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inda Joan M.
Donstorf b, Eydelstedt, Germany Telephone: Home: Mobile Email:
A dedicated and enthusiastic professional with extensive Technical Medical Laboratory experience and as a cardiac Catheterization technician at senior level. Quick to grasp new technologies, skills and concepts and to develop practical solutions to problems. Possesses excellent leading, teaching and interpersonal skills as well as the ability to communicate in three European languages. Enjoys being part of, as well as managing and motivating, a successful and productive team and thrives in highly pressurised and challenging working environments.
EDUCATION AND QUALIFICATIONS
College: High School:
Medical Laboratory Technician Training, Hygiene Institut Dortmund, Germany Qualified in Microbiology, HistoPathology, Clinical Chemistry & Haemotology Medical Radiology Training, Berufsgenossenschaft Clinic, Bochum, Germany Medical Laboratory Technician and Cardiac Catheterization Technician O Level and A Level Equivalent
I.T. Proficiency: Languages: Marketing: HR: Coaching:
Word, Excel, PowerPoint, HTML, Windows XP, Internet and Email Fluent English, German and Russian advertising, internet marketing, marketing strategies interviewing staff and evaluating personal Coaching and training staff, international customers
Member of the German Medical Laboratory Technologist Association Member of the Cardiac Technician Society Member of American Amateur Horse Association
Histology Working with Specimen in Acrylic Morphology Part IV Special Training Electronmicroscopic Emergency and Routine Lab Work Numerous Computing Course Catheterisation Technician
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Interpret Financial Reports and provide expertise on projected Revenue vs. Expenses. Project and maintain acceptable payroll commitments. Use financial plans for spotting trends, measuring productivity and monitoring progress. Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line. Develop Product Marketing Strategy and ensure a consistent image is being portrayed. Proactive in developing publicity opportunities and effectively dealing with media. Develop and maintain gracious and efficient front desk procedures. Maintain and update all necessary internal and external signage. Anticipate, identify and ensure customer needs are being met in the best possible way. Monitor customer satisfaction with surveys, focus groups and comment cards. Develop and deliver credible, competitive, valueplus service to the customer. Guide staff to become caring problem solvers, cooperative, accommodating and fair. Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring. Develop Value Packed Proposals and maintain internal staff retention programs. Implement ongoing skills training to ensure service standards are being upheld. Develop and monitor Job Descriptions and Staff Goals Planning. Maintain an up to date version of the Training Procedure Manual and ensure compliance. Develop and maintain Spa literature, documentation and process handling requirements. Attend Management meetings and convey all relevant information throughout the Spa.
Hold regular staff meetings to keep staff up to date on all aspects of the working operation. Technical Calibration of oxygen concentrator, coaching and training patients and staff Managing support and international sales
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MEDICAL UNIVERSITY HOSPITAL, HANOVER, GERMANY Medical Laboratory & Cardiac Catheter Technician Completing experimental laboratory work involving microbiology and histology examinations of rat specimens Responsible for carrying out statistical analysing utilising a range of complex computer applications Additionally responsible for delivering training to medical students in laboratory processes and procedures Undertaking a one year time research contract involving experimental work with rats and immunohistology Producing paraffincryo specimen cuttings, preparing slides, taking photographs and carrying out general computer work
CAREER SUMMARY cont.
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Spending seven months in the orthopaedic clinic under Dr Schalutin involving xraying patients and completing associated administrative duties Progressing to the role of Cardiac Catheter Technician involving responsibility for monitoring and documenting children&;s heart pressure during cardiac catheterisation and calculating heart function Producing digital images and computer statistics as required, writing ECG and completing cardiology quality work Transferring to the gastroenterology department to provide assistance to Professor Manns with experimental liver research Gaining extensive experience in a wide range of procedures and techniques including northern blotting, molecularbiology PCR and cellculture primary liver cells Additionally responsible for training and assisting medical students with their research assignments Currently holding the role of Chief Technician responsible for the management and motivation of a team of eight Technicians and two Nurses MARIENHOSPITAL, DORTMUND, GERMANY Clinical Lab Technician Undertaking the night shift involving assisting with xraying patients and carrying out general lab and administrative duties BRITISH MILITARY HOSPITAL, GERMANY Microbiologist Completing fertility tests, assisting during post mortems and cutting and staining histology specimens
ORTHOPAEDIC CLINIC, GERMANY · Carrying out general clerical and administrative duties within the orthopaedic clinic as well as assisting during xrays and physiotherapy
BEAUTY SALON OWNER SelfEmployed PROF. RICHTER PATHOLOGIE INSTITUT, HANOVER, GERMANY Technician BERLITZ LANGUAGE SCHOOL, DORTMUND, GERMANY Teacher of English as a Foreign Language
Date of Birth: Driving Licence: Other Details:
// Full/Clean Qualified First Aider
INTERESTS AND ACTIVITIES
Currently include: Other:
Horse Riding, Skiing, Swimming, Reading and Travelling Leading the "Strong as a Bear" project to organise sailing trips for heart sick children and their parents
REFERENCES ARE AVAILABLE ON REQUEST