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<pre>Array ( [var] => cut_url ) </pre> Resume for Sameh E. for Customer Support / Client Care / Telecommunications Services in Cairo, Egypt. Search More Resumes for Customer Support / Client Care on Resumark.com #A44QZFIST
 

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Resume for Sameh E. for Customer Support / Client Care / Telecommunications Services in Cairo, Egypt




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: Egypt City: Cairo
State: Al Qahirah ZIP: 11834



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Sameh Hosny Salem E.

   

A, Latif Selim St., Heliopolis, Cairo, Egypt, Postcode.

Objectives
Seeking a new challenging position in progressive organization which effectively utilizes experience, analytical skills, courses and commitment to perform quality of work.
 
Education
Bachelor of Hotel & Tourism – Management Dept.                  June

"Egyptian Higher Institutes"

General Grade : Good

 
Current Job
 
" LINK dot Net " 

Wireless Dept.

Cairo

Account Manager

since July. till Jan.

 
Experience
 
"LINK dot Net" 

Customer Operations

Cairo

 
Customer Operations Supervisor

Technical Support

Call Center Supervisor

since July. till July.

 
"Etisalat Misr"  Customer Service

Cairo

 
Call Centre Advisor

Technical Support  

since Feb. till June.

 
"Vodafone Egypt"  Customer Operations

Cairo

 
Call Center Rep. 

since Aug. till July.

 
"Moussaka" Restaurant & Pup

Sharm El Sheikh

 
G.M

Staff Trainer 

since Jan. till June.

 
"Match Box" Restaurant

Sharm El Sheikh

 
Staff Trainer 
 

since Sept. till Dec.

 
"L'aubergine"  Restaurant & Pup

Cairo

 
Cost Controller 
 

since April. till June.

 
 
 
Courses
English Course       I.L.I Center.       
Computer Course YCCS Diploma, Internet Facilities at YAT.

I.C.D.L Certificate.

Hotel Managing

Training

Sheraton Heliopolis. 
Business & Development Training LINK

Customer Service, Soft Skills, Technical Support, Routers Configurations.

Etisalat

Technical Support Training, GSM Mobile Network .G.

Vodafone

Soft Skills, Technical Support Training, Mobile Network.

Am Cham

Management Skills.

Sales Management Training.

Time Management.

Business Communication.

Business Management & Ethics.

Negotiation & Strategies.

Motivation.

Stress Management.

Interview Skills.

Corporate Awareness.

Customer Relation Management CRM.

Achieving Customer Satisfaction.

Dealing with Difficult Customers.

Effective Presentation.

Instructional Design.

Investing Fundamentals.

Project Management Professional PMP.

IT Courses CompTIA A+, Network+

LANs Basics

LANs Hardware & Software

LANs Internetworking

Network Basics

Networking Hardware & Software

Networking for Technical Users

Networking for End User

Cisco CCNA Certified

Computer Science Fundamentals

RDBMS Fundamentals: Database Principles

 
 
 
 
 
 
 
 
 
 
 
Skills
Management Skills Managing and Motivating a Large Team.
 
Computer Desk Top Skills
 
Practical knowledge of :

      Windows XP

      Microsoft Excel

      Microsoft Word

      Microsoft Access

      Microsoft Power Point

      Microsoft Outlook

      Internet Facilities

 
Language Skills
 
Arabic: Mother Tongue

English: Very Good

 
 
Personal Data
Date & Place of Birth Nov. st, , Cairo
 
Nationality
 
Egyptian
 
Military Status
 
Completed
 
Marital Status
 
Single
 
 
Activities
Sport Diving PADI Scuba Specialty Diver, Rescue Diver

Athletics

Horseback Riding

Gymnastic

 
Music
 
Amateur Guitar Player

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