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~ MANAGEMENT PROFESSIONAL ~
LEARNING & DEVELOPMENT
/ HR/ OPERATIONS
An astute professional
having + years of experience in HR,
Training & Development, Project
management, Operations, Personnel Management, Employee Welfare,
etc. Possess strong skills and abilities in training & development
of employees by designing content, delivering training programs, managing
teams and assessing the effectiveness of the training programs. Well
versed in managing and running complete operation ensuring accomplishment
of the given tasks and overall corporate objectives. Hands on experience
of manpower management, recruitment involving resume generation, screening,
shortlisting with appropriate compensation. A dynamic gogetter , with
multi–tasking abilities in driving efforts towards achievement of
Conceptualizing & implementing
policies for effective management of operations and development of employee
across the organization.
Initiating goal setting
exercise, obtaining target agreement and executing successful practices
B. Operations Management
Mapping business requirements
and coordinating in developing, implementing and transitioning processes
in line with the guidelines.
Liaising with clients, managing
new business problems and providing a customized business solution for
the resolution of training needs.
Ensuring highquality customer
experience, elevating customer satisfaction, while adhering to the SLA’s
and work processes and thus managing costeffective operations.
Conceptualizing and standardizing
initiatives to enhance operational efficiencies to escalate business.
to bring about the successful completion of specific project goals and
objectives. Facilitating various
in large organisations.
Completing various projects
as per timeline and quality requirements. Some of the important projects
handled were Essential skills model, Knowledge Management maturity
model implementation, EPIPLEX webbased content creation project, Appraisal
programs implementation project, Diversity launch program and Library
D. Personnel Administration
Conceptualizing & developing
training & development initiatives for improved productivity, building
capability and quality enhancement.
Identifying training needs
across levels through mapping of skills required for particular positions
and analysis of the existing level of competencies.
Organising training with
internal & external agencies, developing skills as per the standards.
Design and implementation
of all end to end learning and development activities
Managing the complete recruitment
life cycle for sourcing the best talent from diverse sources after identification
of manpower requirements.
Planning human resource
requirements in consultation with heads of different functional &
operational areas and conducting selection interviews.
Handling induction/ orientation
as well as implementing induction and personnel manual.
Coordinating in formulation
and implementation of increment, incentive and other remuneration policies.
Managing appraisal process
across the levels and establishing framework for substantiating performance
appraisal system linked to reward management.
Planning & organising
events for employee welfare & undertaking employee engagement activities.
Since May with
HP GBS, Bangalore as Senior Manager:
Learning &DevelopmentProcess Training
Spearheaded the learning
and development cell involving training, facilitations and deliverables
ensuring training delivery for technical processes.
process training best practices across businesses for % process capture
and knowledge transfer for the business and transitions.
Led a team of team leads
ensuring they drive all training initiatives and deliverables.
Creating career roadmaps
for the team and workforce
Played a key role in the
Standardization of all training
content, training facilitation and delivery across the centre.
Client interaction, new
business development, developing MIS reports on the team's performance.
Monitoring quality standards
and adherence to SLAs.
programs to boost the morale of the team.
Maintaining ISO, ISMS and
quality aspects related to training for the entire centre.
Established % Knowledge
Management Maturity model Level for the centre
Implemented web based content
development project –EPIPLEX Project
with Infosys BPO, Bangalore, as
Training Manager/ Head Design & Development
Headed a team of Trainers,
vendors, team leads and Instructional Designers in Corporate Training
in client interaction, new business development, developing MIS reports
on the team’s performance, maintaining and monitoring quality standards
for the team.
Lad training initiative
for client horizontals and verticals of Banking Capital Market, Finance
and Accounting, Knowledge Services, Insurance and Health Care and Life
Actively involved in quality
standards implementation such as ISO, PCMM and others.
Designed content for Foundation
Training ESM Model, Appraisal Programs.
Mentored and developed the
team of Instructional designers and also team leads.
– Aug with Macmillan India Limited,
Bangalore as Training Consultant Head of Training Initiatives Pindar
Instrumental in the establishment
of different training procedures and process for Pindar Division / Ad
Composition Department and set up a leading team of Trainers.
Developed Content for various
training modulessoft skills, language and assessments for technical
trainings on Language, Culture, Customer Care and Soft Skill training
for Trainers, supervisors and Managers.
Aptly managed ISO related
training management programs and inhouse event management.
Successfully handled various
clients Pindar and Yellow BookUS.
Streamlined the various
training activities and set up Library Management and Quality Management
with English Centre, Bangalore as Training & Development Consultant
Provided training on language,
soft skills and conversational english training to Freshers, Executives,
Professionals, Managers and Corporate Clients.
Interfaced with corporate
clients for customized module/ content development and business development.
Handled clients such as
Leela Palace, Macmillan, Mindtree, Jin Software, APC, GMR, Taj Hotels.
in Various Organisations and Institutes
and under graduate students literature and language.
Training on conversational
English, Grammar and Personality Development
Counselling the candidates
about the various courses and programs in the institutes.
Building on telemarketing
initiatives, the tieups with other organizations to reach out to greater
Organising, anchoring and
designing of TV Shows.
Notable organisations worked
in this tenure Spur Career Solutions working with Dell, Accenture
and HP, Next, NIIT, Presidency College, Ramkrishna Mission, TV Channels,
Tendertimes.com, All India Radio, South Point School.
Literature from Jadavpur University
MA English Literature
from Jadavpur University
MS in Psychotherapy
and Counselling from IMS Mumbai
Bachelors in Education
from Jadavpur University
Pursuing MBA HR from
Diploma in Training and
Development from Indian Society of Training & Development
British Council Certified
for Facilitation and Communication training for Trainers
Trained Online content development
Elicitus and Raptivity by Harbinger
NIIT and Next certified
Six Sigma –Green Belt
Attended various Leadership
and Soft skills programs
Date of Birth : th
Address : Fern Habitat,
Doddanakundi, Outer Ring Road Marathhalli, Bangalore