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Nakia C. G.
** Silver Spring, MD ** Cell **
Knowledgeable professional with over
ten years of progressive experience in finance and cash operations including
the last five years with a Fortune company. Proven expertise
in conflict resolution, maintaining firm integrity and furthering client
retention. Recognized for successful SarbanesOxley management
through procedural implementation and testing coordination across domestic
and nondomestic reconciliation functions with % accuracy.
Managed multiple human resource elements in various positions by leveraging
corporate policy and regulations in conjunction with state and government
JP Morgan Chase and Co. /NA Cash
Management Team Newark, DE
Revenue Cash Manager Jan – Nov
Transaction Specialist Feb Dec
Provided full suites cash
management services to JPMCo, JPMCB, IBF, and Nassau entities and its
Managed the daytoday functions
of + professionals performing multicurrency liquidity management,
cash reconciliations, reporting complex ad hoc financial analyses and
Prepared personalized annual
development and career goals for each team member, in tandem with current
department strategies and personal career aspirations.
Review and negotiate client
agreements as well as provide financial and operational support on client
proposals and create customer addendums for client SLA’s.
Escalation point and support
liaison for internal clients and Sr. Treasury executive and customer
Responsible for the development
and implementation of new processes and procedures for effective and
efficient team operations.
Led North America Onboarding
initiative for the strategic cash management platform, focusing on saving
Served as SME, successfully
monitored LT Debt and structured notes migration from Bear Stearns swaps
systems to JPMCo platform, through which, coordinated crosscurrency
movement and performed next day account reconciliation for over million
Led Trade Capture System
Enhancement initiative providing straight through processing of short
and long term funding in US and Nondollar currencies for JPMChase Bank
and JPMChase and Co. subsidiaries.
Project Lead instituting
new funding model designed to provide multicurrency funding to nonbank
subsidiaries of JPMCo.
Responsible for testing, preparing and implementing SOX testing across
all GL/Cash Exceptions managed by the North America Cash Management
Bank One Subsidiary Migration:
Provided cash management operational support to migrate heritage
Bank One subsidiaries to the JPMCo Funding Platform.
NCO Group Horsham, PA
Assistant General Manager Apr –
Served as primary client
liaison, providing adhoc reporting, implementing liquidation to prove
effectiveness, account scrubbing, and collection forecasting for new
Participated in FTE budgetary
needs, employment requisitions and implementing incentive programs to
improve workflow and office moral.
Collection Supervisor Aug – Mar
Supervised collection call
center staff of + outbound and inbound agents.
Overviewed the activities
of FTE’s engaged in credit evaluation and collection of delinquent
accounts. First line escalation point to diffuse discrepancies and disagreements
while upholding firm integrity and client image.
Responsible for time and
attendance validation and approval for the call center team.
Inbound Collection Agent Nov
Maintained a unit of +
collection accounts setting reasonable payment arrangements to resolve
delinquent billings while maintaining a high level of customer service
reaffirming the original relationship established between the client
and the customer.
Collection portfolio; Retail
Credit Card, Student Loan, Utility and Private Business delinquencies.
GoldeyBeacom College, Wilmington,
Master of Business Administration December
Concentration: Human Resource
Bachelors of Business Administration February
Concentration: Finance, Minor: Real