Resume for Deepti C. for HR / Recruiter / Broadcasting, News & Journalism in Delhi, India
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of experience in Client servicing and HR in the Airline/Hospitality/media
as an Assistant Manager with Bennett, Coleman & Co. Limited.
Facilitate the line
Manager in execution of People management activities/ different HR process/
work environment culture within the department.
Facilitate in the performance
appraisal, employee relation activities, interviews and selection, employee
rationalization, communication related to people matters.
Compiling data from
annual appraisal and developing the training plan.
sessions, perfect with the coordination skillsTraining Coordination
Organizing events and
team motivating activities.
Adept at relating well
to people hailing from diversified cultures and regions with high level
of customer focus and warm, natural and friendly personality.
in handling queries of clients with abilities to provide tips and delivering
need based solutions.
A skilled communicator
with exceptional presentation skills and abilities in liaising effectively
with consulates and airline authorities.
Areas of Exposure
& Co. ltd
Interface between HR
and the department.
Trainings and development.
Organize and conduct
Screening and Short
Scheduling and conducting
and engagement activities.
with key customers, mapping their requirements & providing critical
inputs for product customization.
Providing prompt and
superior customer support to the clients in the designated territory
to build market credibility.
Management with significant clients to ascertain rendering of quality
service and achieving customer delight for business retention/enhancement.
Handling tasks such
as looking after passengers' comforts and needs during domestic &
Coordinating for Food
& Beverages with House keeping Department to run operations efficiently
and passengers' comforts and needs during flights.
Maintaining and checking
the catering, bar and cabin before each flight.
emergency procedures and safety features to passengers & helping
them through complete arrival documentation on international flights.
Maintaining excellent relationship with all the departments for better
Maintaining of excellent
relations with clients & service delivery throughout the flight
to generate avenues for additional business.
Monitoring the speedy
resolution of client queries especially and grievances to maximize satisfaction
Briefings before each
flight to find out important information such as the number of passengers
on the flight and relevant safety procedures.
Since Jul’ Bennett,
Coleman & Co. Limited Senior Officer
Received a special
increment in salary within months of joining.
Certified for SAP R
Module and Magic software.
Received many appreciations
for different events.
Participated in Diwali
Event for Times of India as an active organizer.
Excellent soft skills
required to deal with people matters.
Airlines Cabin Crew Member
Successful in being
trained for Airbus, , Fire Fighting Procedures, Makeup, Grooming
and life saving emergency procedures.
Merit of being promoted
to the position of L as a senior crewmember.
Distinction of receiving
various appreciations on board.
Air Deccan Cabin Crew
Trained for airbus
A A and ATR , with Air Deccan.
Holds the distinction
of rising up till the position of L.
Received many appreciations
B.Com P from Bharati
College, Delhi University in .
Intermediate from Rainbow
English School, CBSE Board in .
SSC from Rainbow English
School, CBSE Board in
Diploma in ‘O’
Level from DOEACC society in .
in TV News Reading and Anchoring from NRAI School of Mass Communications.
Attended “Dance Bharatnatyam
and Theater workshop at National School of Drama, Sahitya Kala Parishad
and Nehru Yuva Kandra.
MS Office Word, Excel,
PowerPoint and other internet applications.
Date f Birth th
Martial Status Married
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