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Pine Crest Trail
Cottage Grove, MN
Administration. Enrollment of active new hires, rehires, retirees,
family status changes, terminations, cobra, leaves of absence and annual
knowledge of selffunded and fully insured medical plans as well as
Dental, Rx, Vision, Life Insurance, AD&D, STD, LTD, Flexible Spending
Accounts, Health Care Spending Accounts, Business Travel and Accident,
Employee Assistance Plans, Medicare, Cobra, and many more…
in all versions of Microsoft Office Products: Word, Excel, Power
Point, Access and Outlook.
SQL and Access database query skills.
of technical system specifications, plan design documentation, onboarding,
training and presentation materials.
quality assurance checklists, audits and SAS Protocols.
and the creation and implementation of eligibility files and payroll
files. Printing personalized communications and fulfillment.
payments and reconciliation. Vendor/Carrier enrollment reporting
written and verbal communication and consulting skills.
Hiring, OnBoarding, Training, Performance and Salary Reviews, Management
self starter, and very resourceful.
Graduated Stevens Point
Area Senior High Stevens Point, WI
Graduated MidState Technical
Institute with Year Clerk Typist Degree Stevens Point, WI
Augsburg Weekend College,
Minneapolis, MN – Business Major – Did not complete
Towers Watson Delaware
Inc. – July , to May ,
Consulting Firm – Held Several Positions
July, to May ,
of Call Center responses to Participants, both verbally and written.
Training Call Center Representatives
and Lead Benefit Administrators on client’s plan design and processing,
for better understanding of client plans
Audits of Client Processing Schedules, System Calculations, Process
flow and Transactions.
Find and create efficiencies
in process administration. Providing recommendations to standardize
common processes across all client teams.
Center Manager – to and to
the Benefit Center twice, each time while also filling Lead Benefits
Administrator and Business Analyst Roles.
job postings and job descriptions.
interviews and selection process.
bonus and performance recommendations
feedback and goal setting to ensure quality work to clients. Regular
meetings with individual reports and with the group to report departmental
and corporate news.
onboarding and orientation of new associates
elevated resolution to participant, client and vendors.
programmer for system compliance, enhancements and testing
programmer to develop and test vendor and client payroll and eligibility
feeds. Extensive knowledge in the creation of standard EDI
programmer to develop and test event and effective date calculations
to ensure correct premium calculations, compliance with federal and
state requirements and accurate process flow.
and Access skills to query and analyze participant data and report creation
for internal and external use.
and testing of client’s personalized communications
for client, Benefit Processors, Lead Benefit Administrators and Call
Center Management and Representatives.
System and Plan Design Specification Documentation
and consulting with clients. Recommended most cost effective approach
to system requirements to meet client’s needs.
vendor/client plan and rate negotiations
sales meetings and requests for proposals.
other Towers Watson, Vendor and Client Offices
Administrator – to
resolution to participant, client and vendor questions
responding to vendor/carrier error reports
work of the Benefits Processor and processing schedule.
of processing center to potential clients.
vendor management, contract negotiations and quality assurance requirements.
and exporting files
File encryption and transfers
and distribution of reports
Printing and Fulfillment
Assistant to Defined Benefit Division + associates July ,
National Rental Car
– February, to July,
Life – March, to February
Assistant to Executives and Sales Associates.
and meeting preparations.
Administrative Services, Inc. – May, to March,
individual and small business medical policies.
& Associates – May to May,
& Casualty Insurance Agency – Assistant
Stevens Point, WI
of premium payments,
appointments and filing.