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<pre>Array ( [var] => cut_url ) </pre> Resume for Elena P. for Executive Manager / Business & Management Services in Moscow, Russian Federation. Search More Resumes for Executive Manager on Resumark.com #33J1SRVWM
 

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Resume for Elena P. for Executive Manager / Business & Management Services in Moscow, Russian Federation




Occupation: Executive Manager Industry: Business & Management Services
Country: Russian Federation City: Moscow
State: Moscow City ZIP: 123056



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P. Elena Phone cell + Phone home + Moscow Date of birth .. Education Basic Moscow Institute of Foreign Languages, Languages and Cultures, Linguistics, Linguistics and Intercultural communication Advanced trainings/courses Six Sigma Green Belt/Black Belt, NCR University classroom week course, Green Belt certificate Lean Green Belt Nomination Course, NCR University Web Based Training, certificate Continuous Improvement Overview, NCR University Web Based Training, certificate Lean/Six Sigma Introduction, NCR University Web Based Training, certificate The Voice of the Customer, NCR University Web Based Training, certificate Effective Leadership, Mercury Company, certificate Train the Trainer, Mercury Company, certificate Improve Your Presentational Skills, Mercury Company, certificate Introduction In Photo Business, Konica Minolta Photo Imaging, Inc., certificate Personal Assistant to Top Manager, Ministry for Foreign Affairs, diploma Work experience . present, National Recovery Service, LLC Head of operations Supervision and daily management of the Operations Department Cross functional Operations procedures development and optimization Operations quality benchmarking and management Operations risk management Development of the Operations strategy Operations project management, participation in and operations support of IT projects that touches operations process data quality verification, data improvement, data upload etc. Operations motivation system development and implementation Operations cost monitoring, cost efficiency management and rationalization Ops MIS reporting and analysis Operations and process complaints & claims management from internal and external clients including "learning" feedback for process improvement/correction and "zero error" platform creation . ., NCR A/O Field Operations Manager Key Areas of Responsibility: BUSINESS MANAGEMENT SERVICE MANAGEMENT PEOPLE MANAGEMENT CUSTOMER RELATIONS SERVICE ACCOUNT MANAGEMENT Responsible for field operations, including: Territory Managers Field engineers Moscow, SpB, Ufa, Novosibirsk, Chelyabinsk, Pskov, Petrozavodsk, V.Novgorod. Management and coaching support to Territory Managers and engineers, setting tasks and goals Manage all territory activities to ensure delivery of world class systems support services by promoting and improving customer and employee satisfaction. Delivery of Service Level Agreements SLA Maintain the existing maintenance base and actively pursues additional business opportunities while controlling expenses and assigned assets. Root Cause analysis, preparation of the corrective Action Plan Account Management: Service delivery and assumption fidelity. Delivery of Service Level Agreements SLA Customer relationship management, Voice Of The Customer VOC Service operational issues Account information integrity Debt collection Claims handling Sales support & Contract Management Responsible for: Ensuring the highest level of service quality to major non Managed Services accounts within the Retail and Financial Business units, as well as NCR strategic accounts. Establishing and maintaining the key service relationships with the customer Customer satisfaction Resolving any issues with the Customer Analyzing Standard Reports, look for trends, and provide recommendations for operational improvements to the Field Support Organizations and /or customer. Achieving a thorough understanding of customer requirements. Promoting customer confidence in NCR which will lead to longterm business agreements. Reviewing quality of customer&;s help desk and coordinate additional training and/or process changes if necessary Maintaining custom relations and observe customer process changes . ., NCR A/O Instrumentation/electronics Territory Manager Engineers in Moscow and SpB Operational Management: Employees Customer Engineers Management Performance Management Asset Management Revenue & Costs Productivity Incident Management Environmental, Health and Safety Data Integrity Collaboration with Call Centre Service Account Management: Relationship & Perception Mgmt Customer Profitability / Accts Receivable . ., Konica Minolta Business Solutions Russia, LLC Business Operations Manager Due to the company restructuring I was transferred to the position of the BB Multifunctional peripherals Business Operations Manager. reports in Moscow office, in the regions. Main responsibilities are: Full control on Sales Agreements checking Credit management Price data management Sales data managements Reporting to Japanese Management Team Handling claims and requests form the partners and clients Control over the installation of equipment and technical support Control over the Logistics Team Marketing data collecting and analysis . ., KonicaMinolta Photo Imaging, Inc. Moscow Representative office Head of Service Center deputy team of field tech in the office plus regional engineers Market surveys Assessment of the employees Reports collecting and analyzing Solving problems with minilabs in field Russia and CIS Reporting to Japan Konica Minilab Service Centre managing Spare parts flow Orders processing Work with Distributors and Key clients Certification of minilabs and spare parts . ., European Centre for Business Development Conference Producer / Sponsors and sales Manager Producing conferences for Top level Managers Conducting research Sponsorship contracts and conferences&; sales searching for the potential clients . ., British Home Store BHS Retail Buyer Sales analysis Sales planning Sales reports to HQ Trainings for staff sales assistants, cashiers . ., British Home Store BHS Retail MIS Assistant IT support of store day to day operations. Store equipment cashier stations, printers maintenance. Microsoft Access: Database maintenance to ensure the data integrity, full range of sales analysis reports, pricelists. Microsoft PowerPoint, Adobe Photoshop: Visual displays, signage production, maintenance References: National Recovery Service, LLC Sudipto Dasgupta, Senior Vicepresident NCR A/O Alexander Molchanov, Customer Services General Manager KonicaMinolta Business Solutions Russia LLC Hideki Murata, President Native Language Russian English, fluent Skills: Experienced PC user Windows, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Navision, iPhoto Express, Adobe Photoshop, Internet, Retail Manager III store maintenance program, MS DOS, NC, ERP, etc. Knowledge of marketing and logistics basics, warehouse operations and management. Experience in sales and work with key clients. Took part in exhibitions Photo Forum , Spb Photo Fair . Good managerial skills. People Management, Time Management, Asset Management, etc. Personality: Flexible, easy learning, easy going, hardworking, stress resistant, ability to work under pressure and take nonstandard decisions. Team player, strong team leader. Result oriented, highly motivated, ambitious. Optimist with a healthy sense of humor. Deep knowledge of Corporate Ethics, Corporate Culture, Code of Conduct.

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