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<pre>Array ( [var] => cut_url ) </pre> Resume for sonali D. for Coach / Trainer / Business & Management Services in Bangalore City, India. Search More Resumes for Coach / Trainer on Resumark.com #OMVJSTYYF
 

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Resume for sonali D. for Coach / Trainer / Business & Management Services in Bangalore City, India




Occupation: Coach / Trainer Industry: Business & Management Services
Country: India City: Bangalore City
State: Karnataka ZIP: 560037



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SONALI D.

EMail:      Mobile: + ,  

~ MANAGEMENT PROFESSIONAL ~

LEARNING & DEVELOPMENT / HR/ OPERATIONS

SYNOPSIS 

An astute professional having + years of experience in HR, Training & Development, Project management, Operations, Personnel Management, Employee Welfare, etc. Possess strong skills and abilities in training & development of employees by designing content, delivering training programs, managing teams and assessing the effectiveness of the training programs. Well versed in managing and running complete operation ensuring accomplishment of the given tasks and overall corporate objectives. Hands on experience of manpower management, recruitment involving resume generation, screening, shortlisting with appropriate compensation. A dynamic gogetter , with multi–tasking abilities in driving efforts towards achievement of organisational goals.  

COMPETENCY FORTE 

A.    Strategy Planning

  • Conceptualizing & implementing policies for effective management of operations and development of employee across the organization.
  • Initiating goal setting exercise, obtaining target agreement and executing successful practices & programs.
  •  

    B. Operations Management

  • Mapping business requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines.
  • Liaising with clients, managing new business problems and providing a customized business solution for the resolution of training needs.
  • Ensuring highquality customer experience, elevating customer satisfaction, while adhering to the SLA’s and work processes and thus managing costeffective operations.
  • Conceptualizing and standardizing initiatives to enhance operational efficiencies to escalate business.
  •  

    C. Project  Management

  • , , and to bring about the successful completion of specific project goals and objectives. Facilitating various in large organisations.
  • Completing various projects as per timeline and quality requirements. Some of the important projects handled were Essential skills model, Knowledge Management maturity model implementation, EPIPLEX webbased content creation project, Appraisal programs implementation project, Diversity launch program and Library management program.
  •  

    D. Personnel Administration

  • Training & Development
  • Conceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement.
  • Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.
  • Organising training with internal & external agencies, developing skills as per the standards.
  • Design and implementation of all end to end learning and development activities
  •  
  • Recruitment & Resourcing
  • Managing the complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements.
  • Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.
  • Handling induction/ orientation as well as implementing induction and personnel manual.
  •  
  • Employee Welfare
  • Coordinating in formulation and implementation of increment, incentive and other remuneration policies.
  • Managing appraisal process across the levels and establishing framework for substantiating performance appraisal system linked to reward management.
  • Planning & organising events for employee welfare & undertaking employee engagement activities.
  •  

    PROFESSIONAL BACKGROUND Highlights 

    Since May with HP GBS, Bangalore as Senior Manager: Learning &DevelopmentProcess Training 

  • Spearheaded the learning and development cell involving training, facilitations and deliverables ensuring training delivery for technical processes.
  • Successfully imparted/shared process training best practices across businesses for % process capture and knowledge transfer for the business and transitions.
  • Led a team of team leads ensuring they drive all training initiatives and deliverables.
  • Creating career roadmaps for the team and workforce
  • Played a key role in the following:
  • Standardization of all training content, training facilitation and delivery across the centre.
  • Client interaction, new business development, developing MIS reports on the team's performance.
  • Monitoring quality standards and adherence to SLAs.
  • Implementing motivational programs to boost the morale of the team.
  • Maintaining ISO, ISMS and quality aspects related to training for the entire centre.
  • Established % Knowledge Management Maturity model Level for the centre
  • Implemented web based content development project –EPIPLEX Project
  •  

    Aug May with Infosys BPO, Bangalore, as Training Manager/ Head Design & Development  

  • Headed a team of Trainers, vendors, team leads and Instructional Designers in Corporate Training team.
  • Significant contribution in client interaction, new business development, developing MIS reports on the team’s performance, maintaining and monitoring quality standards for the team.
  • Lad training initiative for client horizontals and verticals of Banking Capital Market, Finance and Accounting, Knowledge Services, Insurance and Health Care and Life Sciences Vertical.
  • Actively involved in quality standards implementation such as ISO, PCMM and others.
  • Designed content for Foundation Training ESM Model, Appraisal Programs.
  • Mentored and developed the team of Instructional designers and also team leads.
  •  

    Aug – Aug with Macmillan India Limited, Bangalore as Training Consultant Head of Training Initiatives Pindar Division 

  • Instrumental in the establishment of different training procedures and process for Pindar Division / Ad Composition Department and set up a leading team of Trainers.
  • Developed Content for various training modulessoft skills, language and assessments for technical trainings on Language, Culture, Customer Care and Soft Skill training for Trainers, supervisors and Managers.
  • Aptly managed ISO related training management programs and inhouse event management.
  • Successfully handled various clients Pindar and Yellow BookUS.
  • Streamlined the various training activities and set up Library Management and Quality Management Systems.
  •  

    Mar Apr with English Centre, Bangalore as Training & Development Consultant 

  • Provided training on language, soft skills and conversational english training to Freshers, Executives, Professionals, Managers and Corporate Clients.
  • Interfaced with corporate clients for customized module/ content development and business development.
  • Handled clients such as Leela Palace, Macmillan, Mindtree, Jin Software, APC, GMR, Taj Hotels.
  •  

    Other Assignments in Various Organisations and Institutes  

  • Teaching preuniversity and under graduate students literature and language.
  • Training on conversational English, Grammar and Personality Development
  • Counselling the candidates about the various courses and programs in the institutes.
  • Building on telemarketing initiatives, the tieups with other organizations to reach out to greater audience.
  • Organising, anchoring and designing of TV Shows.
  • Notable organisations worked in this tenure Spur Career Solutions working with Dell, Accenture and HP, Next, NIIT, Presidency College, Ramkrishna Mission, TV Channels, Tendertimes.com, All India Radio, South Point School.
  •  

    EDUCATION 

      BA English Literature from Jadavpur University

      MA English Literature from Jadavpur University

      MS in Psychotherapy and Counselling from IMS Mumbai 

      Bachelors in Education from Jadavpur University

    Pursuing  MBA HR from ICFAI 

    PROFESSIONAL CREDENTIALS 

  • Diploma in Training and Development from Indian Society of Training & Development
  • British Council Certified for Facilitation and Communication training for Trainers
  • Trained Online content development Elicitus and Raptivity by Harbinger
  • NIIT and Next certified
  • Six Sigma –Green Belt Certified
  • Attended various Leadership and Soft skills programs
  •  

    PERSONAL DOSSIER 

    Date of Birth : th October,

    Address  :   Fern Habitat, Doddanakundi, Outer Ring Road Marathhalli, Bangalore


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