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P.O box Safat Kuwait Phone residential . Mobile Email
Seeking new challenges in company which effectively utilizes professional experience. Looking to join a progressive organization that has the need for hard work and offers opportunities for advancement. To gain first hand team, using my analytical skills and commitment to perform quality work. To obtain a Management position in a company using my administrative and public relation skills.
· · · · · · · · · · · · · Strong organizational and interpersonal skills. Highly trustworthy, ethical and discreet. Committed to superior customer service. Confident and poised in interactions with individuals from a variety of cultures. Detailorientated and resourceful. Ability to multitask effectively Organized local tours and activities for hotel guests. Orchestrated hotel special events and reservations. Managed customer relations and provided exemplary service to all guests. Troubleshot and resolved problems. Handled customer complaints. Provided telephone support; investigated and resolved invoice problems. Handled telephone inquiries, bookings, internal and external mail, and filing all booking forms and correspondence.
· · · · Good understanding of sales & Marketing Designing logs Business requirements analysis Communication with the business user
· · · ·
Data migration objective followup Understanding and business rules KPI & Product Development
Instant Offices Real Estate Co IOC
june to present Senior client Service Représentative S.CSR Summary: Currently working as, team supervisor of Client Service representatives. Job also includes administrating internal data mart Management reports base on incoming client as well as internal clients. Giving Support Customer Service Manager on weekly basis. Details · Offer exceptional communication and customer management skills · Maintaining good relationship with internal and external Clients, · Handling Client Complains. · Preparing internal reports on weekly bases. · Preparing Service Agreements between Client and IOC. · Providing solution for to clients for any issues the faces · Coordination between various departments in company · Management Reports and general queries.
Safir International Hotel Kuwait Front Office: Guest Relation. · Handling Clients needs and requirements. · Provided discreet secretarial and reception services. · Completed general office duties including typing menus, filing, taking telephone bookings, processing cash and credit card payments. · Training of reception staff on the company&;s processes and Objectives. · Responsible for the scheduling of staff rotations for the reception area. Travel and Tourism training · Training to establish customer relation
Handing their enquiry Issuing ticket and sales training
Reference will be furnished upon request