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<pre>Array ( [var] => cut_url ) </pre> Resume for marc G. for Consultant / Business & Management Services in Zagreb, Croatia. Search More Resumes for Consultant on Resumark.com #YTSW74X9G
 

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Resume for marc G. for Consultant / Business & Management Services in Zagreb, Croatia




Occupation: Consultant Industry: Business & Management Services
Country: Croatia City: Zagreb
State: Grad Zagreb ZIP: 00 388



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Curriculum Vitae Marc Joseph G. Personal Details Address: Malesicka Date Of Birth: // Prague Mobile Number: Email: Moving to Croatia on the th of June Personal Statement: My main strengths are excellent communication skills coupled with sound organizational skills. I work well within groups and am equally driven working alone. I am motivated, conscientious and have welldeveloped problem solving skills. I have a great deal of initiative and can be trusted to complete a task given to me with drive and enthusiasm. I consider myself to be reliable, creative, and resourceful and take every opportunity to further develop these skills while in employment with my current organization. Employment Exxonmobil PragueDedicated Customer Professional UK & IrelandApril to Present Increased trainings in SAP, CRM, Excel, Word and Powerpoint * Continued to exceed customer expectations in Industrial Line of business * Dealt with all logistics of Lubricants coming into UK from France and Germany * Strengthened our relationship with our largest UK industrial customer Infinis through regular conference calls and a meeting in Prague * Helped integrate Novera and Gengas into Infinis after they bought out both company&;s * Created Critical product list for our biggest distributors to hold buffer stocks to decrease backorders & emergencies * Lowered the amount of emergency&;s by more than percent * Maintained a strong relationship with our UK buyback distributors * Covered for marine, distribution & automotive LOB&;S during staffing shortfalls * Went on business trip to meet all UK sales reps and explain how the business support center in Prague operates * Had a successful meeting in Prague with all UK sales reps to solve ongoing problems * Trained new comer in the Industrial Line of Business * Met with all the automotive Sales Reps during a visit to help put in place further processes to improve performance * Received recognition award from UK Sales Reps for going above the call of duty * Was Ergonomic contact for my team of people and attended regular trainings * Created new complaints procedure form from complaint to closure of issue * Created spreadsheet for all aborted / return deliveries to be recorded * Volunteered for CRM and SAP testing * Managed the transfer of our second largest automotive customer from over a hundred individual ordering points to a central warehouse system British Telecom International Communication Specialist March February  Completed training for sales of UK Blue Chip Company.  Began first week&;s outbound phone call asking relevant questions to further my product knowledge and to advance in objection handling with customers.  First full month of outbound phone calls I excelled in the sales team finishing with % of sales target.  Received acknowledgment of achievements at quarterly presentation after weeks in the job.  Provided management with new ideas of how some aspects of the BT campaign could be improved to produce higher productivity.  Provided support for management for supporting and coaching new agents.  Covered as Team Leader during sick leave and management meetings. Customer support Talk talk June May  Completed training course on customer services with a % pass rate  Excelled on targets for dealing with customer complaints by % or more each month.  Became training buddy for new members of staff  Promoted to training instructor  Provided solutions to managers to reduce turnover of staff Teacher Lingua Nova Warsaw Aug April  Adhered to Callen method of teaching course  Assessed individual needs and levels of students  Preparation of materials for all levels of English lessons  Provided individual support to lesser English speaking student to bring up to speed  Provide feedback to student to build confidence resulting in eagerness to learn Teacher Jingmen children&;s school Hubai Central Province China Feb Aug  Completion of Callen Method of Teaching before arrival  Compiled training classes for children between years of age  Taught local teacher on modern methods of teaching English  Designed a curriculum for conversational English to ensure modern methods were maintained after my departure Head Children&;s Representative Euro Camp France Sep Feb  Design & execution of activity program for children between years of age  Ensured members of staff had adequate training on health and safety to adhere to EU regulations  Took extra training courses to improve greater understanding of children with learning difficulties  Liaised with external staff to arrange activities outside our center on daily basis Restaurant Manager Sunnyside Lodge Malawi March Sep  Responsible for arranging staff time sheets and covering of shifts  Controlled levels of stock to ensure minimum wastage  Produced and developed documentation for marketing purposes  Collated feedback from customers to provide in weekly report for managers  Responsible for recruitment and training of new staff Tour Guide/Security Guard Kafui National Park Zambia: June Mar  Managed team of Gamekeepers providing them with daily tasks and schedule  Relocated herds of animal prior to start of safari  Gave daily presentation to all clients on safety and safari etiquette  Organized and delivered tours, evening barbecues and native entertainment  Patrolled grassland to ensure limitation of ivory poaching Development Worker Ayuda al Planeta Guatemala Feb Jan  Day to day organization of the Ayuda al Planets project  Organization of funding to provide equipment and materials for schooling program  Overlooked building project of new school leasing with builders and suppliers  Produced teaching materials to be use for class lessons  Helped design plans for local farming projects and small businesses with local residents Aid Worker Children&;s Town Zambia Aug Feb  Organized activities for children attending medical camp  Gave lectures to both adults and children on sex education promoting safe sex and the effect HIV & Aids could have on them  Provided support to doctors giving injections and other medical attention  Delivered extracurricular English lessons to student wanting to further there education Education & Qualifications  Grades of AD including English, Math&;s and Science *Completed Collage on computer science  June in house training on telephone communication  T.E.F.L certificate  Callen Teaching Qualification  Tropical disease and First Aid certification Have worked and travelled in over countries *Excel intermediate certificate

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