of higherpriced items, ensured correct pricing
strategy, and audited stores inventory on a regular basis
< Improved employee morale and store’s overall performance of unscheduled walktrough’s, filling

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