Resume for Michael H. for Business Analyst / Business & Management Services in Westerville, Ohio
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Michael J. H., MBA Beringer Drive ?Westerville, Ohio
Project Management Expertise
EXECUTIVE MANAGEMENT PROFESSIONAL
Operations Policy Development Market / Trend Analysis Forecasting Strategic Planning
Budgeting & Financials Risk Management Marketing Advertising PR Bidding &
CostingVendorsContracts QA HR Labor Training Safety Documentation Regulatory Compliance
Dynamic, versatile, innovative and resultsdriven business leader combining MBA and Doctoral training
with years of experience growing market share, sales and profits, while improving customer service
satisfaction. Astute analyst, strategic thinker and creative problem solver with solid acumen. Charismatic,
articulate and persuasive; engaging presenter, savvy negotiator, polished closer and relationship builder.
Writes with clarity and precision. Managed multiunit operations and orchestrated complex demands with
meticulous attention to detail. Established track record for exceeding expectations.
SBA OFFICE OF DISASTER ASSISTANCE
Herndon, Virginia /
Responsibilities center on a variety of duties all related to providing disaster assistance to homeowners,
renters and businesses seeking funds for repair, rehabilitation or replacement of disaster damaged
personal, real or business properties.
< Formulated guidelines for agency real estate lending practices, and provide training to customer and vendors
as needed. Applied IT expertise and webbased solutions to increase public communication.
< Facilitated mortgage underwriting and functions to reduce credit risk for insured or SBAHeld mortgages.
< Served as statewide representative, identify and resolved time sensitive issues, monitoring federal policies
while clarifying lending laws, regulations, and procedures to clientele.
< Provided administrative and technical supervision necessary for accomplishing mortgage underwriting.
< Applied Real Estate Settlement Procedures Act and Federal Housing Administration expertise to clientele.
Facilitated communication between private citizens and government officials.
< Analyzed problematic data, reviewed investigated data, and provided detailed reports to department
heads while maintaining database records and files.
SENIOR OPERATIONS MANAGER
LONGHORN CONSTRUCTION Las Vegas, Nevada
|SENIOR OPERATIONS AND CONTRACT MANAGER |
|Led diverse workforces of direct and indirect reports that included administrative support staff|
|and property managers. Provided overall departmental direction, oversight, and coordination of firms |
|real estate contracts and procurement; including review and analysis of new contracts for compliance |
|and commitment levels. Plan, coordinate, and facilitate ongoing training sessions in operations |
|department and with subcontractors to uphold labor relations and conditions of employment as per |
|KEY ACCOMPLISHMENTS |
|Captured significant cost reductions through process redesign performance enhancement and composed |
|status and financial reports. |
|Implemented procurement programs and located opportunities for setasides Small Business in |
|Historically Underutilized Business Zones HUBZ while serving disabled veterans, minority and woman |
|owned small businesses. |
|Provided administrative and technical supervision of contractors; troubleshoot ongoing issues while |
|preparing case files on appeals, protests, as it relates to the bidding process to ensure |
|organizational compliance. |
|Assisted small and disadvantaged businesses in obtaining necessary procedural documents including |
|aiding in forecasting labor and material costs when unknowns are involved in addition to providing |
|business development training for future growth. |
Michael J. H., MBA Page
Motivated and lead outside sales team members and facilitated multimillion dollar condominium housing
sites. Developed daily and longterm sales plans for optimal time and resource management; applied performance
measurement standards; and work as a team to meet or exceed defined quotas. Planned and conducted frequent
training sessions weekly to motivate and inspire staff on new and emerging products. Oversaw advertising,
marketing coordinator, and grounds maintenance teams in day to day duties and activities. Assisted and
resolved multiple complex underwriting issues and problems with sales force while assisting in costestimates,
and preparing purchase agreements. Compiled sensitive financial information to match with appropriate
financing programs for customers. Clarified blueprints and homesite plans and maintained positive image of the
community and offerings. Prepared and disbursed Good Faith Estimate that disclosed key loan terms, closing
costs, and specifications of Real Estate Settlement Procedures Act and Federal Housing Administration
< Secured $. million in sales in months even though faced with a downturn in the market and slow moving
< Touted as the “Top Sales Manager” throughout the company in November .
< Surpassed company sales quota by % in February .
CENTEX HOMES Lynwood, CA/Dublin, Ohio
Managed $ Million dollar housing property operations. Lead outside sales team members, coached and
mentored new hired sales representatives and set daily/longterm goals. Conducted trainings to maximize
performance, generated sales, marketing, and advertising campaigns. Conducted feasibility studies, and market
analysis, while disbursing reports to senior management. Stayed abreast of performance indicators while
adjusting strategies as needed for improvement. Consulted with customers and underwriters, prepared contracts
and loan documents. Provided lending analysis on real estate purchases, resolved complex underwriting issues,
performed costestimates, generated purchase agreements, and counseled others on all lending programs.
< Established joint call center that responded to + calls monthly and led team in meeting performance
< Rectified employee problems through close interaction with senior management; played key role in
generating % sales increase over years.
< Created and executed plans and programs that increased direct marketing and advertising responses.
< Established and maintained optimal business relationships production staff that focused on exceeding
productivity expectations, enhanced work environment and morale, and promoted team collaboration.
< Capitalized on ways to enhance brand management and networking through multiple industry tradeshows
and conferences. Planned, coordinated, and facilitated all logistics for each event/program.
Previous positions include:
Executive Officer, Project Impact? Senior Quality Engineer, General Dynamics ? Electronics Engineer,
Westinghouse Electrical Systems
DOCTOR OF BUSINESS ADMINISTRATION ? GPA ./. In progress
MASTER OF BUSINESS ADMINISTRATIon ? GPA ./.
Keller Graduate School of Management Columbus, Ohio
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT TECHNOLOGY
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